How Airports Measure Customer Service Performance
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Author |
: Lois S. Kramer |
Publisher |
: Transportation Research Board |
Total Pages |
: 103 |
Release |
: 2013 |
ISBN-10 |
: 9780309271004 |
ISBN-13 |
: 0309271002 |
Rating |
: 4/5 (04 Downloads) |
Synopsis How Airports Measure Customer Service Performance by : Lois S. Kramer
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Author |
: |
Publisher |
: |
Total Pages |
: |
Release |
: 2013 |
ISBN-10 |
: OCLC:1066595282 |
ISBN-13 |
: |
Rating |
: 4/5 (82 Downloads) |
Synopsis How Airports Measure Customer Service Performance by :
Author |
: Airport Cooperative Research Program |
Publisher |
: Transportation Research Board |
Total Pages |
: 149 |
Release |
: 2010 |
ISBN-10 |
: 9780309154772 |
ISBN-13 |
: 0309154774 |
Rating |
: 4/5 (72 Downloads) |
Synopsis Developing an Airport Performance-measurement System by : Airport Cooperative Research Program
At head of title: Airport Cooperative Research Program.
Author |
: Robert A. Hazel |
Publisher |
: Transportation Research Board |
Total Pages |
: 277 |
Release |
: 2011 |
ISBN-10 |
: 9780309155380 |
ISBN-13 |
: 030915538X |
Rating |
: 4/5 (80 Downloads) |
Synopsis Resource Guide to Airport Performance Indicators by : Robert A. Hazel
"Explores airport performance indicators (APIs) for use in benchmarking and performance measurement. These APIs are sorted by functional type and their criticality to the airport strategic plan. More than 800 performance indicators are presented in three main categories: Core, Key, and Other APIs. "Core" or fundamental indicators are important for overall operation of the airport and of interest to the Chief Executive Officer or governing board. "Key" or departmental indicators are important for the operations of key airport functions and departments. The remaining "Other" indicators are considered useful as secondary departmental unit performance indicators but not critical to the airport's overall function. The printed versions of ACRP Report 19A include a bound in CD (CRP-CD-94) of the Interactive Resource Guide that is identical to the pdf that is posted online."--Provided by publisher.
Author |
: Bruce J. Boudreau |
Publisher |
: |
Total Pages |
: 230 |
Release |
: 2016 |
ISBN-10 |
: 0309375584 |
ISBN-13 |
: 9780309375580 |
Rating |
: 4/5 (84 Downloads) |
Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author |
: Anne Graham |
Publisher |
: Taylor & Francis |
Total Pages |
: 530 |
Release |
: 2023-02-27 |
ISBN-10 |
: 9781000836233 |
ISBN-13 |
: 1000836231 |
Rating |
: 4/5 (33 Downloads) |
Synopsis Managing Airports by : Anne Graham
Fully revised and updated to consider recent developments in the industry, the sixth edition of Managing Airports: An International Perspective provides comprehensive and cutting-edge insight into the processes behind running a successful airport. Logically structured and embellished with illustrative diagrams and tables throughout, this edition approaches management topics from a strategic and commercial perspective and provides an innovative and accessible understanding of how modern-day airports are operated. Containing a plethora of global case studies covering a range of different airports from many different parts of the world, the book maintains a balance between coverage of key principles and practice of airport management, together with thorough consideration of current and topical issues. This edition has been updated to include: • New content on the significant economic and operational impacts of the COVID-19 pandemic on the global air transport industry, technological and digital advances, the changing air transport environment, airline developments, net zero goals and evolving markets. • Updated and expanded content on sustainability development and airports’ adoption of sustainable development goals, changes in airline business models, airport digital marketing, the passenger biometric airport journey and airport diversification strategies. • New and updated international case studies to show recent issues and theory in practice. International and multidisciplinary in approach, this edition is a vital resource for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.
Author |
: Barbara A. Bottiger |
Publisher |
: |
Total Pages |
: 170 |
Release |
: 2018 |
ISBN-10 |
: 0309479924 |
ISBN-13 |
: 9780309479929 |
Rating |
: 4/5 (24 Downloads) |
Synopsis Common Performance Metrics for Airport Infrastructure and Operational Planning: Introduction to the Reference Guide and Smart Guide... Chapter 2 Introduction to Performance Metrics... Chapter 3 Focus Area Performance Metrics... Chapter 4 Data Sources and Considerations by : Barbara A. Bottiger
TRB's Airport Cooperative Research Program (ACRP) Research Report 190: Common Performance Metrics for Airport Infrastructure and Operational Planning serves as a reference guide and introduces common performance metrics for airport infrastructure and operational planning. The reference guide includes information on how to interpret performance metrics that can be used for analysis among airports, airlines, and air traffic control. Accompanying the report, download a Microsoft Excel-based Smart Guide, which serves as an interactive tool that provides access to information about a specific performance metric through search functions. Disclaimer: This software is offered as is, without warranty or promise of support of any kind either expressed or implied. Under no circumstance will the National Academy of Sciences or the Transportation Research Board (collectively "TRB") be liable for any loss or damage caused by the installation or operation of this product. TRB makes no representation or warranty of any kind, expressed or implied, in fact or in law, including without limitation, the warranty of merchantability or the warranty of fitness for a particular purpose, and shall not in any case be liable for any consequential or special damages.
Author |
: |
Publisher |
: Transportation Research Board |
Total Pages |
: 136 |
Release |
: 2012 |
ISBN-10 |
: 9780309213899 |
ISBN-13 |
: 0309213894 |
Rating |
: 4/5 (99 Downloads) |
Synopsis Guidebook for Measuring Performance of Automated People Mover Systems at Airports by :
This report to help measure the performance of automated people mover (APM) systems at airports. The guidebook identifies, defines, and demonstrates application of a broad range of performance measures encompassing service availability, safety, operations and maintenance expense, capacity utilization, user satisfaction, and reliability.
Author |
: Anne Graham |
Publisher |
: Elsevier |
Total Pages |
: 276 |
Release |
: 2019-02-18 |
ISBN-10 |
: 9780128128572 |
ISBN-13 |
: 0128128577 |
Rating |
: 4/5 (72 Downloads) |
Synopsis Air Transport - A Tourism Perspective by : Anne Graham
Air Transport: A Tourism Perspective provides rigorous insights into the current complexities, synergies and conflicts within air transportation and tourism, presenting a balanced, comprehensive, contemporary, and global analysis that thoroughly examines the links between theory and practice. The book offers readers a multi-sector, global perspective on the practical implications of the link between air transport and tourism. By using a novel approach, it systematically explores the successive stages of a tourist's trip-investigating reasons for flying, the airport experience, airline industry structures, competition and regulation, and air transportation and destination interrelationships. In addition, the book explores current and salient debates on such issues as the influence of traveling to visit friends and family, the role of charters versus low cost carriers, public subsidies to support airport development, and much more.
Author |
: Senguttuvan |
Publisher |
: Excel Books India |
Total Pages |
: 488 |
Release |
: 2016-11 |
ISBN-10 |
: 8174465235 |
ISBN-13 |
: 9788174465238 |
Rating |
: 4/5 (35 Downloads) |
Synopsis Principles of Airport Economics by : Senguttuvan