Supersedes 2005 edition (ISBN 9780113309757). Single copies (53p.: figs, tables). Superseded by 2012 ed. (ISBN 9780113313549)

The Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change. Now in its 4th edition, this popular title in the Pocketbooks Series explains what change is and why it is necessary, why some change needs proactive management, the effects of change on people, how to gain commitment, how to manage change, the tools available, ways to communicate, and examples of success and failure.

Recruiting successful candidates leads to improved performance, increased customer satisfaction, enhanced organisational reputation, greater staff morale and a positive reflection on those involved in the recruitment process. The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer. Under 'attracting the right candidates', the pocketbook looks at advertising methods, using the internet, employing recruitment agencies and recruiting internally. Selection methods addressed include psychometric tests, personality questionnaires, assessment centres, presentations and work sample exercises. The final chapter covers how to pull all the selection information together, references, medicals, handling unsuccessful candidates and making the eventual offer. Complementing this new title are two other existing pocketbooks, The Interviewer's Pocketbook and The Succeeding At Interviews Pocketbook.

This volume of Advances in Library Administration and Organization attempts to put project management into the toolboxes of library administrators through overviews of concepts, analyses of experiences, and forecasts for the use of project management within the profession.

Single copy of a 2012 publication originally published as a pack of 10 copies (ISBN 9780113313532), which is still available

An effective customer relationship management strategy can deliver a step change in customer engagement, profitability, revenue growth and sustainability. This second edition of the CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans in a multi-channel environment. Consumers are becoming more empowered and turning to channels where they can access their own personal information, have more say in how that information is used, and manage how often they receive marketing materials. They have the ability to compare and analyse product and service offerings without the need for interaction with suppliers. This book explains how organisations can build more effective engagement strategies that provide outstanding customer support and drive business value. There is a section describing the contribution needed from departments within organisations, including how to keep investors informed and supportive of CRM initiatives, leading to the delivery of the customer promise and business results.

Construction project management requires a broad range of knowledge, from technical expertise to leadership, negotiation, team building and communication. This practical no–nonsense guide covers all of the essentials of the role, including: Pre-construction activities Design management and BIM Procurement Feasibility studies Environmental management systems People skills Recommended document formats Occupancy activities Construction project management activities are tackled in the order they occur on real projects, with reference made to the RIBA Plan of Work and OGC Gateway process throughout. This is the ideal concise reference which no project manager, construction manager, or quantity surveyor should be without.

The third edition of the Quantity Surveyor’s Pocket Book has been updated in line with NRM1, NRM2 and NRM3, and remains a must-have guide for students and qualified practitioners. Its focused coverage of the data, techniques and skills essential to the quantity surveying role makes it an invaluable companion for everything from initial cost advice to the final account stage. Key features and updates included in this new edition: an up-to-date analysis of NRM1, 2 and 3; measurement and estimating examples in NRM2 format; changes in procurement practice; changes in professional development, guidance notes and schemes of work; the increased use of NEC3 form of contract; the impact of BIM. This text includes recommended formats for cost plans, developer’s budgets, financial reports, financial statements and final accounts. This is the ideal concise reference for quantity surveyors, project and commercial managers, and students of any of the above.

The OED defines character as ‘the mental and moral qualities distinctive to an individual’. For sure, some of these qualities we’re born with but we know from neuroscience that character is also something we can grow. There’s evidence to show that by teaching children how to collaborate, adapt, be curious and creative; to show initiative, persistence, flexibility and good judgement, etc, we are equipping them to learn and be successful in life. We’re also increasing their chances of social, emotional and physical wellbeing. This Pocketbook focuses on intellectual character. It starts with attitudes, approaches, events and activities that create a ‘character culture’ in classrooms and schools. It suggests ways of incorporating character education into lessons: planning, framing and setting tasks that target specific dispositions. Grit – the desire and ability to persevere; rising to a challenge and showing stamina and persistence – has a chapter of its own. So does resilience: the magic ingredient that helps us cope with adversity, disappointment, shock and failure. The author concludes with how to reflect on, evaluate and celebrate personal and intellectual development.