Work isn’t what it used to be. Leaders need a field guide that equips them with what to say and do as they face the new culture expectations of today’s employees. Many employees now show up for work not just to do their jobs but also to discover, debate, and digest important social issues. A growing number of workers want to have an impact in the world, and their preferences are a prompt for employers to be more mindful of the role of business in driving societal change, starting with what people experience at work. Felicia Joy and Elena Grotto, experts on behavioral science, business strategy, and organizational culture, share practical guidance to help organizations rise to these new standards by advancing seven behaviors, including the surprising—and perhaps most important—new business skill for high-performing cultures: forgiveness. Managers today are asked to operate as both business leaders and community leaders within the workplace—and the latter skillset is new to many. I Don’t Just Work Here helps managers leverage culture to bolster business results as they replace anxiety with confidence and lead with greater purpose in providing the expanded support employees need to develop and perform. Organizations that take heed, elevate people managers, invest in building a strategic culture, and lead with clear values and behaviors are more likely to have a decisive competitive advantage and greater business impact for years to come.

Serial entrepreneur Howard Jonas has been creating successful enterprises since the age of fourteen, when he opened a hot dog stand near a local hospital. He went on to develop lucrative and prosperous businesses, the most successful being IDT, a multibillion dollar telecommunications corporation that is publicly traded on the New York Stock Exchange.

A novel set in the magical offices of The Portable Door, now a majorly fantastical film starring Christoph Waltz, Sam Neill, and Miranda Otto. “Tom Holt may be the most imaginative satirist to land on our shores since Douglas Adams.” — Christopher Moore, New York Times bestselling author Colin Hollinghead is a young man going nowhere fast. Working for his dad might have seemed like a good idea at the time, but starting at the bottom in the widget-making industry has, predictably, lost its appeal. And now the business is in trouble. At least his father has a plan to turn things around – a new work force that will improve profit margins and secure the company's future for all eternity. The deal looks great on paper, but they do say that the devil is in the detail – and the arch fiend definitely seems to be involved in some capacity. Colin needs help. Perhaps his new friend from J.W. Wells & Co. (Practical and Effective Magicians, Sorcerers and Supernatural Consultants) can help. . . The J.W. Wells & Co. Series: The Portable Door In Your Dreams Earth, Air, Fire and Custard You Don't Have to Be Evil to Work Here, But It Helps The Better Mousetrap May Contain Traces of Magic Other titles from Tom Holt: Doughnut When It's A Jar The Outsorcerer's Apprentice The Good, the Bad and the Smug The Management Style of the Supreme Beings An Orc on the Wild Side Holt Writing as K. J. Parker: Sixteen Ways to Defend a Walled City How To Rule An Empire and Get Away With It A Practical Guide to Conquering the World

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.

The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.

Jason Fried and David Heinemeier Hansson, the authors of the New York Times bestseller Rework, are back with a manifesto to combat all your modern workplace worries and fears.