This book highlights practitioners in different industries and organizations who provide theoretical and practical examples of their work in promoting and conducting internal evaluation.

Nowadays, a considerable amount of evaluation work is implemented internally—both nationally and across the world. As such, it is exceedingly important for evaluators and organizations to be aware of the issues in designing and implementing internal evaluation to realize its potential for enhancing organizational growth, competitive advantage, and social impact. This issue includes perspectives on internal evaluation from experienced evaluation practitioners from different fields and organizations who share theoretical and practical examples and case studies in promoting and conducting internal evaluation. The chapters: Highlight societal and organizational changes that have shaped the current trends in internal evaluation Discuss foundational issues in internal evaluation Provide rich illustrations of internal evaluation practice in different settings with diverse foci (customer-driven vision and a results-based orientation for evaluation, accountability and development, and building evaluation capacity). This is the 132nd volume of the Jossey-Bass quarterly report series New Directions for Evaluation, an official publication of the American Evaluation Association.

Evaluation for the 21st Century features thoughtfully written introductions to each of the main sections that provide a context and synthesis of the various evaluators' chapters. After reading this groundbreaking book, researchers and practitioners will be able to recognize these new developments in evaluation as they encounter them, place them in context, and incorporate them into their own evaluation professions and practices.

What methodological tools have been most useful in doing evaluation? What are some of the new methodologies that are being used and developed? Will the types of things evaluated expand from programs, personnel, and products to foreign aid, medical technology, environmental interventions, and World Bank loan programs? What will evaluation be like in the 21st century? These impressive evaluators from around the globe explore how evaluation has come to be what it is today and what the professional evaluation landscape will be like in the future. They examine the following: -What makes evaluation different from other disciplines? -The links and differences between evaluation and auditing professions? -Which activities have priority in evaluation, under what circumstances, and for what purposes? -New methodological approaches to doing evaluation. -The issues of advocacy versus truth in evaluation and between evaluating programs versus empowering people to evaluate their own programs. Evaluation for the 21st Century features thoughtfully written introductions to each of the main sections that provide a context and synthesis of the various evaluators′ chapters. After reading this groundbreaking book, researchers and practitioners will be able to recognize these new developments in evaluation as they encounter them, place them in context, and incorporate them into their own evaluation professions and practices. A stunning achievement, Evaluation for the 21st Century is for all professionals and practitioners in evaluation, management, public administration, sociology, psychology, education research, public health, and nursing.

This text provides an introduction to the theory and practice of internal evaluation. It presents the stages of internal evaluation growth, ways of identifying users' needs and selecting appropriate evaluation methods.

There are two common purposes in educational evaluation which are, at times, in conflict with one another. Educational institutions usually require evaluation data to demonstrate effectiveness to funders and other stakeholders, and to provide a measure of performance for marketing purposes. Educational evaluation is also a professional activity that individual educators need to undertake if they intend to continuously review and enhance the learning they are endeavouring to facilitate. This book presents new research on issues of vital importance to this field.

This volume addresses a fundamental and highly debated issue in the evaluation field – the use of evaluation information for decision-making. Chapter authors honor the contributions of Professor Marvin C. Alkin to the evaluation use literature and advance our thinking on the topic by exploring a wide range of issues related to the theoretical and practical challenges of using evaluation information to make informed, evidence-based decisions. Readers will come away from this volume with a new and clearer understanding of the theoretical, contextual, methodological, and political dimensions of use and with direction for practice. Chapters are written by leading evaluation scholars, including Ernest House; Stewart Donaldson and Tarek Azzam; Eric Barela; Richard D. Nunneley, Jr., Jean A. King, Kelli Johnson, and Laura Pejsa; Eleanor Chelimsky; Michael Quinn Patton; and Wanda D. Casillas, Rodney K. Hopson and Ricardo L. Gomez. Evaluation Use and Decision-Making in Society: A Tribute to Marvin C. Alkin will be of great interest to evaluation students, scholars and practitioners. This volume has scholarly application for those who desire a state-of-the-art resource for the latest insights and perspectives on one of the most pressing issues that the evaluation field faces today, while also serving as a useful guide for both novice and experienced evaluation practitioners. It is appropriate for use in a variety of evaluation courses including Introduction to Evaluation and Procedural Issues in Evaluation as well as topical seminars such as Evaluation Use and Decision-Making.

Offering an excellent, client-oriented, results-driven means for studying practice evaluation, this book brings together practice, research, structural change in service delivery, and specific skills in an integrated, problem-solving way. With managed care becoming such a hot topic, professionals need to track client assessments and demonstrate the efficiency and effectiveness of their treatment. PRACTICE EVALUATION IN THE 21st CENTURY helps students develop the skills to monitor efficacy by integrating practice and research in the text, as well as providing access to powerful evaluation software via the Web. The book effectively conveys to students the importance of empirically evaluating social work practice and the responsibility of all practitioners to engage in evaluation as an integrated part of professional practice. Students have access to the CASS software on the accompanying Web site and will find that the contextual support in the text along with easy-to-follow documentation make the software easy to use.

This encyclopedia is the first major reference guide for students new to the field, covering traditional areas while pointing the way to future developments.

Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.