Project managers spend significant amount of time to make their projects hugely successful. They have to manage several aspects of a project in order to get there. They also have to manage several conflicts on their way to success. How do they ensure higher margins, maximizing delivery efficiencies, yet keeping people cost lower? How do they control the scope, yet maintain higher CSAT rating? How do they execute a major change with minimal impact of downtime? How do they manage to get high CSAT rating in an industry, with ever-changing technology and high attrition? What are the initiatives that a PM can drive to keep the business consistent with clients and make them return for the services? The book covers every phase of project management from kickoff to closure, explaining realistic scenarios working with clients on a day-to-day basis. It aims at coaching all the first time PMs, aspiring PMs and practicing PMs on the intricacies of managing application support and maintenance projects.

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Performance Based Logistics (PBL) is the preferred Department of Defense (DoD) product Support strategy to improve weapons system readiness by procuring performance, which capitalizes on integrated logistics chains and public/private partnerships. The cornerstone of PBL is the purchase of weapons system sustainment as an affordable, integrated package based on output measures such as weapons system availability, rather than input measures, such as parts and technical services. The Quadrennial Defense Review (QDR) and /the Defense Planning Guidance (DPG) directed the application of PBL to new and legacy weapons systems. PBL Implementation is also mandated by DoD Directive 5000.1, The Defense Acquisition System, May 12, 2003. This guide is a tool for Program Managers (PMs) and Product Support Managers (PSMs) as they design product support strategies for new programs or major modifications, or as they re-engineer product support strategies for existing fielded systems. It presents a method for implementing a PBL product support strategy. PBL delineates outcome performance goals of systems, ensures that responsibilities are assigned, provides incentives for attaining these goals, and facilitates the overall life cycle management of system reliability, supportability, and total owner ship costs. It is an integrated acquisition and logistics process for providing weapons system capability.

Maintenance, Safety, Risk, Management and Life-Cycle Performance of Bridges contains lectures and papers presented at the Ninth International Conference on Bridge Maintenance, Safety and Management (IABMAS 2018), held in Melbourne, Australia, 9-13 July 2018. This volume consists of a book of extended abstracts and a USB card containing the full papers of 393 contributions presented at IABMAS 2018, including the T.Y. Lin Lecture, 10 Keynote Lectures, and 382 technical papers from 40 countries. The contributions presented at IABMAS 2018 deal with the state of the art as well as emerging concepts and innovative applications related to the main aspects of bridge maintenance, safety, risk, management and life-cycle performance. Major topics include: new design methods, bridge codes, heavy vehicle and load models, bridge management systems, prediction of future traffic models, service life prediction, residual service life, sustainability and life-cycle assessments, maintenance strategies, bridge diagnostics, health monitoring, non-destructive testing, field testing, safety and serviceability, assessment and evaluation, damage identification, deterioration modelling, repair and retrofitting strategies, bridge reliability, fatigue and corrosion, extreme loads, advanced experimental simulations, and advanced computer simulations, among others. This volume provides both an up-to-date overview of the field of bridge engineering and significant contributions to the process of more rational decision-making on bridge maintenance, safety, risk, management and life-cycle performance of bridges for the purpose of enhancing the welfare of society. The Editors hope that these Proceedings will serve as a valuable reference to all concerned with bridge structure and infrastructure systems, including students, researchers and engineers from all areas of bridge engineering.

Practical approach to software measurement Contains hands-on industry experiences

This text represents state-of-the-art trends and developments in the emerging field of engineering asset management as presented at the Sixth World Congress on Engineering Asset Management (WCEAM) held in Cincinnati, OH, USA from October 3-5, 2011 The Proceedings of the WCEAM 2011 is an excellent reference for practitioners, researchers and students in the multidisciplinary field of asset management, covering topics such as: Asset condition monitoring and intelligent maintenance; Asset data warehousing, data mining and fusion; Asset performance and level-of-service models; Design and lifecycle integrity of physical assets; Deterioration and preservation models for assets; Education and training in asset management; Engineering standards in asset management; Fault diagnosis and prognostics; Financial analysis methods for physical assets; Human dimensions in integrated asset management; Information quality management; Information systems and knowledge management; Intelligent maintenance; Intelligent sensors and devices; Maintenance strategies in asset management; Optimization decisions in asset management; Prognostics & Health Management; Risk management in asset management; Strategic asset management; and Sustainability in asset management.