What's new in this 4th edition of Intercultural Sensitivity? The illustrations by Masaaki Oyamada. Culture turns full circle from global citizenship in chapter 1 to global leadership in chapter 8. It explores the TOPOI model, Hoffman's intervention for cultural "noise" in communication; Pinto's F- and C- Cultures; and the GLOBE project by House. Finally, from a management point of view, it presents the ideal conditions for multicultural team excellence. There is also a Dutch edition of this book Interculturele Communicatie (isbn 9789023255536). In a rapidly internationalizing educational environment, students need to develop intercultural sensitivity in order to improve communication with lecturers and students, and to achieve excellence in their future international careers. Through exchange programmes, millions of students spend part of their studies at universities abroad every year. Lecturer mobility programmes are bringing international lecturers straight into local classrooms. With migration, labour mobility and student mobility, classrooms are more culturally diverse than ever before. Research shows that culturally diverse groups are seldom "just average". They either perform very badly or extremely well. Performance is low when cultural differences are ignored or suppressed. Culturally diverse groups excel when differences are recognised and managed as valuable sources of innovation and growth. Intercultural Sensitivity makes university and college students eager to learn about other cultures. It also makes them aware of the uniqueness of their own cultures, which they may take for granted. And it helps students recognize culture as a valuable resource. This book presents the cultural models by Hall, Kluckhohn, Hofstede, Trompenaars and Bennett as competencies. What's new in this 4th edition? The illustrations by Masaaki Oyamada. Culture turns full circle from global citizenship in chapter 1 to global leadership in chapter 8. It explores the TOPOI model, Hoffman's intervention for cultural "noise" in communication; Pinto's F- and C- Cultures; and the GLOBE project by House. Finally, from a management point of view, it presents the ideal conditions for multicultural team excellence. This compact book can easily be studied in a 7- or 8-week term. It is packed with hands-on assignments, cases and role-plays from real life intercultural situations. Cases range from education to health care, marketing and management - any place where students will need to communicate across cultures. In class, on internship, or in the professional field, Intercultural Sensitivity helps students achieve intercultural competence. About the authors From highly diverse cultural and professional backgrounds, the authors are managers, trainers and lecturers at universities and at universities of applied sciences. They also work as independent intercultural trainers, coaches and consultants.

This handbook deals with the question of how people can best live and work with others who come from very different cultural backgrounds. Handbook of Intercultural Training provides an overview of current trends and issues in the field of intercultural training. Contributors represent a wide range of disciplines including psychology, interpersonal communication, human resource management, international management, anthropology, social work, and education. Twenty-four chapters, all new to this edition, cover an array of topics including training for specific contexts, instrumentation and methods, and training design.

Our evolving understanding of the role of English as a lingua franca and our growing sensitivity to the unique needs of students and teachers who communicate across languages and cultures has led to significant changes in language teaching, pedagogy, and curriculum design. The Handbook of Plurilingual and Intercultural Language Learning is a field-defining book, which examines the various ways learners learn and acquire language in a truly global context. Featuring contributions from a diverse range of scholars reflecting different cultural, linguistic, regional, and ideological perspectives, this innovative volume presents the most recent developments in the field while revealing the nuances and complexities of teaching and learning foreign languages. This Handbook explains the conceptual basis of intercultural and plurilingual learning, describes core pedagogical concepts, discusses different learning and teaching approaches, and provides the historical background for various methods and theories. The authors discuss how policy and pedagogy can adapt to the shifting demographics of local student populations, address new trends and evolving themes, and explore contemporary topics such as translanguaging, intercomprehension, technology-enhanced learning, language policy, and more. The Handbook of Plurilingual and Intercultural Language Learning is essential reading for students, educators, and researchers in applied linguistics, language teaching and learning, plurilingualism/multilingualism, TESOL, cognitive linguistics, language policy, language acquisition, and intercultural communication.

Cultural intelligence is defined as an individual's ability to function effectively in situations characterized by cultural diversity. With contributions from eminent scholars worldwide, the "Handbook of Cultural Intelligence" is a 'state-of-the-science' summary of the body of knowledge about cultural intelligence and its relevance for managing diversity both within and across cultures. Because cultural intelligence capabilities can be enhanced through education and experience, this handbook emphasizes individual capabilities - specific characteristics that allow people to function effectively in culturally diverse settings - rather than the approach used by more traditional books of describing and comparing cultures based on national cultural norms, beliefs, habits, and practices.The Handbook covers conceptional and definitional issues, assessment approaches, and application of cultural intelligence in the domains of international and cross-cultural management as well as management of domestic activity. It is an invaluable resource that will stimulate and guide future research on this important topic and its application across a broad range of disciplines, including management, organizational behavior, industrial and organizational psychology, intercultural communication, and more.

This contributed book is based on more than 20 years of researches on patient individuality, care and services of the continuously changing healthcare system. It describes how research results can be used to respond to challenges on individuality in healthcare systems. Service users’, patients’ or clients’ point of views on care and health services are urgently needed. This book describes the conceptualisation of the individualized nursing care phenomenon and the process development of the measuring instruments of that phenomenon in different contexts. It describes results from a variety of clinical contexts about individualized nursing care and explains factors associated with the perceptions and delivery of individualized nursing care from different point of views. This book may appeal to clinicians, nurses practitioners and researchers from many fields.

In this book, we introduce several sensitivity measures in educational contexts that can be used in research, education and self-evaluations. In Chapter 1 we discuss the framework of Howard Gardner‘s Multiple Intelligences theory and introduce our Multiple Intelligences Profiling Questionnaire. We present the psychometrical qualities of the instrument with empirical data sets of children, youth and adults. In Chapter 2 the Spiritual Sensitivity Scale is introduced with the theoretical framework it is connected to. The existence of spiritual intelligence has been a widely debated issue and not everybody is ready to call advanced thinking in religious or spiritual domains as intelligence. This has guided us to use the term sensitivity, which is easier to justify than intelligence in these areas of human behavior. In Chapter 3 we introduce the Environmental Sensitivity Scale, which is quite close to the possible intelligence of naturalist suggested by Gardner. In Chapter 4, Ethical Sensitivity Scale is introduced followed by Emotional Leadership Questionnaire in Chapter 5. All these scales have a solid theoretical framework and earlier empirical work to support the instrument building. Chapter 6 introduces Intercultural and Interreligious Sensitivity Scales with their theoretical frameworks and earlier empirical work. Following each chapter, we have included a ready-to-use version of the questionnaire and SPSS syntax to compute factors. A commentary by Dr. Seana Moran compliments the book and challenges the readers to further reflect the meaning of education in supporting holistic development of learners in their life-long journey. We have authored this book to contribute to this goal and hope it will be used in the hands of researchers, teachers and students in their mutual effort to grow and to learn new things in life.