How statistical thinking and methodology can help you make crucial business decisions Straightforward and insightful, Statistical Thinking: Improving Business Performance, Second Edition, prepares you for business leadership by developing your capacity to apply statistical thinking to improve business processes. Unique and compelling, this book shows you how to derive actionable conclusions from data analysis, solve real problems, and improve real processes. Here, you'll discover how to implement statistical thinking and methodology in your work to improve business performance. Explores why statistical thinking is necessary and helpful Provides case studies that illustrate how to integrate several statistical tools into the decision-making process Facilitates and encourages an experiential learning environment to enable you to apply material to actual problems With an in-depth discussion of JMP® software, the new edition of this important book focuses on skills to improve business processes, including collecting data appropriate for a specified purpose, recognizing limitations in existing data, and understanding the limitations of statistical analyses.

Performance Thinking addresses two basic but profoundly important questions: How do I mentally sabotage my own performance? and How can I learn not to? This interactive softcover book provides a simple but powerful framework of mental "Rules" that you can use to understand clearly how the way that you think - directly and indirectly - influences how you perform. The A.C.T. Model process that Dr. Dallaire helps you to create for yourself is a proven methodology that has helped many individuals achieve - and even exceed - their performance goals.

Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner’s thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Performance Driven Thinking is a challenging journey that will encourage you to embrace the greatest performance of your life. During this journey, you will experience the call to perform in both your personal and professional existence. The truth is you were born to perform. But the question is at what level will your performance take place? During this journey you will learn how your life from the day you were born until the day you started reading this book was all in preparation for the performance of a lifetime. This journey will challenge you to never accept a sense of entitlement but to embrace a level of performance that will take you to greater heights both personally and professionally. Performance Driven Thinking will serve as your personal coach to a life of personal and professional prosperity. This journey will take you to a feeling of embracing life in the winner’s circle. It will assist you in overcoming the simple challenges of everyday issues to existing at a level which will benefit those who choose to take it. The key to this journey will begin when you discover the desire to perform and will end up with you embracing the will to perform. Non-performance in your life is no longer an option. Your stage is set. You have had a lifetime to prepare. Performance Driven Thinking will be your ticket to your personal and professional performance of a lifetime. What’s stopping you? You were born to perform.

Thinking Through Theatre and Performance presents a bold and innovative approach to the study of theatre and performance. Instead of topics, genres, histories or theories, the book starts with the questions that theatre and performance are uniquely capable of asking: How does theatre function as a place for seeing and hearing? How do not only bodies and voices but also objects and media perform? How do memories, emotions and ideas continue to do their work when the performance is over? And how can theatre and performance intervene in social, political and environmental structures and frameworks? Written by leading international scholars, each chapter of this volume is built around a key performance example, and detailed discussions introduce the methodologies and theories that help us understand how these performances are practices of enquiry into the world. Thinking through Theatre and Performance is essential for those involved in making, enjoying, critiquing and studying theatre, and will appeal to anyone who is interested in the questions that theatre and performance ask of themselves and of us.

This guide explores the mindsets and techniques used by top performing artists and adapts these for the creation and delivery of great business performance. The authors bring together unique perspectives and methods for anyone in business who wants to excel in their work and career.

A turbocharged handbook to reaching your fullest potential professionally and then maintaining it for the rest of your life. Did you know you were born to perform beyond your wildest expectations? Performance Driven Thinking will serve as your personal coach to a life of personal and professional prosperity. This journey will take you to a feeling of embracing life in the winner’s circle. It will assist you in overcoming the simple challenges of everyday issues to existing at a level which will benefit those who choose to take it. The key to this journey will begin when you discover the desire to perform and will end up with you embracing the will to perform. Non-performance in your life is no longer an option. Your stage is set. You have had a lifetime to prepare. Performance Driven Thinking will be your ticket to your personal and professional performance of a lifetime. What’s stopping you? You were born to perform.

Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet, companies continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to increase in size and importance, that's a mistake that could cost companies their future. Thomas Davenport argues that knowledge workers are vastly different from other types of workers in their motivations, attitudes, and need for autonomy--and, so, they require different management techniques to improve their performance and productivity. Based on extensive research involving over 100 companies and more than 600 knowledge workers, Thinking for a Living provides rich insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel. Davenport identifies four major categories of knowledge workers and presents a unique framework for matching specific types of workers with the management strategies that yield the greatest performance. Written by the field's premier thought leader, Thinking for a Living reveals how to maximize the brain power that fuels organizational success. Thomas Davenport holds the President's Chair in Information Technology and Management at Babson College. He is director of research for Babson Executive Education; an Accenture Fellow; and author, co-author, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know (HBS Press, 1997).

Individuals, teams and organizations make decisions everyday intended to improve performance. But, too often, they rush into finding the solution before defining the problem. This book contains seven self-assessments designed to help you define the issue of "what to accomplish" before deciding "how to accomplish it." With these seven assessments, you can collect, analyze and interpret the data necessary to confirm your suspicions before making recommendations. Do you feel there is neglect of the strategic planning process in your organization? Is it time to move into E-learning? Does your corporate culture require change? Avoid jumping to conclusions - gather the facts first and be sure you are headed where you want to end up before selecting how to get there. In nine chapters, the authors present seven self-assessments: Strategic Thinking and Planning; Needs Assessment and Your Organization; Corporate Culture and Your Organization; Evaluation and Your Organization; Performance Improvement Competencies; Performance Motivation to Change; Organizational Readiness for E-learning. Each instrument uses a unique dual response - "what is" and "what should be" - format with performance-related questions. The book includes instructions on how to complete the surveys, decide what the results mean and use the results. Also included is a glossary of terms used that focuses on results and payoffs instead of the process, activities and interventions applied.

Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it’s safe to fail. We all have to endure failure from time to time, whether it’s underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made public, because of malpractice settlements with nondisclosure clauses. For a dramatically different approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible black box. Whenever there’s any sort of mishap, major or minor, the box is opened, the data is analyzed, and experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so that the same mistakes won’t happen again. By applying this method in recent decades, the industry has created an astonishingly good safety record. Few of us put lives at risk in our daily work as surgeons and pilots do, but we all have a strong interest in avoiding predictable and preventable errors. So why don’t we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is rooted in human psychology and organizational culture. Syed argues that the most important determinant of success in any field is an acknowledgment of failure and a willingness to engage with it. Yet most of us are stuck in a relationship with failure that impedes progress, halts innovation, and damages our careers and personal lives. We rarely acknowledge or learn from failure—even though we often claim the opposite. We think we have 20/20 hindsight, but our vision is usually fuzzy. Syed draws on a wide range of sources—from anthropology and psychology to history and complexity theory—to explore the subtle but predictable patterns of human error and our defensive responses to error. He also shares fascinating stories of individuals and organizations that have successfully embraced a black box approach to improvement, such as David Beckham, the Mercedes F1 team, and Dropbox.