Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers. In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time. Carbone draws on the latest neuroscientific research to show how customers transform physical and emotional sensations into powerful perceptions of your business... perceptions that crystallize into attitudes that dictate everything from satisfaction to loyalty. And he explains how to assess and audit existing customer experiences, design and implement new ones... and "steward" them over time, to ensure that they remain outstanding, no matter how your customers change.

A love song in the making... He was her high school sweetheart, the man Candy once dreamed of sharing her life with. But Ty was also a rock star on the rise with a flock of pretty groupies lining up to share his bed. So what makes Ty think that now that he’s ready to settle down, Candy will be his one and only? These days the single mom is older and wiser. Still, Candy can’t help but feel a stir of something at his hot pursuit.... Ty knows he’s got a lot to prove when it comes to winning Candy back. But his rambling, rocker lifestyle has also shown him that she’s a woman worth fighting for. No one has ever come close to captivating him the way she did from the first day they met, a sweet-faced young beauty who brought out his every protective instinct. That’s why when Candy’s family is in crisis, he’s willing to risk everything for the woman he’s never stopped loving....

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Sure-Fire, Can't-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the world's most successful businesses right at your fingertips. With this book you can! Authors Donna Greiner and Theodore Kinni spent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, you'll discover the secrets to: ·Creating products/services tailored to your customers' needs ·Recognizing and rewarding your most profitable trophy customers ·Using three kinds of guarantees to build customer trust ·Turning first-time customers into frequent buyers ·And much more!

"No matter which segment of the online economy you hail from, this is the essential handbook for initiating, cultivating, and extending that rarest of company assets: e-loyalty."--BOOK JACKET.

In this rhyming story, Kiara learns how to keep going even when things get too hard. Through colorful illustrations and rhythmic rhymes, Kiara reflects on her mistakes and realizes that mistakes help her grow. Instead of avoiding them, she learns from them so she can improve. Do you want your child to learn about perseverance and diligence? Your child will learn how easy it is to get back up after failing. "I Choose to Try Again" is a story with social emotional learning (SEL) in mind. It has been praised by teachers and therapists worldwide. This story told from Kiara's point of view will help open your child's mind to what it feels like to fail, and then try again. Kiara will teach your child how to be mentally strong. With Kiara in real life examples, your child will learn to develop their understanding of their own emotions. Throughout the story, Kiara will show you what perseverance looks like. Teacher and Therapist Toolbox: I Choose is an empowering series curated to empower young children to become aware of big emotions. A new book series developed in tandem with teachers and therapists to help children cope with a range of emotions and teach them that they indeed hold the power to choose their actions and reactions. Try not to say 'never.'. That brainwashes you to fail. It means that you won't have the chance To raise the victory sail. "I Choose to Try Again" was developed alongside counselors and parents to be used as a resource in a social emotional curriculum.

Paul Best is the youngest son in a third-generation Chicago family business empire. Approaching 30, depressed by a breakup, failing in his ambitions as an artist and struggling to stay sober, he agrees to try working with his father and brother in the family's group of real estate and finance businesses, whose secrets lead him to even more disappointments, and a path to maturity through new roles as detective, rebel, and lover.

Focusing on Southern Europe, this study looks at currently hotly debated issues of kinship, gender and modern medical technologies. It challenges established ideas of cultural continuities and discontinuities within the European context and offers fresh insights into longstanding questions regarding gender and kin relatedness.

This is a journal created from recordings transcribed of the journey Tina went through to find healing from a lifetime of abuse. Tina started seeing a therapist immediately after leaving an abusive relationship to gain an understanding to why she kept picking bad men into her life. She knew something was wrong. Originally Tina started recording her journey in hopes it would help someone else coming out of an abusive relationship. She didn’t know early memories of her childhood would surface and she would be faced with an even greater pain and sadness in her life. Her entire world changed from what she knew as a successful business woman and socialite to losing everything and everyone in her life. This is a story of pain, great sadness, the agony of the healing process, and seeking God into the final healing she would receive in the desert.

The U.S. Bureau of Labor Statistics recently calculated nearly 60,000 musculoskeletal injuries to healthcare workers resulting from heavy lifting during attempts to move patients. Often the nurses, aides, orderlies, and attendants who suffered permanent injuries were forced out of the profession, straining an already inadequate pool of workers and