This book follows the author's successful Innovative Redesigns and Reorganizations of Library Technical Services, with even more case studies and surveys. As before, it focuses on ways that technical services departments in libraries are meeting the challenges of new formats, new work duties, and changing jobs in the wake of less money and a decreasing job force. Bradford Eden's international cast of contributors represent the best in practice; and topics cover such essentials as the impact of computers and technology on workflow enhancement (particularly Web 2.0), changing staff roles, and communications challenges. All in all, a plethora of new ideas for tech services heads and staff in libraries and larger organizational institutions determined to maintain the relevance of their department.

The second part focuses on redesign and reorganization efforts through a number of fascinating case studies. The majority of these case studies come from academic library technical services departments, highlighting efforts to meet and deal with challenges through a myriad of options.

Libraries have only just begun to realize that their web presence is potentially as rich and complex as their online catalogs, and that it needs an equal amount of management to keep it under control. "Content management systems" covers a range of topics from implementation to interoperability, object-oriented database management systems, and research about meeting user needs.

Managing the Transition from Print to Electronic Journals and Resources: A Guide for Library and Information Professionals is a collection of essays from the leading authorities on print-to-e-resource transition – from library institutions of all sizes and levels of funding. This book will help librarians and information professionals to design, implement, and manage solutions to effectively provide online access to e-journals and e-resources. Special topics discussed include reconfiguring acquisition models, electronic resource management (ERM) systems, skill sets necessary for e-resource management, efficiency enhancement, and current trends and initiatives in licensing. In addition, the wide range of articles included in Managing the Transition from Print to Electronic Journals and Resources: A Guide for Library and Information Professionals, will aid librarians in navigating the problems of changing formats, staffing issues, workflow approaches, and new and interrelated tools used to manage and provide access.

Content Management Systems in Libraries: Case Studies brings together a number of case studies on current content management system (CMS) implementations, using both open-source and proprietary systems, and also reflects on the current state and future of CMS in libraries. There is presently no one source or research guide for CMS given that this area is in flux, yet this type of book is needed in the literature, as many libraries are just starting to implement CMS for their website, instructional content, or other institutional repository settings. Book jacket.

Volume 6 of the series Creating the 21st-Century Academic Library is focused on academic library technical services operations, and ways that they have been transformed and reimagined for working in today’s higher education environment. The literature on the place and role of technical services, technical services librarians, technical services staff, and technical services operations has expanded and grown in the last few years as decreased budgets, a focus on essential public services, and information discovery on the Internet has driven the profession to re-examine the need or importance of this back-end (or hidden) library department. Topics discussed in this book include frameworks for the networked environment, roles for metadata librarians in the areas of research data and digital initiatives, the renewed focus on the discovery of information and its place in academic libraries, the new “normal” in academic library technical services operations, emerging roles and opportunities for technical services managers, the re-training and re-skilling of technical services staff, hidden collections and needed or unexplored areas of expertise with technical services librarians and staff, the faceted application of subject headings (FAST) and obsolete or outdated subject terminology within Library of Congress Subject Headings, and a conversation about downsizing and moving forward within a law library technical services unit.

It has long been apparent to academic library administrators that the current technical services operations within libraries need to be redirected and refocused in terms of both format priorities and human resources. A number of developments and directions have made this reorganization imperative, many of which have been accelerated by the current economic crisis. All of the chapters detail some aspect of technical services reorganization due to downsizing and/or reallocation of human resources, retooling professional and support staff in higher level duties and/or non-MARC metadata, "value-added" metadata opportunities, outsourcing redundant activities, and shifting resources from analog to digital object organization and description. This book will assist both catalogers and library administrators with concrete examples of moving technical services operations and personnel from the analog to the digital environment. This book was published as a special double issue of Cataloging & Classification Quarterly.

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Will library technical services exist thirty years from now? If so, what do leading experts see as the direction of the field? In this visionary look at the future of technical services, Mary Beth Weber, Head of Central Technical Services at Rutgers and editor of Library Resources and Technical Services (LRTS), the official journal of ALA’s Association for Library Collections and Technical Services and one of the top peer-reviewed scholarly technical services journals has compiled a veritable who’s who of the field to answer just these questions. Experts including Amy K. Weiss, Sylvia Hall-Ellis, and Sherri L. Vellucci answer vital questions like: Is there a future for traditional cataloging, acquisitions, and technical services? How can librarians influence the outcome of vendor-provided resources such as e-books, licensing, records sets, and authority control? Will RDA live up to its promise? Are approval plans and subject profiles relics of the past? Is there a need to curate data through its lifecycle? What skills will be needed in the future in technical services jobs?

Through the perspectives of interlibrary loan (ILL) specialists, this book examines what ILL departments are doing, the value of ILL librarians in the evolving library environment, and how library collections and services are being affected by new ILL policies. In today's libraries, ILL specialists are facilitating service that goes far beyond traditional borrowing and lending. Recent innovations in interlibrary loan and library resource-sharing practices have advanced the information-sharing mission of libraries—a sea change that affects and benefits all library operations and staff. This book explores the far-reaching significance of these innovations in ILL for other areas of library activity, from acquisitions and collection development to reference and instruction to circulation and e-resource management and beyond. Readers will understand that as valuable as traditional ILL remains, ILL librarians are also well-placed to do much more. For example, ILL staff can inform acquisitions and collection development decisions with request data; demonstrate the need to maintain and preserve the long tail of print; advocate for the fair use of copyrighted print material and license terms that safeguard library information sharing in the digital environment; nurture consortial relationships and international cooperation between libraries; and promote the discovery of information, all of which can help librarians meet the information needs of their communities.