Process-driven workflow; Workflow management standards and interoperability; Reengineering the business process; Case study: george mason university; Growing the smart organization; Human and organizational issues; Case study: american president lines; Work reegineering and workflows: comparative methods; Case study: logicon software engineering; Managing technological change; Implementation requirements; Automating the business environment; Case study: dow corning; Case study: grampian regional council; Perspectives on workflow; The work management market; Groupware and workflow: the european perspective; A three-step processo to workflow automation; Workflow and electronic commerce; Identifying emerging technologies; Appendices; Index.

Innovation and Excellence in Workflow and Imaging

All of us have learned a lot during this exercise, and the enormous success of the first edition of this book shows the great international interest for the topic and the results. A French edition appeared last year and met with equal interest. Springer-Verlag has therefore decided to publish a second edition of this book, which is not just a reprint but brings the literature and results to the newest state. This is a rare occurrence in the history of the LNCS series. We congratulate Thomas Schael on this success, and we are sure that reader- scientists and practitioners - will likewise profit from it. Aachen and Milan Giorgio De Michelis, Klaus Henning, Matthias Jarke August 1998 Preface to the Second Edition This book is a bit of a mixture of scientific and management literature. It is based on my research activities in the CSCW community, and also reflects the last ten years of my professional experience in consulting. I have had the opportunity to live in different cultural settings, to work in many companies, and to meet people all over the world, which has helped me to reflect on what I was doing and to focus on the content of this book. This second edition reflects the fast moving field of Computer Supported Cooperative Work (CSCW) and the discussion on Business Process Re-engineering (BPR). It contains the latest developments in the scientific and managerial discussion of the issues developed in the first edition.

This book constitutes the thoroughly refereed post-proceedings of the 10th International Symposium on Graph Drawing, GD 2002, held in Irvine, CA, USA, in August 2002. The 24 revised full papers, 9 short papers, and 7 software demonstrations presented together with a report on the GD 2002 graph drawing contest were carefully reviewed and selected from a total of 48 regular paper submissions. All current aspects of graph drawing are addressed.

In this volume Gerold Riempp examines the interaction of different workflow management systems (WFMS) in geographically-distributed and legally-separate organisations. This is an emerging field of research known as Wide Area Workflow Management (WAWM). He examines the technical and managerial aspects of workflow management via a framework which he has developed to describe the problems involved in WAWM and to find viable solutions. Based on this theoretical framework, the author also develops a prototype software framework - the Wide Area GroupFlow System - to demonstrate the solutions via practical software tools. The tools will be available to the reader via the WWW. Also included are the results of case studies from some of the 15 developers who have been using this software over the past two years.

This book constitutes the thoroughly refereed post-proceedings of the 10th International Symposium on Graph Drawing, GD 2002, held in Irvine, CA, USA, in August 2002. The 24 revised full papers, 9 short papers, and 7 software demonstrations presented together with a report on the GD 2002 graph drawing contest were carefully reviewed and selected from a total of 48 regular paper submissions. All current aspects of graph drawing are addressed.

The Virtual Workplace explores the forces that are driving the virtual workplace and the consequential issues and problems that will influence it: social issues, legal concerns and performance compensations.