Nine Keys To World Class Business Process Outsourcing
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Author |
: Mary Lacity |
Publisher |
: Bloomsbury Publishing |
Total Pages |
: 265 |
Release |
: 2015-04-23 |
ISBN-10 |
: 9781472918505 |
ISBN-13 |
: 1472918509 |
Rating |
: 4/5 (05 Downloads) |
Synopsis Nine Keys to World-Class Business Process Outsourcing by : Mary Lacity
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
Author |
: Thomas N. Duening |
Publisher |
: John Wiley & Sons |
Total Pages |
: 242 |
Release |
: 2005-04-15 |
ISBN-10 |
: 9780471727125 |
ISBN-13 |
: 0471727121 |
Rating |
: 4/5 (25 Downloads) |
Synopsis Essentials of Business Process Outsourcing by : Thomas N. Duening
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.
Author |
: Sople, Vinod V. |
Publisher |
: PHI Learning Pvt. Ltd. |
Total Pages |
: 318 |
Release |
: 2016-06-07 |
ISBN-10 |
: 9788120352360 |
ISBN-13 |
: 812035236X |
Rating |
: 4/5 (60 Downloads) |
Synopsis BUSINESS PROCESS OUTSOURCING A SUPPLY CHAIN OF EXPERTISES by : Sople, Vinod V.
The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.
Author |
: S. Nakkiran |
Publisher |
: Deep and Deep Publications |
Total Pages |
: 332 |
Release |
: 2004 |
ISBN-10 |
: 8176295558 |
ISBN-13 |
: 9788176295550 |
Rating |
: 4/5 (58 Downloads) |
Synopsis Business Process Outsourcing (BPO) by : S. Nakkiran
The Book Is About Management Aspects Of Business Process Outstanding. Focuses An Advantage For India In This Industry. Has 9 Parts With 48 Papers In All Useful Book In The Field Of The New Global Trend In Outsourching.
Author |
: John K. Halvey |
Publisher |
: John Wiley & Sons |
Total Pages |
: 602 |
Release |
: 2007-03-22 |
ISBN-10 |
: 9780470126936 |
ISBN-13 |
: 0470126930 |
Rating |
: 4/5 (36 Downloads) |
Synopsis Business Process Outsourcing by : John K. Halvey
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.
Author |
: Prabhu TL |
Publisher |
: NestFame Creations Pvt Ltd. |
Total Pages |
: 49 |
Release |
: |
ISBN-10 |
: |
ISBN-13 |
: |
Rating |
: 4/5 ( Downloads) |
Synopsis BUSINESS PROCESS OUTSOURCING by : Prabhu TL
BPO (business process outsourcing) is a business activity in which a company hires an outside service provider to complete a critical business task. Typically, an organisation begins by identifying a process that is required for its operations but not part of its core value proposition in the market; this phase necessitates a thorough understanding of the organization's processes as well as effective business process management. Payroll and accounting processes, for example, are suitable for BPO since they are conducted the same or similarly from company to firm. Because these commodity operations don't usually distinguish one company from another, business leaders often decide that having their own employees conduct them isn't worth it. Companies believe that outsourcing these procedures to a business that specialises in them will produce better outcomes. The origins of BPO can be traced back to the manufacturing industry. After determining that third-party vendors could offer more skills, speed, and cost efficiency to the process than an in-house team could, manufacturers hired them to handle aspects of their supply chains. Organizations in other industries eventually embraced the practise. Organizations of many types — for-profit enterprises, nonprofits, and even government agencies — now contract with BPO service providers in the United States, throughout North America, and around the world to conduct a variety of tasks. What is the purpose of BPO? Business process outsourcing is used by companies for two types of tasks: back-office and front-office operations. Accounting, information technology (IT) services, human resources (HR), quality assurance, and payment processing are examples of back-office tasks, sometimes known as internal business functions. Customer service, marketing, and sales are all examples of front-office tasks. BPO contracts can entail outsourcing a whole functional area to a single vendor, such as the HR department. Specific processes within a functional area are frequently outsourced by companies. For example, a company might outsource payroll yet handle all other HR functions in-house.
Author |
: Rick L. Click |
Publisher |
: Wiley |
Total Pages |
: 241 |
Release |
: 2004-10-08 |
ISBN-10 |
: 0471655775 |
ISBN-13 |
: 9780471655770 |
Rating |
: 4/5 (75 Downloads) |
Synopsis Business Process Outsourcing by : Rick L. Click
Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. * Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.
Author |
: Michael F. Corbett |
Publisher |
: Kaplan Publishing |
Total Pages |
: 256 |
Release |
: 2004-09-01 |
ISBN-10 |
: 1607146762 |
ISBN-13 |
: 9781607146766 |
Rating |
: 4/5 (62 Downloads) |
Synopsis The Outsourcing Revolution by : Michael F. Corbett
Business process outsourcing (BPO) is a $6 trillion global industry involving thousands of companies and millions of employees. Business process outsourcing (BPO) is one of the very few business tools available to managers with the power to fundamentally transform their organizations. Done on a global scale, BPO enables companies to simultaneously reengineer their existing operations, create a more flexible and adaptable organizational structure, and tap the best minds in the world to create an innovation explosion. For the first time ever, BPO's best-known expert and pioneer, Michael Corbett, who helped craft IBM's entry into the outsourcing business, details the opportunities presented by BPO as well as a plan for implementing and sustaining its benefits. The Outsourcing Revolution is written for executives and managers in organizations of any size who want to learn how BPO can improve their company's performance. More than a ""how-to"" book, it provides a comprehensive framework for decision making and action based on the real-life experiences of executives heading up successful initiatives for their companies today. Readers will learn how to: * Determine the value of BPO for any process. * Analyze risk, evaluate its potential impact, and use a range of techniques to reduce, eliminate, and manage that risk. * Identify, evaluate, and select the right partner or partners. * Turn contractor relationships into long-term, successful BPO relationships. * Transition people, processes, and technologies to the BPO state. * Identify, develop, and reward outsourcing managers. * Create new ways of doing business ahead of the competition. The Outsourcing Revolution features case studies detailing how specific companies planned, implemented, and are managing BPO. Results from surveys of more than 1,500 companies provide real data on what organizations around the world are doing and why, as well as what does and doesn't work.
Author |
: Nitin Mehrotra |
Publisher |
: ICFAI Books |
Total Pages |
: 151 |
Release |
: 2005 |
ISBN-10 |
: 9788178815763 |
ISBN-13 |
: 8178815761 |
Rating |
: 4/5 (63 Downloads) |
Synopsis Business Process Outsourcing - The Indian Experience by : Nitin Mehrotra
BPO-these three letters loom high in the Indian scenario today. This book attempts to examine the nuances of the BPO industry in India as well as the global undertones and larger strategic objectives behind the trend of outsourcing. Readers will find this
Author |
: |
Publisher |
: |
Total Pages |
: 27 |
Release |
: |
ISBN-10 |
: OCLC:957970588 |
ISBN-13 |
: |
Rating |
: 4/5 (88 Downloads) |
Synopsis Business Process Outsourcing by :