"Small Business Committee document number 112-024."

The Government-Industrial Complex analyzes the federal government's blended workforce of 9 million civil service, contract, and grant employees. Noted Government reform expert Paul Light explores the history of this blended workforce, explains its rise from Reagan to Trump, and outlines a process for promoting accountability across the government-industrial divide.

While it’s not rocket science, designing an effective loyalty program is much harder than it appears. Even the most lauded companies have deficiencies in their programs, deficiencies which can make or break it…

The potential that customer analytics models hold within them are extensive for the companies that choose to utilize them to better their marketing and sales activities. But even best-in-class companies get it wrong sometimes by making mistakes in how they design their models, and in how they utilize them once they have been designed. Herein we present ten mistakes to avoid in designing customer analytics models…

Designing customer analytics models is only half the battle. Equally, if not more difficult, is deploying them, such that actions triggered by the model outputs are being taken on a daily basis. In this follow-up article, we highlight some of the most commonly made mistakes that prevent companies from succeeding at deploying models…