Learn to identify, capture, and utilize impactful data for organizational transformation Impact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today's non-profit and government organizations. The book focuses on five strategic elements to success based on proven principles, with solutions that are easy to implement and often lead to sweeping change. Each chapter includes discussion questions and action items to help leaders implement key concepts in their own organizations. Included with purchase is access to the Measurement Culture Survey, which, will allow readers to access a free benchmark report. Learn to implement a measurement culture that emphasizes strong performance and measurable outcomes Read vivid case studies from successful organizations that do things differently Learn to utilize and leverage data to take decisive actions within your organization Avoid common barriers to developing a measurement culture and learn ways to overcome limitations The book utilizes a series of experiences and templates to help leaders develop a unique action plan tailored to their organization's particular circumstances. Filled with real success stories to inspire readers and with full study results available in the appendix, Impact & Excellence is a crucial resource for leaders to enable their social sector organizations to prosper and compete in today's economy.

Unlock the potential of employee resource groups with advice from an accomplished industry thought leader In Employee Resource Group Excellence, renowned management and diversity expert Dr. Robert Rodriguez delivers a comprehensive exploration of the current state of employee resource groups (ERGs) in corporate America and a step-by-step roadmap to elevating their performance. The book draws on the author’s extensive experience in consulting with America’s most well-known companies to discuss successful and current ERG initiatives in corporations, universities and nonprofits, as well as ERG efforts being undertaken outside the United States. You’ll also discover: In-depth case studies highlighting ERG best practices, current trends and metrics Common pitfalls and mistakes that derail ERGs from achieving their goals Insights from the “The 4C Assessment,” the only ERG evaluation tool on the market today that has been completed by over 250 corporations and which examines the ERG pillars of careers, culture, community, and commerce Perfect for Chief Diversity Officers, ERG program managers, and ERG leaders in companies of all kinds, Employee Resource Group Excellence is also a must-have resource for HR professionals and other corporate executives interested in unlocking the full potential of these powerful groups as they strive to reach excellence.

Want More Joy and Confidence? Discover the life guide that has developed world champions, empowered athletes to become world #1, and most importantly, transformed their hearts and minds. This step-by-step training manual from one of the world's top mental skills coaches will teach you how the mindset of some of the best performers and leaders on the planet allowed them to have freedom and confidence when so much was out of their control. Whether you're an athlete or entrepreneur, single mother or father of five, you'll find exercises, techniques and tools in this book that will improve every area of your life. Your life will take on new meaning as you move beyond the pursuit of happiness to a life of purpose and fulfillment. Jim Murphy's complete program of proven mental techniques is based on the powerful principles of love, wisdom, and courage, that came from over six years of full-time research and writing (after his masters degree in Coaching Science). "I read the first version of Inner Excellence six times. I recommend all my clients read it." - Matt Killen, PGA Tour coach to Justin Thomas, Tiger Woods and many others INNER EXCELLENCE WILL SHOW YOU HOW TO: DEVELOP SELF-MASTERY-and let go of what you can't control OVERCOME ANXIETY-and build powerful mental habits REMOVE MENTAL BLOCKS-and get out of your own way TRAIN YOUR SUBCONSCIOUS MIND-and release limiting beliefs As a professional baseball player in the Chicago Cubs organization, Jim's sense of worth and identity revolved around his performance. He was obsessed with fame but also afraid of failure, and that fear in his heart made him struggle under the pressure to perform. When he started coaching professional and Olympic athletes, he saw the same pattern over and over again: athletes had lost their joy and passion for life as the fear of failure engulfed their lives. This book will share with you how some of the best athletes in the world have learned Inner Excellence, how it propelled them to extraordinary performance even when they were filled with doubt and uncertainty, and how you can excel in the same way in your life. The insights and exercises within will help you achieve higher levels of performance than you ever thought possible-and bring incredible peace and confidence. "Inner Excellence changed how I see the world, how I think, and how I play golf." - Vaughn Taylor, three-time PGA Tour winner Jim Murphy is a Performance Coach (mental skills) to some of the best athletes and leaders in the world. The majority of his clients achieved the best year of their career their first year working with Jim (or their best year in the previous five years)

We are entering a new era—an era of impact. The largest intergenerational transfer of wealth in history will soon be under way, bringing with it the potential for huge increases in philanthropic funding. Engine of Impact shows how nonprofits can apply the principles of strategic leadership to attract greater financial support and leverage that funding to maximum effect. As Good to Great author Jim Collins writes in his foreword, this book offers "a detailed roadmap of disciplined thought and action for turning a good nonprofit into one that can achieve great impact at scale." William F. Meehan III and Kim Starkey Jonker identify seven essential components of strategic leadership that set high-achieving organizations apart from the rest of the nonprofit sector. Together, these components form an "engine of impact"—a system that organizations must build, tune, and fuel if they hope to make a real difference in the world. Drawing on decades of teaching, advising, grantmaking, and research, Meehan and Jonker provide an actionable guide that executives, staff, board members, and donors can use to jumpstart their own performance and to achieve extraordinary results for their organization. Along with setting forth best practices using real-world examples, the authors outline common management challenges faced by nonprofits, showing how these challenges differ from those faced by for-profit businesses in important and often-overlooked ways. By offering crucial insights on the fundamentals of nonprofit management, this book will help leaders equip their organizations to fire on all cylinders and unleash the full potential of the nonprofit sector. Visit www.engineofimpact.org for additional information.

"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--

This cross-disciplinary volume incorporates diverse perspectives on mentoring undergraduate research, including work from scholars at many different types of academic institutions in Australia, Canada, the United Kingdom, and the United States. It strives to extend the conversation on mentoring undergraduate research to enable scholars in all disciplines and a variety of institutional contexts to critically examine mentoring practices and the role of mentored undergraduate research in higher education.

This publication¿the latest report from AAC&U¿s Liberal Education and America¿s Promise (LEAP) initiative¿defines a set of educational practices that research has demonstrated have a significant impact on student success. Author George Kuh presents data from the National Survey of Student Engagement about these practices and explains why they benefit all students, but also seem to benefit underserved students even more than their more advantaged peers. The report also presents data that show definitively that underserved students are the least likely students, on average, to have access to these practices.

"Be in no doubt: the beer was drunk but the man drank the beer." "We must avoid vulgarities like 'front up'. If someone is 'fronting up' a television show, then he is presenting it." Simon Heffer's incisive and amusingly despairing emails to colleagues at the The Daily Telegraph about grammatical mistakes and stylistic slips have attracted a growing band of ardent fans over recent years. Now, in his new book Strictly English, he makes an impassioned case for an end to the sloppiness that has become such a hallmark of everyday speech and writing, and shows how accuracy and clarity are within the grasp of anyone who is prepared to take the time to master a few simple rules. If you wince when you see "different than" in print, or are offended by people who think that "infer" and "imply" mean the same thing, then this book will provide reassurance that you are not alone. And if you believe that precise and elegant English really does matter, then it will prove required reading.

Teachers empower both the next generation of learners and educators. Communities value the intricate roles and responsibilities of teachers: many of whom who go beyond the tangibles to cater to the learning needs of their students. The multidimensional and multifaceted relationship between teacher-education providers and teachers is a complex one. At one end of the spectrum sits the scholarship of teaching while at the enacted zone sits standards-based praxis. Teacher education and scholarship of teaching provides the avenue to demonstrate this interaction of knowledge, pedagogy, research and broadly, scholarship. Unfortunately, there is no strong consensus about the value of pedagogical preparation for teachers. This monograph highlights the broad focus on how education draws its knowledge base from various disciplines; advancing that education itself can become a plethora for shared discourse and reflection. The chapters provide fresh demonstrated understanding into practice-enabled research directions and emphasise the position of research-based praxis in both schools and in institutions entrusted with teacher education. Importantly, the monograph demonstrates the two-way communication between the community and teacher educators about knowledge, experiences, values and diversity and to add value with the sole aim to enhance learning. It highlights education is a collective endeavour in that education and teacher education are subsets of the community, and deliberations in communities add important synergy to education’s evolution and revolution. Thus, the process of inquiry is fundamental in education, and implies transcending traditional discipline-bound knowledge and processes. This monograph provides the challenge to educators that no single or specific discipline directs educational development and enrichment, nor does the latter exclude any.

Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company. Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies and it’s possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver. With this fresh perspective on customer-centricity, companies can address the persistent disconnect between their customer-first claims and an often disappointing reality. Wayne Simmons and Tom DeWitt are practitioners and professors of customer excellence. Wayne is a leader in customer excellence and customer experience management at Pfizer, the Fortune 50 global leader in health care and life sciences. Tom is the founder of CXM@MSU, an industry-facing entity designed to advance customer experience management thought and practice, and the founder and architect of North America’s first master’s degree in Customer Experience Management (CXM) at the Broad College of Business, Michigan State University. Together, they expertly frame the complexities of consistently delivering a superior customer experience at enterprise and global scale and provide a compelling case for urgency for companies to take the journey to become a Customer Excellence Enterprise (CXE). Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today’s discerning customers. With insights into how companies can become structurally and systemically predisposed to deliver exceptional experiences, the authors draw on real-world practice and examples from customer experience “outliers”―companies renowned for consistently improving their customers' lives. Readers will also find: Practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results. Winning methods to build deep emotional connections that lead to lifelong customer relationships. Insights into the habits and ways of working from customer experience industry outliers. The Customer Excellence Enterprise: A Playbook for Creating Customers for Life is a must-have for the boards of directors, C-Suite executives, line of business leaders and managers, marketers, sales teams, product leaders, human resources, customer experience, operations and other customer-facing professionals tasked with answering pressing questions like, Why are exceptional customer experiences still so rare? and If customers are truly the most valuable of corporate assets, why are they consistently being treated so poorly? This book serves as an invaluable tool and urgent call to action for anyone committed to elevating how customers are viewed, treated, and valued—the keys to creating customers for life.