Increasingly, scholars view reliability—the ability to plan for and withstand disaster—as a social construction. However, there is a tendency to evoke this concept only in the face of catastrophes, such as the British Petroleum oil spill or the Space Shuttle Challenger explosion. This book frames reliability as a fundamental issue in the study of organizations—one that can also improve day-to-day operations. Bringing together a diverse cast of contributors, it considers how we can account for the ability of some organizations to maintain high reliability and what we can learn from them. The chapters distinguish reliability from related lines of inquiry; take stock of relevant research from different disciplinary perspectives; highlight implications for practice; and identify directions, questions, and priorities for future research. The first of its kind in over twenty years, this volume delivers a dynamic base of shared knowledge and an integrative research agenda at a time when organizational reliability has never been so important.

This book explores the identified research gap and new field of study of organizational reliability. It develops a definition and theoretical internal structure of the notion of organizational reliability as well as a theoretical background describing the structure of its three pillars, and it showcases a set of organizational solutions dedicated for the enhancement of organizational reliability. The book explores the idea that there are new capabilities needed in every organization: reliability capabilities aiming at enhancing and sustaining the reliability of entire organizations and reliability of management, information technology and human resources. The reliability capabilities are understood as the abilities to anticipate and explore potential and occurring hazards, prevent and resolve disruptions, and learn from the problems in order to maintain a proper organizational performance in both normal and abnormal situations. Based on these three pillars, the book concerns the issue of various organizational solutions in order to indicate a set of them, which supports obtaining and maintaining organizational reliability. The book is recommended reading for researchers, academics and students in the fields of management, and entrepreneurs trying to boost the reliability of their organizations.

High Reliability Management is the first book to provide an in-depth and timely look at the people who manage for high reliability--professionals who run critical systems in electricity, water, and transportation. The book tells of the extraordinary challenges that these "reliability professionals" face in ensuring that society's basic systems operate continuously and safely, even in the wake of errors in policy and technical design.

Optimal development of contemporary businesses is dependent on a number of factors. By creating novel frameworks for organizational behavior, effective competitive advantage can be achieved. The Handbook of Research on Organizational Culture and Diversity in the Modern Workforce is a comprehensive reference source for the latest scholarly content on components and impacts on effecting culturally diverse workplace environments. Highlighting a range of pertinent topics such as emotional intelligence, human resources, and work-life balance, this publication is ideally designed for managers, professionals, researchers, students, and academics interested in emerging perspectives on organizational development.

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

In today's landscape of leadership and management, a pressing issue confronts professionals at all levels. Traditional leadership paradigms, including emotional intelligence, are proving insufficient in meeting the demands of the dynamic professional environment. Leaders, both aspiring and experienced, grapple with the challenge of establishing deeper, more meaningful connections in both personal and professional spheres. What exacerbates this issue is the lack of awareness regarding the untapped potential residing at the intersection of neuroscience, cognitive psychology, and social sciences. Building Organizational Resilience With Neuroleadership serves as a beacon of knowledge and a solution to this enduring challenge. This thought-provoking book embarks on an illuminating journey through the emerging field of neuroleadership, seamlessly integrating insights from neuroscience, cognitive psychology, and leadership studies. It offers a comprehensive solution, meticulously crafted for academic scholars, researchers, management students, and seasoned professionals who aspire to transcend their leadership abilities. This groundbreaking book propels emotional intelligence to new heights, empowering leaders to forge more profound connections within their teams and organizations. By unraveling the neural underpinnings of effective leadership, it equips readers with the tools to recognize and manage emotions, thereby fostering authenticity in their interactions. It also reveals the profound influence of neurons, encouraging both budding and seasoned leaders to embrace the extraordinary role of brain functions in shaping magnetic organizational cultures and teams. By bringing together the collaborative efforts of pioneering researchers, social scientists, and behavioral experts, a wholistic solution is prepared within the pages of this text.

This book aims to address one of the key challenges facing Human Resource Management (HRM) and Organizational Behavior (OB) researchers. It delves into contemporary topics from which focused research models, ideas, and questions can be developed and tested. HRM and OB are closely related and intersect each other in the examination of practices, which are aimed at managing employees and explaining their behaviors. Proposing to provide researchers with easy access to a slew of contemporary research advancements within the field, this work explores ten contemporary research areas within HRM and OB. Topics include innovative HRM/OB responses in crises, alternative work arrangements for the contemporary workplace, employee mental health, from diversity to inclusion in the workplace, workplace harassment, HRM in small and medium enterprises, alternative perspectives in employee turnover, organizational citizenship and counter-productive work behaviors, leading for work engagement, and employee motivation in a changing environment. Providing researchers with a comprehensive overview of research advances within selected contemporary areas, this book seeks to spur critical thinking, spark alternative research perspectives, innovate extensions to existing theories, and provide the foundation from which focused research can grow and develop within these management fields.

The International Encyclopedia of Organizational Communication offers a comprehensive collection of entries contributed by international experts on the origin, evolution, and current state of knowledge of all facets of contemporary organizational communication. Represents the definitive international reference resource on a topic of increasing relevance, in a new series of sub-disciplinary international encyclopedias Examines organization communication across a range of contexts, including NGOs, global corporations, community cooperatives, profit and non-profit organizations, formal and informal collectives, virtual work, and more Features topics ranging from leader-follower communication, negotiation and bargaining and organizational culture to the appropriation of communication technologies, emergence of inter-organizational networks, and hidden forms of work and organization Offers an unprecedented level of authority and diverse perspectives, with contributions from leading international experts in their associated fields Part of The Wiley Blackwell-ICA International Encyclopedias of Communication series, published in conjunction with the International Communication Association. Online version available at Wiley Online Library Awarded 2017 Best Edited Book award by the Organizational Communication Division, National Communication Association

Improve Your Service Scalability and Reliability with SRE Pioneered by Google to create more scalable and reliable large-scale systems, Site Reliability Engineering (SRE) has become one of today's most valuable software innovation opportunities. Establishing SRE Foundations is a concise, practical guide that shows how to drive successful SRE adoption in your own organization. Dr. Vladyslav Ukis presents a step-by-step approach to establishing the right cultural, organizational, and technical process foundations, quickly achieving a "minimum viable SRE" and continually improving from there. Dr. Ukis draws extensively on his own experiences leading an SRE transformation journey at a major healthcare company. Throughout, he answers specific questions that organizations ask about SRE, identifies pitfalls, and shows how to avoid or overcome them. Whatever your role in software development, engineering, or operations, this guide will help you apply SRE to improve what matters most: user and customer experience. Understand how SRE works, its role in software operations, and the challenges of SRE transformation Assess your organization's current operations and readiness for SRE transformation Achieve organizational buy-in and initiate foundational activities, including SLO definitions, alerting, on-call rotations, incident response, and error budget-based decision-making Align organizational structures to support a full SRE transformation Measure the progress and success of your SRE initiative Sustain and advance your SRE transformation beyond the foundations "The techniques and principles of SRE are not only clearly defined here, but also the rationale behind them is explained in a way that will stick. This is not some dry definition, this is practical, usable understanding. . . . I can whole-heartedly recommend this book without any reservation. This is a very good book on an important topic that helps to move the game forward for our discipline!" --From the Foreword by David Farley, Founder and CEO of Continuous Delivery Ltd. Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details.