Guidebook To Excellence
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Author |
: Dennis Snow |
Publisher |
: John Wiley & Sons |
Total Pages |
: 261 |
Release |
: 2009-11-16 |
ISBN-10 |
: 9780470503805 |
ISBN-13 |
: 0470503807 |
Rating |
: 4/5 (05 Downloads) |
Synopsis Unleashing Excellence by : Dennis Snow
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author |
: Stephen C. Beeson |
Publisher |
: Fire Starter Publishing |
Total Pages |
: 236 |
Release |
: 2006 |
ISBN-10 |
: NWU:35558005752791 |
ISBN-13 |
: |
Rating |
: 4/5 (91 Downloads) |
Synopsis Practicing Excellence by : Stephen C. Beeson
So much of a medical organisation's success rides on the leadership, conduct, and performance of its physicians. How does a health care organisation engage its physicians to lead by example? And how does a physician, in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice, do what needs to be done to foster satisfaction and loyalty among patients? This book eloquently answers these questions. Beeson has created a brilliant guide to implementing physician leadership and behaviour that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
Author |
: Gary Harpst |
Publisher |
: BookPros, LLC |
Total Pages |
: 295 |
Release |
: 2007 |
ISBN-10 |
: 9781933538815 |
ISBN-13 |
: 1933538813 |
Rating |
: 4/5 (15 Downloads) |
Synopsis Six Disciplines for Excellence by : Gary Harpst
Six Disciplines Corporation is dedicated to helping small businesses achieve and sustain success. Six Disciplines for Excellence provides six fundamental business principles that are specifically designed to help small businesses move beyond momentary success to attain enduring excellence. This book is not for those who are looking for a quick fix. Six Disciplines for Excellence is a long-term fitness program, not a fad diet.In Six Disciplines for Excellence, you will find:. Information on creating a unique mission statement. Ways to deal with internal and external factors (such as equipment failure or an unfavorable stock market) that affect your business. Helpful charts, checklists, hints, tips, and graphs . Techniques to sustain the success you have worked hard to achieve
Author |
: Sanjiv Anand |
Publisher |
: John Wiley & Sons |
Total Pages |
: 185 |
Release |
: 2016-04-04 |
ISBN-10 |
: 9781119196488 |
ISBN-13 |
: 1119196485 |
Rating |
: 4/5 (88 Downloads) |
Synopsis Execution Excellence by : Sanjiv Anand
A hands-on guidebook for making your strategy work with effective Balanced Scorecard design, deployment, and maintenance Execution Excellence is the practitioner's guide to real-world implementation. Designed by a Balanced Scorecard (BSC) thought leader with 30 years of experience and over 300 global implementations under his belt across a range of industry sectors, this guide gives you a hands-on framework for putting the BSC methodology into action. Clear, concise, and easy to read, this book skips the theoretical exposition to get right to the point—how can companies use BSC to effectively deploy strategy and drive individual and enterprise performance? You'll find the answers here. The discussion outlines the ways in which firms commonly fail in implementing BSC. These failures can be traced back to common design and implementation flaws: making the process too complicated and focusing on the BSC process rather than the outcome. The discussion will also cover design optimization across a range of key industry sectors. You'll gain expert insight into avoiding these missteps and the practical tools and perspective you need to implement BSC correctly the first time. While the Balanced Scorecard framework is widely accepted and praised, about half of firms that implement it fail to realize the full benefits. The fault lies not with the framework, but with the design, and more importantly—execution. This book gives you the information and tools you need to adopt BSC successfully. Design a BSC that truly and simply reflects your strategy Customize the BSC to reflect your industry's uniqueness Define clear measurements and ownership that suit your strategy Develop a framework for efficient data collection and reporting Implement effective reviews to keep your business on track Use your Balanced Scorecard data to close performance gaps Developed in the early 1990s, the Balanced Scorecard framework has been recognized as one of the most seminal business ideas in the last 75 years. Thousands of companies around the world use BSC to create and maintain a performance-oriented enterprise, yet just as many try and fail. Execution Excellence shows you what you need to know and do to become a BSC success story.
Author |
: Terry L. Mathis |
Publisher |
: John Wiley & Sons |
Total Pages |
: 221 |
Release |
: 2013-01-10 |
ISBN-10 |
: 9781118530245 |
ISBN-13 |
: 1118530241 |
Rating |
: 4/5 (45 Downloads) |
Synopsis Steps to Safety Culture Excellence by : Terry L. Mathis
Provides a clear road map to instilling a culture of safety excellence in any organization Did you know that accidental injury is among the top ten leading causes of death in every age group? With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there. STEPS to Safety Culture Excellence is based on the authors' firsthand experience working with international organizations in every major industry that have successfully developed and implemented ongoing cultures of safety excellence. Whether your organization is a small regional firm or a large multinational corporation, you'll find that the STEPS process enables you to instill Safety Culture Excellence within your organization. STEPS (Strategic Targets for Excellent Performance in Safety) demystifies the process of developing Safety Culture Excellence by breaking it down into small logical, internally led tasks. You'll be guided through a sequence of STEPS that makes it possible to: Create a culture of excellence that is reinforced and empowered at every level Develop the capability within the culture to identify, prioritize, and solve safety problems and challenges Maintain and continuously improve the performance of your organization's safety culture Although this book is dedicated to safety, the tested and proven STEPS process can be used to promote excellence in any aspect of organizational performance. By optimizing the safety culture in your organization, you will give the people you work with the skills and knowledge to not only minimize the risk of an on-the-job accident, but also to lead safe, healthy lives outside of work.
Author |
: Tom Collins |
Publisher |
: |
Total Pages |
: 234 |
Release |
: 2014-01-16 |
ISBN-10 |
: 0985667346 |
ISBN-13 |
: 9780985667344 |
Rating |
: 4/5 (46 Downloads) |
Synopsis The Language of Excellence by : Tom Collins
This book is simple. It will help you start a conversation that can lead you and your team to greatness. It will give you the tools to empower others with the confidence to take the right action while they are on the front line?when they are confronted with a decision to make, a problem to solve, or an opportunity to pursue. You will be able to move the know-how for achieving excellence from the back of the brain to the front. You can make doing and saying the right things?making the right decisions and avoiding the wrong ones?a habit. It is the best gift one could give to a young professional. It can be invaluable to the entrepreneur starting a new business or seasoned executive frustrated by the difficulty of steering an unresponsive corporate ship.
Author |
: Gary Mack |
Publisher |
: McGraw Hill Professional |
Total Pages |
: 238 |
Release |
: 2002-06-24 |
ISBN-10 |
: 9780071504645 |
ISBN-13 |
: 0071504648 |
Rating |
: 4/5 (45 Downloads) |
Synopsis Mind Gym by : Gary Mack
Praise for Mind Gym "Believing in yourself is paramount to success for any athlete. Gary's lessons and David's writing provide examples of the importance of the mental game." --Ben Crenshaw, two-time Masters champion and former Ryder Cup captain "Mind Gym hits a home run. If you want to build mental muscle for the major leagues, read this book." --Ken Griffey Jr., Major League Baseball MVP "I read Mind Gym on my way to the Sydney Olympics and really got a lot out of it. Gary has important lessons to teach, and you'll find the exercises fun and beneficial." --Jason Kidd, NBA All-Star and Olympic gold-medal winner In Mind Gym, noted sports psychology consultant Gary Mack explains how your mind influences your performance on the field or on the court as much as your physical skill does, if not more so. Through forty accessible lessons and inspirational anecdotes from prominent athletes--many of whom he has worked with--you will learn the same techniques and exercises Mack uses to help elite athletes build mental "muscle." Mind Gym will give you the "head edge" over the competition.
Author |
: |
Publisher |
: |
Total Pages |
: |
Release |
: 1995 |
ISBN-10 |
: WISC:89123966830 |
ISBN-13 |
: |
Rating |
: 4/5 (30 Downloads) |
Synopsis Guidebook to Excellence by :
Author |
: Peter Bolstorff |
Publisher |
: AMACOM/American Management Association |
Total Pages |
: 305 |
Release |
: 2012 |
ISBN-10 |
: 9780814417713 |
ISBN-13 |
: 081441771X |
Rating |
: 4/5 (13 Downloads) |
Synopsis Supply Chain Excellence by : Peter Bolstorff
In this latest edition of Supply Chain Excellence, the authors provide tools for measuring financial gains linked to value chain optimisation. (Business Digest, March 2012). To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations-globally.
Author |
: Richard D. Sagor |
Publisher |
: Corwin Press |
Total Pages |
: 383 |
Release |
: 2016-10-15 |
ISBN-10 |
: 9781506380582 |
ISBN-13 |
: 1506380581 |
Rating |
: 4/5 (82 Downloads) |
Synopsis The Action Research Guidebook by : Richard D. Sagor
Think of yourself as an educational architect By tapping into the power of action research, you can improve overall student performance, eliminate achievement gaps, and enhance your own efficacy and morale. In the third edition of this bestselling guidebook, you’ll find: New insights on how to use reflective practice, qualitative and quantitative methods, and culturally responsive teaching to improve the success of all students A field-tested, four-stage action research process to lead you from brainstorming to breakthrough Illustrative examples, charts, handouts, worksheets, and sample action research reports to demystify and simplify the action research process