Jyoti is overwhelmed when she visits her grandmother in India for the first time, but she and Sita Pati quickly form a bond. When Pati visits Jyoti in America, it is Jyoti's turn to help her grandmother feel welcome.

Alicia, a young tribeswoman living in a Amazonian village in the Andes, tells about the two American women anthropologists who arrive to study the way of life of her people

In a follow-up to Tomorrow I'll Be Brave, award-winning illustrator Jessica Hische brings to life another series of inspirational words and scenes with her lovely hand-lettering and adorable illustrations. This uplifting and positive book encourages kids to promise that tomorrow, they will be grateful, helpful, and kind. Tomorrow I'll be everything I strive to be each day And even when it's difficult I'll work to find a way. Immerse yourself in the beautifully hand-lettered words of widsom, hope, and positivity alongside adorable illustrations of love and caring. This book is a reminder to all readers, young and old, that the smallest kind gesture can make the biggest difference in the world--we just have to remember to be kind to one another. Praise for Tomorrow I'll Be Kind "As an introduction to personality characteristics, beneficial behaviors, and social-emotional skills, this is a solid choice, and fans of the previous volume are likely to embrace this one as well. 'I'll dream of all the good that comes / when we all just do our best,' the text explains--a sentiment that's hard to rebut. Gently encourages empathy, compassion, and consideration." -- Kirkus Reviews "A welcome call to tenderness." -- PW Reviews Praise for Tomorrow I'll Be Brave "Jessica Hische, one of the great designers and typographers, now shows herself equally adept at creating gorgeous and immersive images for young readers. This is a joyous burst of color."--Dave Eggers, author of Her Right Foot

The New York Times bestselling true story of an all-American girl and a boy from Zimbabwe and the letter that changed both of their lives forever. It started as an assignment... Everyone in Caitlin's class wrote to an unknown student somewhere in a distant place. Martin was lucky to even receive a pen-pal letter. There were only ten letters, and fifty kids in his class. But he was the top student, so he got the first one. That letter was the beginning of a correspondence that spanned six years and changed two lives. In this compelling dual memoir, Caitlin and Martin recount how they became best friends—and better people—through their long-distance exchange. Their story will inspire you to look beyond your own life and wonder about the world at large and your place in it.

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

This heartwarming picture book reassures children that a parent’s love never lets go—based on the poignant lyrics of JJ Heller’s beloved lullaby “Hand to Hold.” “May the living light inside you be the compass as you go / May you always know you have my hand to hold.” With delightful illustrations and an engaging rhyme scheme, this book offers the promise of security and love every child’s heart longs to know. From skipping stones and counting stars to climbing trees and telling stories, every moment is wrapped snugly in the certain warmth of a parent’s presence and God’s blessing. With poignancy and joy, this bedtime read captures the unconditional love parents want their children to know but so often fail to express amid the chaos of daily life.

In this rhyming story, Kiara learns how to keep going even when things get too hard. Through colorful illustrations and rhythmic rhymes, Kiara reflects on her mistakes and realizes that mistakes help her grow. Instead of avoiding them, she learns from them so she can improve. Do you want your child to learn about perseverance and diligence? Your child will learn how easy it is to get back up after failing. "I Choose to Try Again" is a story with social emotional learning (SEL) in mind. It has been praised by teachers and therapists worldwide. This story told from Kiara's point of view will help open your child's mind to what it feels like to fail, and then try again. Kiara will teach your child how to be mentally strong. With Kiara in real life examples, your child will learn to develop their understanding of their own emotions. Throughout the story, Kiara will show you what perseverance looks like. Teacher and Therapist Toolbox: I Choose is an empowering series curated to empower young children to become aware of big emotions. A new book series developed in tandem with teachers and therapists to help children cope with a range of emotions and teach them that they indeed hold the power to choose their actions and reactions. Try not to say 'never.'. That brainwashes you to fail. It means that you won't have the chance To raise the victory sail. "I Choose to Try Again" was developed alongside counselors and parents to be used as a resource in a social emotional curriculum.

ALICE FEENEYS NEW YORK TIMES AND INTERNATIONAL BESTSELLER “Boldly plotted, tightly knotted—a provocative true-or-false thriller that deepens and darkens to its ink-black finale. Marvelous.” —AJ Finn, author of The Woman in the Window My name is Amber Reynolds. There are three things you should know about me: 1. I’m in a coma. 2. My husband doesn’t love me anymore. 3. Sometimes I lie. Amber wakes up in a hospital. She can’t move. She can’t speak. She can’t open her eyes. She can hear everyone around her, but they have no idea. Amber doesn’t remember what happened, but she has a suspicion her husband had something to do with it. Alternating between her paralyzed present, the week before her accident, and a series of childhood diaries from twenty years ago, this brilliant psychological thriller asks: Is something really a lie if you believe it's the truth?

A child, mother, and grandmother travel all the way to the end of the earth in this picture book that celebrates multigenerational love—perfect for fans of Drawn Together and Alma. “I want to see what’s at the end of the earth!” Sejal, Mommy, and Pati travel together to the southern tip of India. Along the way, they share meals, visit markets, and catch up with old friends. For Pati, the trip retraces spaces she knows well. For Mommy, it’s a return to the place she grew up. For Sejal, it’s a discovery of new sights and sounds. The family finds their way to Kanyakumari, where three oceans meet, and delight in making it to the end of the earth together. This own voices picture book celebrates the beauty of India and the enduring love of family.