Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.

Security planning, part of disaster response and continuous operations planning, is the key to proactively addressing potential safety issues.

The second edition of Security Operations Management continues as the seminal reference on corporate security management operations. Revised and updated, topics covered in depth include: access control, selling the security budget upgrades to senior management, the evolution of security standards since 9/11, designing buildings to be safer from terrorism, improving relations between the public and private sectors, enhancing security measures during acute emergencies, and, finally, the increased security issues surrounding the threats of terrorism and cybercrime. An ideal reference for the professional, as well as a valuable teaching tool for the security student, the book includes discussion questions and a glossary of common security terms. Additionally, a brand new appendix contains contact information for academic, trade, and professional security organizations. - Fresh coverage of both the business and technical sides of security for the current corporate environment - Strategies for outsourcing security services and systems - Brand new appendix with contact information for trade, professional, and academic security organizations

Implement a robust SIEM system Effectively manage the security information and events produced by your network with help from this authoritative guide. Written by IT security experts, Security Information and Event Management (SIEM) Implementation shows you how to deploy SIEM technologies to monitor, identify, document, and respond to security threats and reduce false-positive alerts. The book explains how to implement SIEM products from different vendors, and discusses the strengths, weaknesses, and advanced tuning of these systems. You’ll also learn how to use SIEM capabilities for business intelligence. Real-world case studies are included in this comprehensive resource. Assess your organization’s business models, threat models, and regulatory compliance requirements Determine the necessary SIEM components for small- and medium-size businesses Understand SIEM anatomy—source device, log collection, parsing/normalization of logs, rule engine, log storage, and event monitoring Develop an effective incident response program Use the inherent capabilities of your SIEM system for business intelligence Develop filters and correlated event rules to reduce false-positive alerts Implement AlienVault’s Open Source Security Information Management (OSSIM) Deploy the Cisco Monitoring Analysis and Response System (MARS) Configure and use the Q1 Labs QRadar SIEM system Implement ArcSight Enterprise Security Management (ESM) v4.5 Develop your SIEM security analyst skills

Compounded with the emergence of information technology, information services have become more complex. In order to break the bottleneck in providing information services, the information behavior of the user community must be studied and library staff must be effectively trained to identify, adapt, and satisfy the information needs of every type of information seeker. Innovations in the Designing and Marketing of Information Services provides emerging research exploring the theoretical and practical aspects of improving and expanding information resources and services in a cost-effective way and enables librarians to plan and present information services for the betterment of civil society. Featuring coverage on a broad range of topics such as e-resources, knowledge ethics, and user-friendly technology, this book is ideally designed for librarians, information scientists, behavioral scientists, information technologists, marketers, marketing executives, academicians, researchers, and students.

Providing a substantive approach to the issue, Management of Library and Archival Security: From the Outside Looking In gives librarians and collection directors practical and helpful suggestions for developing policies and procedures to minimize theft. In addition, this text prepares you to deal with the aftermath of a robbery or natural disaster that destroys priceless materials. Through expert opinions and advice, Management of Library and Archival Security will teach you how to protect and secure invaluable collections and the finances invested in them. In addition, Management of Library and Archival Security offers numerous suggestions for preserving collections from environmental hazards and natural disasters. Contributors discuss several possible scenarios leading to the loss or destruction of library or archive materials and offer numerous measures of protection, including: implementing timely inventory standards, using approved marketing practices, keeping good user records, and having knowledge of insurance coverage making a recovery plan that deals with the impact of a theft and how it may affect staff and the actual workings of a department or archive knowing who to contact after a theft, such as local enforcement agencies, federal officials, and listing the theft on the Library Security Officer Listserv (LSO) to alert local and national libraries and collectors to the crime incorporating internal audits in a university setting to prevent crime and ensure accounting and administration controls are effective and efficient instituting a preservation program for collections, which includes temperature control of the indoor environment, studying the building design for weaknesses or potential dangers, reformatting deteriorating materials, and limiting the handling of materials making plans for the aftermath of a disaster, such as creating methods for risk assessment, developing collection priorities, and making rehabilitation policies for materials The chapters in Management of Library and Archival Security offer unique insight from a former F.B.I. agent with extensive experience in library thefts, a preservation specialist, and an archivist with extensive conservation experience in order to provide you with all of the information you need to safeguard library and archive collections against theft, environmental conditions, natural disasters, and resultant financial loss.

Sharing expertise gleaned from more than two decades as a library security manager, Graham demonstrates that libraries can maintain their best traditions of openness and public access by creating an unobtrusive yet effective security plan. In straightforward language, the author Shows how to easily set clear expectations for visitors' behavior Presents guidelines for when and how to intervene when someone violates the code of conduct, including tips for approaching an unruly patron Offers instruction on keeping persistent troublemakers under control or permanently barred from the library Gives library staff tools for communicating effectively with its security professionals, including examples of basic documentation The Black Belt Librarian arms librarians with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.

Corporate Security Management provides practical advice on efficiently and effectively protecting an organization's processes, tangible and intangible assets, and people. The book merges business and security perspectives to help transform this often conflicted relationship into a successful and sustainable partnership. It combines security doctrine, business priorities, and best practices to uniquely answer the Who, What, Where, Why, When and How of corporate security. Corporate Security Management explores the diverse structures of security organizations in different industries. It shows the crucial corporate security competencies needed and demonstrates how they blend with the competencies of the entire organization. This book shows how to identify, understand, evaluate and anticipate the specific risks that threaten enterprises and how to design successful protection strategies against them. It guides readers in developing a systematic approach to assessing, analyzing, planning, quantifying, administrating, and measuring the security function. Addresses the often opposing objectives between the security department and the rest of the business concerning risk, protection, outsourcing, and more Shows security managers how to develop business acumen in a corporate security environment Analyzes the management and communication skills needed for the corporate security manager Focuses on simplicity, logic and creativity instead of security technology Shows the true challenges of performing security in a profit-oriented environment, suggesting ways to successfully overcome them Illustrates the numerous security approaches and requirements in a wide variety of industries Includes case studies, glossary, chapter objectives, discussion questions and exercises

Contemporary Security Management, Fourth Edition, identifies and condenses into clear language the principal functions and responsibilities for security professionals in supervisory and managerial positions. Managers will learn to understand the mission of the corporate security department and how the mission intersects with the missions of other departments. The book assists managers with the critical interactions they will have with decision makers at all levels of an organization, keeping them aware of the many corporate rules, business laws, and protocols of the industry in which the corporation operates. Coverage includes the latest trends in ethics, interviewing, liability, and security-related standards. The book provides concise information on understanding budgeting, acquisition of capital equipment, employee performance rating, delegated authority, project management, counseling, and hiring. Productivity, protection of corporate assets, and monitoring of contract services and guard force operations are also detailed, as well as how to build quality relationships with leaders of external organizations, such as police, fire and emergency response agencies, and the Department of Homeland Security. - Focuses on the evolving characteristics of major security threats confronting any organization - Assists aspirants for senior security positions in matching their personal expertise and interests with particular areas of security management - Includes updated information on the latest trends in ethics, interviewing, liability, and security-related standards