Explaining the new SAP S/4HANA architecture and business models for customer management, this book will teach you how lead and opportunity management will help you generate and manage sales and shows how quotes, orders, and service management work. --

See how SAP has combined the best parts of SAP ERP and SAP CRM to create service management with SAP S/4HANA! --

Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even complete system freezes - using this comprehensive book, based on the extensive experience of SAP Active Global Support. You'll learn the basics of data processing in the Middleware (input processing, validation, output processing) and get concrete troubleshooting advice. Plus, uncover a vast array of optimization options for all critical parts of the Middleware, as well as practical instruction on how to avoid system freezes and on how to handle those freezes once they've occurred. Based on CRM Release 5.0, this book is also highly useful for those still working with the older Release 4.0. In addition, wherever possible, the authors also provide you with sneak previews of the upcoming release 6.0 as well. Highlights Include: * Input processing and validation * Output processing * BDoc modelling and storage * Groupware integration * Exchanging your own data * Replication & Realignment * XML * Reorganizing the Middleware * Mass changes * Roadmaps for analyzing the Middleware

Calling all developers and consultants: build the best SAP CRM system you can with this essential, one-stop guide!

SAP S/4HANA Cloud has a lot to offer-see what's possible! Explore core functionality like finance, logistics, and reporting with embedded analytics. Learn how SAP S/4HANA Cloud impacts your users and how it can be extended, integrated, and adopted by your organization. Get information on the latest intelligent technologies and see how SAP S/4HANA Cloud can help unify and streamline your business. A bold new world awaits in the cloud! Highlights include: 1) User experience 2) Analytics 3) Business functionality 4) Global business processes 5) Extensibility 6) Integration 7) Adoption 8) Lifecycle management 9) Intelligent enterprise

"Interested in what SAP S/4HANA has to offer? Find out with this big-picture guide! Take a tour of SAP S/4HANA functionality for your key lines of business: finance, manufacturing, supply chain, sales, and more. Preview SAP S/4HANA's architecture, and discover your options for reporting, extensions, and adoption. With insights into the latest intelligent technologies, this is your all-in-one SAP S/4HANA starting point!"--

SAP EM is SAP's standard solution for monitoring business process status and providing proactive exception management. Five years after the first edition, we now unveil far more details than before. In particular, we now include new chapters covering SAP Transportation Management and SAP Global Trade Services and their use of SAP EM and Operational Management. In addition, we also cover the new SAP EM releases all the way up to Release 9.2, which is in ramp up at the time of publication. We discuss SAP EM with HANA and even bring Fiori in to the discussion. Many tips, tricks and sample code are found throughout the book. We have also greatly spruced up the additional information chapter, which is now a "must have" for any SAP EM consultant or developer to use as a reference guide. The complete IMG, together with verified transactions, are listed in this chapter. If you want to see how to call the SAP EM web service using an ABAP proxy, then check out the section under "development stuff."

Its a fact: companies that lose their customers undivided attention and sight of their customers needs will lose those customers. SAP CRM provides you with the tools you need to attract and retain quality customers. Whether youre new to SAP or need to brush up on SAP CRM, this book will explain the core areas of CRM in an easy-to-understand manner. Youll understand what SAP CRM is, how it can improve your relationship with your customers, and how it can enhance cost effectiveness while improving profitability. Supported by customer case studies and practical insight, youll see the benefits that SAP CRM offers in the real world.

"Get to work in SAP S/4HANA with this introductory guide! Learn how to navigate your user interface, manage and report on your data, customize your reports, and tailor the system to your preferences. Then walk through daily tasks for several key lines of business: procurement, sales, and finance. With details on special functions and troubleshooting, this is the complete guide to your SAP S/4HANA workday!"--