Listening and learning

Listening and learning
Author :
Publisher : The Stationery Office
Total Pages : 88
Release :
ISBN-10 : 0102975086
ISBN-13 : 9780102975086
Rating : 4/5 (86 Downloads)

Synopsis Listening and learning by : Great Britain: Parliamentary and Health Service Ombudsman

The Health Ombudsman resolved a total of 15,186 complaints about the NHS in England in 2010-11. This report shows how, at a local level, the NHS is still not dealing adequately with the most straightforward matters. As the case studies illustrate, minor disputes over unanswered telephones or mix-ups over appointments can end up with the Ombudsman because of knee-jerk responses by NHS staff and poor complaint handling. While these matters may seem insignificant alongside complex clinical judgments and treatment, they contribute to a patient's overall experience of NHS care. The escalation of such small, everyday incidents represents a hidden cost, adding to the burden on clinical practitioners and taking up time for health service managers, while causing added difficulty for people struggling with illness or caring responsibilities. Two particular themes stand out this year. Poor communication - one of the most common reasons for complaints in the last year - can have a serious, direct impact on patients' care and can unnecessarily exclude their families from a full awareness of the patient's condition or prognosis. Secondly, in a small but increasing number of cases, a failure to resolve disagreements between patients and their GP has led to their removal from the GP's patient list - often without the required warning or the opportunity for both sides to talk about what happened. As GPs prepare to take on greater responsibility for commissioning patient services, this report provides an early warning that some are failing to handle even the most basic complaints appropriately.

Mrs. L.

Mrs. L.
Author :
Publisher : Doubleday Books
Total Pages : 232
Release :
ISBN-10 : UOM:39015002673542
ISBN-13 :
Rating : 4/5 (42 Downloads)

Synopsis Mrs. L. by : Alice Roosevelt Longworth

Her autobiography as she leafs through her personal scrapbook and reminisces about the people and events that filled her 96 years.

Care That Works

Care That Works
Author :
Publisher : JHU Press
Total Pages : 273
Release :
ISBN-10 : 9780801860263
ISBN-13 : 0801860261
Rating : 4/5 (63 Downloads)

Synopsis Care That Works by : Jitka M. Zgola

In her widely acclaimed Doing Things, Jitka M. Zgola offered practical and much-needed advice for those caring for persons with Alzheimer disease. Now, in Care That Works, Zgola shows how caregivers can better meet the demanding challenges of their job by building and improving their personal relationships with those in their care. Instead of simply prescribing approaches, Care That Works gives caregivers the information with which they can develop their own approaches, evaluate their effectiveness, and continue to grow in skill and insight. Zgola explains that optimal dementia care involves three elements: a good relationship between the caregiver and the person who has dementia, a safe and nurturing environment, and meaningful activities. Evident throughout the book is Zgola's gift for compassionately portraying the difficulties faced by people with dementia and then suggesting ways to act in a manner that accords such people the respect and dignity they deserve. Topics that receive special attention include communicating with persons who have language deficits and coping with problem behaviors—two critical problems in dementia care.

Literature-Based Mini-Lessons

Literature-Based Mini-Lessons
Author :
Publisher : Scholastic Inc.
Total Pages : 164
Release :
ISBN-10 : 0439086825
ISBN-13 : 9780439086820
Rating : 4/5 (25 Downloads)

Synopsis Literature-Based Mini-Lessons by : Susan Lunsford

Use the magic of picture books to teach kids essential word skills. This guide features 15 engaging, reproducible lessons to help students become more fluent readers. Illustrations.

Occasional papers. Index to no

Occasional papers. Index to no
Author :
Publisher :
Total Pages : 502
Release :
ISBN-10 : OXFORD:555055709
ISBN-13 :
Rating : 4/5 (09 Downloads)

Synopsis Occasional papers. Index to no by : Canterbury city, st. Augustine's missionary coll

British Theatre

British Theatre
Author :
Publisher :
Total Pages : 458
Release :
ISBN-10 : PRNC:32101071987828
ISBN-13 :
Rating : 4/5 (28 Downloads)

Synopsis British Theatre by :

Swindling unmasked. Authentic anecdotes of H. K., alias Baroness de Menckwitz, ... with an account of ... Baron de Menckwitz, ... displaying the most wonderful acts of defraud that were ever practised in this kingdom

Swindling unmasked. Authentic anecdotes of H. K., alias Baroness de Menckwitz, ... with an account of ... Baron de Menckwitz, ... displaying the most wonderful acts of defraud that were ever practised in this kingdom
Author :
Publisher :
Total Pages : 102
Release :
ISBN-10 : BL:A0017700230
ISBN-13 :
Rating : 4/5 (30 Downloads)

Synopsis Swindling unmasked. Authentic anecdotes of H. K., alias Baroness de Menckwitz, ... with an account of ... Baron de Menckwitz, ... displaying the most wonderful acts of defraud that were ever practised in this kingdom by : Henrietta KENERITZ

Prisoners and their Families

Prisoners and their Families
Author :
Publisher : Taylor & Francis
Total Pages : 322
Release :
ISBN-10 : 9781000967968
ISBN-13 : 1000967964
Rating : 4/5 (68 Downloads)

Synopsis Prisoners and their Families by : Pauline Morris

Originally published in 1965, and reissued here with a new foreword, this study, as far as was known, was the first attempt in this country to look at the problems of the families of prisoners on a national scale. It took over three years and is based upon a survey of a representative national sample of prisoners and their dependants, together with an intensive longitudinal study of a smaller sample. The survey attempts to portray objectively the conditions of life for the families of a wide range of men in prison at the time, and covers stars, recidivists, and civil prisoners. Too often in prison work, the family is thought of as some external appendage, remote and irrelevant to the process of treatment and training, rather than as a continuous influence upon the man in custody, and the report aimed to correct this impression. The primary object of this research was to elicit facts upon which penologists and administrators might base future policies. There are three principal issues upon which specific recommendations are made: (1) the financial provision for prisoners’ families, (2) the improvement of social casework in prisons, and (3) the improvement of facilities for contact between the prisoner and his family. In a field in which there was much distress and concern, this study at last offered a real insight into the facts and definite suggestions for progress.

Your Everyday Guide To Behavioural Finance

Your Everyday Guide To Behavioural Finance
Author :
Publisher : Hay House, Inc
Total Pages : 149
Release :
ISBN-10 : 9789391067076
ISBN-13 : 9391067077
Rating : 4/5 (76 Downloads)

Synopsis Your Everyday Guide To Behavioural Finance by : Prakash Praharaj

Since the start of the 20th century, India’s GDP has been growing at an average of 6-7 per cent and the World Bank predicts India to become one of the fastest growing major economies in the world. The lack of social security benefits for the common citizen coupled with favourable factors like structural reforms, young population, high rates of savings and consumption, and waves of digitalisation and financialisation are driving both domestic and global investors to the Indian capital market in pursuit of higher risk-adjusted return. But with the increasing globalisation and rising volatility, the common investors often fall prey to their personal biases (fear, greed, overconfidence, loss aversion, etc.). This behaviour is at variance with traditional finance which holds that the investors are rational and markets are efficient. The overload of investment tips flowing from television, print, social media, conferences, and investment gurus further adds to investor confusion. Prakash Praharaj and Nirakar Pradhan, two well-known investment advisors, have come together to document their decades-long learnings and practical experience into a very useful, comprehensive volume. Your Everyday Guide to Behavioural Finance sheds light on the theory of behavioural finance and nineteen dominant behavioural biases in an accessible and easy-to-understand manner. It offers a framework for identifying, assessing, and managing one’s own behavioural traits (biases) to enhance investment success. The book also recommends Behaviourally Modified Asset Allocation (BMAA), a tool to synchronise the investment portfolio with the life cycle of the investors. So, whether you are a financial advisor, portfolio manager, or an individual investor yourself, Your Everyday Guide to Behavioural Finance will provide you with an integrated perspective to craft efficient and effective investment strategies irrespective of external market noises.

Systematic Classroom Assessment

Systematic Classroom Assessment
Author :
Publisher : Routledge
Total Pages : 277
Release :
ISBN-10 : 9781351344968
ISBN-13 : 135134496X
Rating : 4/5 (68 Downloads)

Synopsis Systematic Classroom Assessment by : Sarah M. Bonner

Systematic Classroom Assessment promotes a fresh vision of assessment for student learning and achievement. Using a framework that positions assessment as both an iterative, purposeful cycle of inquiry for teachers as well as a coherent system of activities through which students engage in their own learning, this framework for classroom assessment is unique in incorporating self-regulated learning, motivation, and non-cognitive processes. Key components such as assessment for learning, feedback, emerging technologies, and specific content areas are treated in depth, and fundamental principles like reliability, validity, and fairness are approached from the classroom perspective.