Daisy Jones knows two things about her biological mother, Ivy Jordan: 1. She signed her rights away as soon as Daisy was born. 2. She has ‘issues’. After spending years wondering how bad Ivy’s issues really were, since her dad never talked about her, Daisy’s curiosity became nothing more than a passing thought. However, her curiosity becomes a harsh reality the day before her sixteenth birthday—the day Ivy abducts her.

+++ Named One of Forbes Top 10 Books Of 2019 +++ "If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”

Every good teacher strives to be a great teacher - and this must-have book shows you how! It's filled with practical tips and strategies for connecting with your students in a meaningful and powerful way. Learn how to improve student learning with easy-to-implement daily activities designed to integrate seamlessly into any day of the school year. This is a readable, hands-on guide for both new and seasoned teachers - complete with "20-Day Reality Checks" so you can reflect on your progress and identify areas for improvement.

Beatrix Potter was one of the inventors of the contemporary picture book, and her small novels published at the turn of the twentieth century are still available and popular today. Writing in Code is the first book-length study of Potter's work, and it covers the entire oeuvre, examining all facets of her work in relation to her private life. Daphne Kutzer reveals the depth of the symbolism in Potter’s work and relates this to the issues of the author's own development as an independent woman and writer, and her struggles with domesticity, Unitarianism, and the socio-political issues in late-19th and early-20th century England. Weaving the subtle themes inscribed in Potter's own stories with the concerns and temperament of the author who wrote them, Kutzer exemplifies literary criticism as it can illuminate the breadth of allusion in children's literature.