- Step-by-step instructions for using all Word 2000, World 2002, and Word 2003 features. - E-mail presentations, international formatting rules, and critical-thinking skills reflect changing technology and workplace needs - Misstroke Analysis and Prescriptive (MAP) software diagnoses the user's skills and provides personalized prescriptions for skill building - Real-world content connections, Career Tips, and Internet Tips enhance the learning environment

The ninth edition of this industry leader provides a highly flexible format on CD-ROM and 3.5" disks that will work with your current computer setup. New content reflecting changing technology and workplace needs is presented in four-color, side-spiral bound texts. Multiple software enhancements and a flexible Web-Based Instructor Management Web site support the program's strong content. The software, textbook, and manuals are integrated to provide students with a total learning experience. Instructors will appreciate the flexibility of using a program that can be successfully implemented in a variety of classroom environments.