The purpose of this book is to question the relationships involved in decision making and the systems designed to support it: decision support systems (DSS). The focus is on how these systems are engineered; to stop and think about the questions to be asked throughout the engineering process and, in particular, about the impact designers’ choices have on these systems. This therefore involves identifying the elements of the problem of decision support systems engineering: the main objects and dimensions to be considered and the relationships they involve, issues at the levels of the decision-maker, of the organization (and even of society), the general approach to which to subscribe and so on.

Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization's fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. - Provides keen insights for knowledge management practitioners and educators - Conveys KM lessons learned through both successes and failures - Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries

Knowledge management promises concepts and instruments that help organizations support knowledge creation, sharing and application. This book offers a comprehensive account of the many facets, concepts and theories that have influenced knowledge management and integrates them into a framework consisting of strategy, organization, systems and economics guiding the design of successful initiatives. The third edition extends coverage of the two pillars of implementing knowledge management initiatives, organization and systems.

This book discusses technology and systems to create valuable ideas from data through the construction of knowledge. The primary concern is to make better decisions about economic and management issues in today’s information-flooded society. Human creative activity is in the realm of soft technology, with no physical entity to operate. Focusing on the ability of knowledge as judgment power, this definition results: “Knowledge technology is soft technology that underpins the human creative activities of converting data and information into knowledge, creating new ideas based on that knowledge and validating those ideas.” That definition includes a wide range of soft technologies developed in informatics, management studies, and systems science. The knowledge system creates ideas from data and knowledge through knowledge technologies. Based on the proposition that knowledge emerges by the interaction between explicit and tacit knowledge, another definition is possible: “The knowledge system is a system that promotes interaction between codified and personalized knowledge and creates ideas for solving a specific problem.” Codified knowledge includes data and information, while personalized knowledge is empirical knowledge or wisdom that is difficult to put into words. Building a knowledge system requires mathematical or intelligent knowledge technology and participatory knowledge technology to create or manage codified knowledge and personalized knowledge. For example, a company builds cross-sectional knowledge systems by gathering human resources from various departments, according to the purpose, as in new product development or sales promotion. Chapter 1 defines knowledge technology and the knowledge system and organizes the challenges in their development, while Chapters 2 through 9 introduce mathematical or intelligent knowledge technologies by researchers at the forefront of knowledge technology development.

This volume contains the papers presented at the “Second International S- posium on Foundations of Information and Knowledge Systems” (FoIKS 2002), which was held in Schloß Salzau, Germany from February 20th to 23rd, 2002. FoIKS is a biennial event focusing on theoretical foundations of information and knowledge systems. It aims to bring together researchers working on the theoretical foundations of information and knowledge systems and to attract researchers working in mathematical ?elds such as discrete mathematics, c- binatorics, logics, and ?nite model theory who are interested in applying their theories to research on database and knowledge base theory. FoIKS took up the tradition of the conference series “Mathematical Fundamentals of Database S- tems” (MFDBS) which enabled East-West collaboration in the ?eld of database theory. The ?rst FoIKS symposium was held in Burg, Spreewald (Germany) in 2000. Former MFDBS conferences were held in Dresden (Germany) in 1987, Visegr ́ ad (Hungary) in 1989, and in Rostock (Germany) in 1991. Proceedings of these previous events were published by Springer-Verlag as volumes 305, 364, 495, and 1762 of the LNCS series. In addition the FoIKS symposium is intended to be a forum for intensive d- cussions. For this reason the time slot of long and short contributions is 60 and 30 minutes respectively, followed by 30 and 15 minutes for discussions, respectively. Furthermore, participants are asked in advance to prepare as correspondents to a contribution of another author. There are also special sessions for the pres- tation and discussion of open research problems.

The purpose of this book is to question the relationships involved in decision making and the systems designed to support it: decision support systems (DSS). The focus is on how these systems are engineered; to stop and think about the questions to be asked throughout the engineering process and, in particular, about the impact designers’ choices have on these systems. This therefore involves identifying the elements of the problem of decision support systems engineering: the main objects and dimensions to be considered and the relationships they involve, issues at the levels of the decision-maker, of the organization (and even of society), the general approach to which to subscribe and so on.

Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.

Within the past ten years, tremendous innovations have been brought forth in information technology and knowledge management. Some of the key technical innovations have included the introduction of social media, artificial intelligence, as well as improved network connectivity and capacity. Effective Knowledge Management Systems in Modern Society is a critical scholarly resource that presents an overview of how technical, social, and process changes are impacting the way knowledge systems are being designed. Featuring coverage on a broad range of topics such as knowledge engineering, cognitive ergonomics, and interorganizational knowledge, this book is geared toward consultants, practitioners, and researchers seeking current research on how new approaches in knowledge management impact information technology professionals.