Distributed service networks encompass various facilities with which we have daily contact. In the public sector they include, for instance, ambulance, fire, and police services; in the business sector they include maintenance and repair services, road services, courier services, and the like. Policy making problems in distributed service networks can be clearly classified into a number of hierarchical levels. The levels are distinguished by the time horizon of the problem, by the amount of cost involved in the implementation of a solution, and by the political implications of the solution. This top-down classification is typical of what is known as the "systems approach," advocating that the direction of the analysis of complex systems should be from the whole to the details. The top-down classification consists of the following categories of policies: 1. Zoning: How should a network be partitioned into subzones? 2. Station location: Where should service stations or service units be located? 3. Resource allocation: What amount of resources should be allocated to the stations? vii viii Preface 4. Dispatching, routing, and repositioning: What is the optimal dis patching policy, what are the optimal routes for nonbusy units, and under what circumstances is it worthwhile to reposition a certain idle unit? A top-down approach implies that each of the problems is solved separately; however, the solution of a higher-level problem sets constraints on problems at lower levels.

This book presents novel approaches to formulate, analyze, and solve problems in the area of distributed service networks, notably based on AI-related methods (parallel/cloud computing, declarative modeling, fuzzy methods). Distributed service networks are an important area of research and applications. The methods presented are meant to integrate both emerging and existing concepts and approaches for different types of production flows through synchronizations. An integration of logistics services (e.g., supply chains and projects portfolios), public and multimodal transport, traffic flow congestion management in ad hoc networks, design of high-performance cloud data centers, and milk-run distribution networks are shown as illustrations for the methods proposed. The book is of interest to researchers and practitioners in computer science, operations management, production control, and related fields.

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.

A broad general introduction to all essential aspects of logistics and supply chain management, set within the wider business context. The book uses well-developed pedagogy and numerous case studies, guiding the reader through the subject by retaining a strong focus on the application of theory and practical situations.

This indispensable book presents a unique and robust solution to the problems faced by operators of efficiently investing in deteriorating water distribution networks everywhere. The deterioration of these networks affects the quality of service delivered to customers, as well as increasing costs to the service provider through the decreasing efficiency of the infrastructure. Whole life costing (WLC) aims to achieve the lowest network provisions and operating cost, when all costs are considered to achieve all statutory standards.

Based on the 2018 International Joint Conference on Industrial Engineering and Operations Management (IJCIEOM) conference that took place in Lisbon, Portugal, this proceedings volume is the first of two focusing on mathematical applications in digital transformation. The different contributions in this volume explore topics such as modelling, simulation, logistics, innovation, sustainability, health care, supply chain, lean manufacturing, operations management, quality and digital. Written by renowned scientists from around the world, this multidisciplinary volume serves as a reference on industrial engineering and operations management and as a source on current findings for researchers and students aiming to work on industrial-related problems.

This book constitutes the refereed proceedings of the 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000, held in Austin, TX, USA in December 2000. The 21 revised full papers presented were carefully reviewed and selected from a total of 65 submissions. The book is divided into topical sections on architectures for internet management, fault management of services and networks, inter-domain management, event handling for management services, QoS management, and management architectures.

The communications environment is rapidly changing. The barriers of traditional phone and data technologies are going to break down, and users can expect a true multimedia environment with existing services transferred and new services implemented. New suppliers, such as cable companies, will compete with interexchange carriers, RBOCs, and local phone companies for the market share. The differentiator is the price/performance ratio of the service under consideration. Today's migrated and new services lack powerful management solutions. Telecom Operations Management Solutions with NetExpert examines the most advanced products available to manage new technologies as well as addresses services, such as: Advanced telephony Wireless networks Commercial broadband Mass-market broadband Competitive access services Intercarrier communications Infrastructure services This resource also demonstrates how expert systems solve the problem of handling the large volume of data streams from numerous network components. Practical solutions support each example of an application - offering first-hand operational experience. The book provides practical examples to deploy management solutions based on NetExpert framework from Objective Systems Integrator. The framework consists of the principal modules, such as a gateway to managed devices and services as well as the workstation for operators. This framework is extended by point rulesets to manage individual devices by domain rulesets to manage device groups by enterprise rulesets to manage complete telco services The solution sets support all layers of telecommunication management networks, such as element, network, service, and business layers. As a result, these solution sets are extremely important to both incumbent and new telco service providers. Numerous cases cover customized solutions for managing wireless networks, sonet rings, ATM, old and new phone services, broadband services, and special access services of ISPs. Telecom Operations Management Solutions with NetExpert describes never-before-published information about solution sets based on an expert-system-based framework.

1. Theme and focus Few books are available to integrate the models for facilities siting, transportation, and land-use. Employing state-of-the-art quantitative-models and case-studies, this book would guide the siting of such facilities as transportation terminals, warehouses, nuclear power plants, military bases, landfills, emergency shelters, state parks, and industrial plants. The book also shows the use of statistical tools for forecasting and analyzing implications of land-use decisions. The idea is that la- use on a map is necessarily a consequence of individual, and often conflicting, siting decisions over time. Since facilities often develop to form a community, these decisions are interrelated spatially—i. e. , they need to be accessible to one another via the transportation system. It is our thesis that a common methodological procedure exists to analyze all these spatial-temporal constructs. While there are several monographs and texts on subjects related to this book's, this volume is unique in that it integrates existing practical and theoretical works on facility-location, transportation, and land-use. Instead of dealing with individual facility-location, transportation, or the resulting land-use pattern individually, it provides the underlying principles that are behind these types of models. Particularly of interest is the emphasis on counter-intuitive decisions that often escape our minds unless deliberate steps of analysis are taken. Oriented toward the fundamental principles of infrastructure management, the book transcends the traditional engineering and planning disciplines, where the main concerns are often exclusively either physical design, fiscal, socioeconomic or political considerations.

The Enterprise Operations Management Handbook provides the expert advice and guidance of hundreds of leading computing practitioners and consultants. Covering all major areas of enterprise operations management, this edition provides essential information for managing a modern, evolving data center. Topics include business issues, technology issues, and operational issues. This current, practical reference also reviews such critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning, human resource planning, desktop computing, and future directions. The Enterprise Operations Management Handbook serves as an invaluable tool for designing, building, and maintaining a high-performance, service-oriented data center.