This book constitutes revised selected and extended papers presented at track 4 of the Conference on Computer Science and Intelligence Systems, FedCSIS 2020, which took place in Sofia, Bulgaria, during September 6–9, 2020. The FedCSIS Information Systems and Technologies Track included AIST 2020, DSH 2020, ISM 2020, and KAM 2020. For this track, a total of 29 submissions was received from which a total of 5 full and 3 short papers was accepted for publication in this volume. The papers were organized in topical sections named: improving project management methods; numerical methods of solving management problems; and technological infrastructure for business excellence.

All businesses strive for excellence in today’s technology-based environment in which customers want solutions at the touch of a button. This highly regarded textbook provides in-depth coverage of the principles of operations and supply chain management and explains how to design, implement, and maintain processes for sustainable competitive advantage. This text offers a unique combination of theory and practice with a strategic, results-driven approach. Now in its fourth edition, Operations Management for Business Excellence has been updated to reflect major advances and future trends in supply chain management. A new chapter on advanced supply chain concepts covers novel logistics technology, information systems, customer proximity, sustainability, and the use of multiple sales channels. As a platform for discussion, the exploration of future trends includes self-driving vehicles, automation and robotics, and omnichannel retailing. Features include: A host of international case studies and examples to demonstrate how theory translates to practice, including Airbus, Hewlett Packard, Puma, and Toyota. A consistent structure to aid learning and retention: Each chapter begins with a detailed set of learning objectives and finishes with a chapter summary, a set of discussion questions and a list of key terms. Fully comprehensive with an emphasis on the practical, this textbook should be core reading for advanced undergraduate and postgraduate students of operations management and supply chain management. It would also appeal to executives who desire an understanding of how to achieve and maintain ‘excellence’ in business. Online resources include lecture slides, a glossary, test questions, downloadable figures, and a bonus chapter on project management.

This book captures deploying Industry 4.0 technologies for business excellence and moving towards Society 5.0. It addresses applications of Industry 4.0 in the areas of marketing, operations, supply chain, finance, and HR to achieve business excellence. Industry 4.0 Technologies for Business Excellence: Frameworks, Practices, and Applications focuses on the use of AI in management across different sectors. It explores the benefits through a human-centered approach to resolving social problems by integrating cyberspace and physical space. It discusses the framework for moving towards Society 5.0 and keeping a balance between economic and social gains. This book brings together researchers, developers, practitioners, and users interested in exploring new ideas, techniques, and tools and exchanging their experiences to provide the most recent information on Industry 4.0 applications in the field of business excellence. Graduate or postgraduate students, professionals, and researchers in the fields of operations management, manufacturing, healthcare, supply chain, marketing, finance, and HR will find this book full of new ideas, techniques, and tools related to Industry 4.0.

The book provides an in-depth understanding of various dimensions of scope of disruptive business innovation, to help readers understand the contributions and implications of disruptive technology, and aid in trend forecasting, design thinking and its applications, and the role of data mining & predictive analysis in today's business world.

Continuously changing customer and market requirements have become a dominating factor in today’s global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together. The Management of Process Excellence (MPE) has become a main enabler of High Performance. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically. MPE delivers Process Governance for large organizations as well as for small and medium enterprises. The book addresses executives and managers as well as educators and students.

The present book includes extended and revised versions of a set of selected papers submitted to the Topical Area of Information Technology for Business and Society, ITBS 2023, and two Thematic Tracks: Information System Management, ISM 2023, and Knowledge Acquisition and Management, KAM 2023, held in Poland, Warsaw, during September 17- 20, 2023. ITBS 2023 received 26 submissions, from which 6 full papers and 2 short papers have been accepted; for ISM 2023 3 full papers and 1 short paper have been accepted from 21 submissions; and for KAM 2023 1 full has been accepted from 7 submissions. From the 6 submissions to DSH 2023, no paper passed the extended reviews. The accepted papers are grouped in sections on IT in Improving of Management Systems, Approaches to Improving of Social Problems, and Methods of Solving Business.

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.

This book constitutes revised selected and extended papers presented at track 4 of the Conference on Computer Science and Intelligence Systems, FedCSIS 2022, which took place in Sofia, Bulgaria, during September 4–7, 2022. The FedCSIS Information Systems and Technologies Track included AIST 2022, ISM 2022, DSH 2022, and KAM 2022. AIST 2022 received 11 submissions, from which 2 full papers and 1 short paper have been accepted; for ISM 2022 2 full and 3 short papers have been accepted from 15 submissions; and for DSH 2022 2 full and 1 short papers have been accepted from 11 submissions. From the 17 submissions to KAM 2022, no paper passed the extended reviews, so the overall acceptance rate was 20% for full and 18% for short papers. The papers were organized in topical sections named: Approaches to improving business; approaches to improving society; and methods for improving business and society.

This book constitutes revised selected and extended papers presented at track 4 on "Advances in Information Systems and Technologies" of the Conference on Computer Science and Intelligence Systems, FedCSIS 2021, which was held online during September 2–5, 2021. The FedCSIS Track 4 included AIST 2021, DSH 2021, ISM 2021, and KAM 2021. For this track, a total of 30 submissions was received from which a 7 full papers and 1 short papers were accepted for publication in this volume. The papers were organized in topical sections named as follows: Approaches to improving management systems; solutions to social issues; methods for supporting business and society.