This book provides rare insights into the nature of contemporary, technologically-facilitated government. Its multidisciplinary approach demonstrates that information technology is more than a tool for politicians and policy-makers. E-government has reconfigured public administration, policy, power and citizenship.

E-Government is a hot topic. The integration of Information and Communication Technologies into public service delivery worldwide offers a number of promising opportunities. This text refers in particular to the benefits derived from ubiquitous access to and delivery of government services to citizens, business partners and employees. This book analyses the fundamental technical and non-technical concepts that are essential for successful implementation of e-Government in diverse environments, especially in developing countries. This book is an indispensable resource for both e-Government practitioners and researchers in that it brings to the fore scholarly scrutiny, scientific debate, and best practice in e-Government. The author has a background in computer and information science and accentuates the multi-disciplinary nature of the issues surrounding e-Government.

While not specifically defined, Electronic Government has become a common term to describe all of the processes, administrative and democratic, that combine to constitute public sector operations. Electronic Government: Design, Applications and Management examines the changes faced by the public sector, as the use of IT significantly increases. This book, geared toward practitioners, professionals, decision makers and students strives to examine the challenges and opportunities involved in the implementation and use of IT into organizations.

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

The development of social technologies has brought about a new era of political planning and government interactions. In addition to reducing costs in city resource management, ICT and social media can be used in emergency situations as a mechanism for citizen engagement, to facilitate public administration communication, etc. In spite of all these advantages, the application of technologies by governments and the public sector has also fostered debate in terms of cyber security due to the vulnerabilities and risks that can befall different stakeholders. It is necessary to review the most recent research about the implementation of ICTs in the public sector with the aim of understanding both the strengths and the vulnerabilities that the management models can entail. Digital Government and Achieving E-Public Participation: Emerging Research and Opportunities is a collection of innovative research on the methods and applications of ICT implementation in the public sector that seeks to allow readers to understand how ICTs have forced public administrations to undertake reforms to both their workflow and their means of interacting with citizens. While highlighting topics including e-government, emergency communications, and urban planning, this book is ideally designed for government officials, public administrators, public managers, policy holders, policymakers, public consultants, professionals, academicians, students, and researchers seeking current research on the digital communication channels between elected officials and the citizens they represent.

Government information systems are big business (costing over 1 per cent of GDP a year). They are critical to all aspects of public policy and governmental operations. Governments spend billions on them - for instance, the UK alone commits €14 billion a year to public sector IT operations.Yet governments do not generally develop or run their own systems, instead relying on private sector computer services providers to run large, long-run contracts to provide IT. Some of the biggest companies in the world (IBM, EDS, Lockheed Martin, etc) have made this a core market. The book shows how governments in some countries (the USA, Canada and Netherlands) have maintained much more effective policies than others (in the UK, Japan and Australia). It shows how public managers need toretain and develop their own IT expertise and to carefully maintain well-contested markets if they are to deliver value for money in their dealings with the very powerful global IT industry.This book describes how a critical aspect of the modern state is managed, or in some cases mismanaged. It will be vital reading for public managers, IT professionals, and business executives alike, as well as for students of modern government, business, and information studies.

Global change and advancing technology have transformed the government sector with the use of information and communication technology to improve service delivery. The use of such technologies in electronic and mobile government services raises issues relating to security, privacy, and data protection. Security Frameworks in Contemporary Electronic Government is a pivotal reference source that provides vital research on the application of special security requirements in electronic government transactions. While highlighting topics such as digital environments, public service delivery, and cybercrime, this publication explores the difficulties and challenges faced in implementing e-government technologies, as well as the different aspects of security in e-government. This book is ideally designed for policymakers, software developers, IT specialists, government officials, academicians, researchers, and students seeking current research on secure environments in electronic and mobile government.

Advances In Digital Government presents a collection of in-depth articles that addresses a representative cross-section of the matrix of issues involved in implementing digital government systems. These articles constitute a survey of both the technical and policy dimensions related to the design, planning and deployment of digital government systems. The research and development projects within the technical dimension represent a wide range of governmental functions, including the provisioning of health and human services, management of energy information, multi-agency integration, and criminal justice applications. The technical issues dealt with in these projects include database and ontology integration, distributed architectures, scalability, and security and privacy. The human factors research emphasizes compliance with access standards for the disabled and the policy articles contain both conceptual models for developing digital government systems as well as real management experiences and results in deploying them. Advances In Digital Government presents digital government issues from the perspectives of different communities and societies. This geographic and social diversity illuminates a unique array of policy and social perspectives, exposing practitioners to new and useful ways of thinking about digital government.

In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.

This book constitutes the refereed proceedings of the 10th International Conference, EGOV 2011, held in Delft, The Netherlands, in August/September 2011. The 38 revised full papers presented were carefully reviewed and selected from 84 submissions. The papers are organized in topical sections on foundations, acceptance and diffusion, governance, openess and institutions, architecture, security and interoperability, transformation, values and change.