Appropriate for any course introducing management information systems from a business perspective. This casebook will serve as an ideal complement to most MIS/CIS textbooks. Designed to demonstrate how software can support managerial decision-making activities, this casebook features 24 cases (more than another casebook currently on the market) covering a wide range of functional areas throughout the business, including finance/accounting, HR, production, and information systems. The cases are spread across three difficulty levels basic, intermediate, and advanced. They present common managerial issues and problems, and encourage students to actually use their models to make decisions for the cases characters. They require students to apply spreadsheet, database, Web-page development, and/or presentation graphics software, often in an integrated manner. Many of the cases require students to prepare both written and oral presentations on their solutions. Among the topics covered in MIS Cases: Decision Making with Application Software Second Edition: forecasting, inventory decisions, what-if analyses, pricing strategies, billing decisions, and much more.

The 2nd edition of Gardner's MIS Cases: Solving Small Business Scenarios Using Application Software is a problem solving book that contains practical assignments with business solving scenarios to grasp the skills for Microsoft Excel, Access, and simple web design. Each chapter offers a teaching case and two follow-up working cases as well as limited screen shots, only including a description of the case to solve, followed by questions to further reconfirm the skill set; existing only as figures of completed tasks.

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). The cases stem from a diverse set of industry sectors and countries on different continents, reporting on best practices and lessons learned. The book showcases how BPM can contribute to both exploitation and exploration in a digital world. All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.

This second edition of Mis-Selling Financial Services is a practical guide to litigating claims arising from the mis-sale of financial products and services. It covers the history of 'mis-selling' litigation and provides an updated overview of the regulatory landscape and how such claims are formulated, as well as a thorough review of the key issues. The revised chapters give an in-depth analysis of the financial products which most commonly form the subject of such claims, from credit to collective investment schemes.