This third edition of the Head of Department's Pocketbook will support middle leaders in both primary and secondary schools in carrying out their jobs confidently and efficiently. Authors Brin Best and Will Thomas know from experience that managing diverse teams in a climate of inflated performance expectations is no easy task. They devote a section of the Pocketbook to leadership and management, encompassing vision, goals and creativity, as well as challenging adult behaviours, up-skilling, influencing and motivating colleagues. A later chapter called 'Raising Student Achievement' looks at excellence in the classroom and includes material on enriching and supporting learning, data use and lesson planning. Effective documentation and raising the profile of your department or curriculum area are also explored. Whether you're new to middle leadership or a seasoned hand, you'll find the self-evaluation checklist at the end of the book a useful professional development tool.

The Business Planning Pocketbook (3rd Edition) explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt. In the chapter on planning theory the author identifies eight different planning styles, followed in the next chapter with a description of the seven stages of the planning process. In his summary the author says: 'A plan is a statement of what you intend to achieve, how, when and with what resources'. A complex subject made simple. Author Neil Russell-Jones is widely published, speaks internationally, lectures and is a special advisor for the Princes Youth Business Trust. In the Management Pocketbooks Series he has also written books on decision-making, strategy, managing change and marketing.

We are all familiar with the summative, Ofsted model of lesson observation where performance is judged according to external criteria. However, used formatively and creatively, lesson observation is a process that can support and professionally develop the observer as much as the observed. Observing colleagues teach and allowing them to observe us teach are among the most valuable and effective ways of improving our own practice. This is a practical book for all teachers. It covers being observed; learning to be a good observer - whether that's to coach the colleague you are observing, to learn from what you see or to assess performance; participant observation; pair and trio observation; feedback; pupil observation and personalising observation for your own school/department/subject.

A pocketful of tips, tools and techniques to help secondary school teachers manage their departments or curriculum areas effectively."--Publisher.

The new, 2nd edition of the Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge. It opens by describing the key account manager's role and then goes on to describe how to rise up the so-called customer perception ladder, moving from a simple commodity supplier to developing a solid, long-term business partnership with your key customers. The author next explains how to develop the 'key account development plan', how to increase your influence with the decision-maker in your key account (relationship management) and how to win new business. The final chapter runs through the essential steps of key account handling. There are short exercises throughout which, if carried out, will help to reinforce the key learning points.

This book is simply a compilation of facts, figures and formulae bearing on the everyday work of an irrigation engineer. It has its origins in the author's peronal notebooks from 33 years' work in India.