Workers' compensation data in a large public sector human service agency clearly indicated that the most significant type ofcompensable incident that occurred within the organisation was that ofanxiety and stress related conditions. From September 1987 to September 1995, there had been 219 workers compensation claims relating to workplace strain (stress) in the agency. The total cost of these claims was $4,865,249. A study was commissioned by the agency in early 1996 to review workplace strain. The outcomes sought by the department following the implementation of the project recommendations, as outlined in the project briefwere to have: 1. a reduction ofpsychological and physical injuries of employees; 2. shorter duration of claims; 3. a reduction in the costs of claims; 4. a potential drop in sick leave; 5. a reduction in non compensable measures of occupational strain eg, absenteeism, poor performance, work flow interference, staffturnover, replacement and training costs; 6. managers and staffto be more aware of their role in preventing strain, contributing to strain, and managing strain; 7. managers to know ofand use a range of resources to assist them with occupational strain issues, eg, Occupational Health and Safety Advisor, and StaffCounsellor; and 8. staff to have a clear means and strategies to assist them with occupational strain and avenues to resolve conflict. OBJECTIVES OF THE REVIEW The main objectives of the review, as outlined in the project brief, were to have: 1.

Workers in the human services face some of society's most challenging situations every day. Poverty, violence, mental illness, addiction and self-harm - experienced on an intimate scale - are all part of an expected routine along with constant administrative and technical workloads. Human service workers' decisions affect the lives of some of society's most disadvantaged: children, poor, the aged and those in secure care. These workers have to decide whether or not to remove children from their parents, who should receive scant resources, and how best to counsel people in severe difficulty, including domestic violence and abusive situations. This book shows how one large human service organisation systematically investigated the occupational strain and efficacy of its workforce, leading to a rational intervention plan which was broadly supported by management and workers alike. It is an essential text for those involved in the development of human service policy and the management of social workers, counsellors, youth workers, and psychologists. Human service practitioners and those interested in organisational development and in the engineering of a human service work environment, that is both healthy and productive, will also find the book of immense value. Using a participatory action research design, this book fills a gap in the literature, exploring both academic and local theory in the development of an intervention plan to reduce occupational strain, and enhance efficacy.

Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognizing work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers. Occupation

Supervision is currently a "hot topic" in social work. The editors of this volume, both social work educators and researchers, believe that good supervision is fundamental to the development and maintenance of effective practice in social work. Supervision is seen as a key vehicle for continuing development of professional skills, the safeguarding of competent and ethical practice and oversight of the wellbeing of the practitioner. As a consequence the demand for trained and competent supervisors has increased and a perceived gap in availability can create a call for innovation and development in supervision. This book offers a collection of chapters which contribute new insights to the field. Authors from Australia and New Zealand, where supervision inquiry is strong, offer research-informed ideas and critical commentary with a dual focus on supervision of practitioners and students. Topics include external and interprofessional supervision, retention of practitioners, practitioner resilience and innovation in student supervision. This book will be of interest to supervisors of both practitioners and students and highly relevant to social work academics. This book was originally published as a special issue of Australian Social Work.

This important new collection provides not only a comprehensive overview of how organizational interventions can improve health and well-being in the workplace - addressing its causes rather than the symptoms - but also the practical issues faced in their design, implementation and evaluation. Drawing on a range of case studies and empirical investigations, it is the first book to seriously examine each element of the intervention process, and to recognize the individual, group, leader and organizational factors that researchers should consider. The authors describe the various challenges to such collaborative processes, as well as the specific methods and tools that can be used in response. Each chapter offers practical, evidence-based guidance. Featuring a final section examining new directions and approaches in organizational intervention research, the book features contributions from some of the leading international researchers in the field. It will be essential reading for any researcher or practitioner interested in the practical issues involved in improving the organization, design and management of the contemporary workplace.

In our increasingly global world, individuals are highly mobile and interconnected. Politics, policies and technologies foster interconnection amongst and within countries as individuals relocate from one place to another. One key issue facing developed and developing countries is urban overcrowding. In Australia, urban density is one factor prompting institutions and individuals to embrace ‘rural revival’ as a possible solution to urban congestion and rural decline. In the past decade, rural Australia has received heightened publicity and interest as a lifestyle destination encouraged by national decentralization policies to alleviate urban overcrowding, particularly the metropolises Melbourne and Sydney, regional councils’ marketing initiatives and international refugee relocation. Rural communities struggle in contrast with urban counterparts for several, often complex, reasons. The ‘realities’ of rural life are frequently marginalized while marketing campaigns evoke stereotypical imagery of idyllic lifestyles and bucolic pastures to sell dreams of country bliss to fatigued urbanites. This edited e-book is a collection of articles that explores ‘rural realities’ of country life in Australia for global audiences interested in rurality, health and well-being. By transcending disciplinary-specific boundaries, this multi-disciplinary book not only presents contemporary challenges, but also equips readers with evidence-based knowledge to improve resilience in communities and individuals facing key issues such as aging, depression, disability, environmental degradation, limited service delivery and social isolation. Utilizing a variety of social science research methods, each chapter will enhance readers’ insights about rural amenities, geography, identity, culture, health and governance which impact wellbeing and lifestyle satisfaction. Collectively, this book exposes readers to ideas from a dynamic range of experts in the humanities, social and natural sciences to encourage a holistic approach to developing solutions for a complex social world. The content of this volume will interest a wide audience of graduates and undergraduates, researchers, professional practitioners and policymakers involved with non-profit and government organizations, and interested community members.

This book is a compilation of the best papers presented at the 2017 edition of the Singapore Conference of Applied Psychology (SCAP), an event held annually in Singapore. Discussing the latest innovations, trends, concerns, practical challenges encountered and the solutions adopted in the field of applied psychology, it is a valuable resource for academics, researchers and practitioners wishing to keep themselves up to date with the state of the art in the field.

This book is a valuable, comprehensive and unique reference text on Psychosocial Safety Climate (PSC), a new work stress theory. It proposes a new PSC theory concerning the corporate climate for workers’ psychological health, its origins and implications for work stress, and provides a critique of current research and theories. It provides a comprehensive review of all PSC studies to date. The chapters discuss state-of-the-art empirical evidence testing PSC theory in relation to management roles, organisational resilience, corruption, organisational status, cultural perspectives, illegitimate tasks, high PSC work groups, PSC variability in work groups, etc. They investigate outcomes such as psychological distress, emotional exhaustion, depression, worry, engagement, health, cognitive decline, personal initiative, boredom, cynicism, sickness absence, and productivity loss, in various workplace settings across many countries. This unique book allows practitioners to rapidly update practical measures, benchmarks and processes, and provides students and trainees with an introduction to PSC and important concepts and methods, quantitative and qualitative, in occupational health with leads to further sources. Students as well as experts on occupational health and safety, human resource management, occupational health psychology, organisational psychology and practitioners, unions and policy makers will find this book highly informative. It covers relevant materials for undergraduate and postgraduate education, drawing upon the concepts, topics and methods (diary, multilevel, longitudinal, qualitative, data linkage) within the multidisciplinary occupational health area.

The purpose of this volume is to showcase alternative theoretical and methodological approaches to work and family research, and present methodological alternatives to the widely known shortcomings of current research on work and the family. In the first part of the book contributors consider various theoretical perspectives including: Positive Organizational Psychology System Theory Multi-Level Theoretical Models Dyadic Study Designs The chapters in Part Two consider a number of methodological issues including: key issues pertaining to sampling, the role of diary studies, Case Cross-over designs, Biomarkers, and Cross-Domain and Within-Domain Relations. Contributors also elaborate the conceptual and logistical issues involved in incorporating novel measurement approaches. The book will be of essential reading for researchers and students in work and organizational psychology, and related disciplines.

This book explores the dual nature of legitimacy in prison. It examines the inter-connectivity between audience perception of legitimacy (the prisoners’ perception) and the power-holders’ perception of legitimacy (the prison staff perception). It defines legitimacy in this scenario as the ability of prison workers to implement their authority in an honest, lawful, and just manner, while prisoners acknowledge their status as eligible power-holders who deserve to be obeyed and comply with their decisions. Using mixed methods of qualitative and quantitative research, data were collected in all Slovenian prisons as well as a correctional home. The volume discusses the various factors influencing prisoner's perspective of legitimacy, and recommends avenues for further research. This work will be of interest to researchers in criminology and criminal justice, particularly with an interest in prison and incarceration, or with an interest in Eastern Europe. It will also be of interest to those studying legitimacy within the criminal justice system more generally, and related fields such as sociology, law enforcement, and organizational psychology. Utilizing an in–depth and longitudinal study of legitimacy in Slovenian prisons, Hacin and Meško shed light on legitimacy’s dual nature with an exquisite research design that removes any ambiguity about its essential nature in achieving prison order and correctional environments more conducive to rehabilitation. [...] Overall, the book is an excellent contribution to penological theory, research, and practice. A monograph and case study of a post-modern and post-socialist prison system, it offers a lens for re–examining the mass incarceration models of western prisons for cross–cultural comparisons of prison legitimacy. -Rosemary L. Gido, Professor Emerita, Department of Criminology and Criminal Justice, Indiana University of Pennsylvania, USA This book studies legitimacy in prisoners and among prison staff through the lens of procedural justice theory, focusing on the context of Slovenia. The book is a must–read for scholars who are theoretically and methodologically interested in testing and applying procedural justice theory. Rarely, both prison staff and prisoners are studied in the same inquiry. This is the added value. The results have value for prison policy. This book will be of interest to scholars in criminology and criminal justice, as well as political science and public policy. - Lieven Pauwels, Professor, Department of Criminology, Criminal Law and Social Law, Ghent University, Belgium The now global epistemic community for the study of criminal justice and criminology requires that scholars everywhere be in frequent communication, and that they engage in the testing of concepts that are of potential universal application in democratic countries seeking to build just and efficacious public institutions. The time is here for comparative criminal justice research of high quality to be undertaken, and this book represents exemplary scholarship in this regard. For those scholars from around the world interested in determining the potential and limitations of the theory of procedural justice as applied in the corrections setting, this book represents a “must read” for you. It presents findings from a comprehensive, mixed–methods study of how the core concepts of the theory of procedural justice can be insightfully explored within correctional institutions. The study done in the progressive, highly regarded setting of the Slovenian prison system – carried out with inmates, prison staff (corrections officers and rehabilitation services personnel) and administrators – serves as an excellent template for replication in other countries. The interpretation of findings made by two scholars of remarkable experience and profound knowledge add greatly to the value of this book. For scholars doing worthwhile research into the challenges of building and maintaining just and capable criminal justice systems in democratic countries, this book will inform and inspire you. - Nicholas Lovrich, Research Professor Emeritus, Department of Criminal Justice and Criminology, Washington State University, Pullman, USA