More people are turning to member-owned credit unions for their banking needs. But most credit unions can't provide the wide range of services offered by large global institutions and lack the resources to keep up with evolving technologies. Credit unions must become more flexible to remain vital-and Credit Union Service Organizations can make that happen. This essential handbook explains the rules, risks, and rewards of forming or joining a CUSO, a working partnership that combines the individual strengths of multiple credit unions and financial technology entrepreneurs. Brian Lauer explores every aspect of this game-changing collaboration, from creation through operation, and the tremendous opportunities it affords credit union management stakeholders and fintech innovators alike. In a highly competitive banking market, credit unions need to expand their financial horizons. CUSOs offers a bold strategic vision for maximizing efficiency and encouraging innovation to provide credit union members with more options and a higher level of service.

In recent decades, credit unions have seen unprecedented threats, due in large part to an eighty-year-old business model and an inability to adapt quickly to a digital economy. But Kirk Drake has devised a powerful plan to revitalize these noble institutions, making them more competitive, more creative, more connected with their membership, and more in tune with the times. A serial entrepreneur focused on credit-union technology, Drake has written a must-read manual for every CU board member, CEO, and management team in America. The first and only book of its kind, CU 2.0 offers essential strategies for leveraging the latest technologies to facilitate organizational growth and foster more even competition with the banking industry. With the tools provided here, the CU of tomorrow will be better equipped to empower its employees, while giving its members the superior financial service they want and need. It's time to be innovative and bold, to challenge long-standing inefficiencies and move away from the "old school" methods of doing business. CU 2.0 provides the skills, the savvy, and the fresh ideas necessary to finally transport the credit union out of the twentieth century and into the twenty-first.