Presents 27 real-life case studies of successful benchmarking investigations from around the world. Using examples from the manufacturing, service, nonprofit, government and education sectors, this book demonstrates that learning from others, is one of the most efficient ways to improve performance.

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

Global Competitiveness is a combination of concepts, case studies and practical ways on how to achieve and enhance competitiveness in any organisation. Achieving and enhancing competitiveness will lead companies to achieve high level of excellence. The book attempts to answer the 'What, who, when, and how' of Excellence, i.e. 'what' is excellence, 'who' are considered as excellent companies, 'when' a company is prepared to use tools/ frameworks and models to achieve excellence, 'how' strategic competitiveness can be enhanced using one of the most widely used tools, viz., Benchmarking. Business cases from across the globe of different industries have been used to demonstrate how companies have achieved competitiveness and thus enhanced their long-term competitive advantage to become excellent companies. The book has three parts, viz., concepts, business cases and tool for competitiveness. Competitiveness has been widely used in companies, but the understanding of the concept is not consistent across industry and academia. For instance, there are many models and frameworks across the globe, which generally companies use for evaluating and enhancing their competitiveness. Companies often tend to get drifted into the ocean of various models and frameworks and on one fine day adopt a model or framework, only to repent after few quarters or years, as the case may be. It follows what is called 'operation successful, but patient died' syndrome. Although all are good, the judgment of applying 'which' model/ framework and 'when' is very critical. This book throws light on how to choose and not choose various models and frameworks, which generally depends on the company's maturity level, context, and most importantly inherent culture of the company. This book has been designed in a way that it will help a reader to first understand the concept of competitiveness, get an idea of what companies have been doing across the globe to become competitive and then how it can use tools such as benchmarking and other models/ frameworks to build and enhance their own competitiveness. It has been written in a very simple language so that it can be easily read and applied as also can serve as a direction for prompting future thought processes in companies in their journey towards excellence.

Benchmarking is potentially the most powerful weapon in the corporate armory. Itμs the technique that enabled Cummins Engine Company to slash delivery time from eight months to eight weeks, Lucas to reduce the number of shop floor grades at one of its sites from seventeen to four, and British Rail to cut cleaning time for a 660-seat train to just eight minutes. Through a series of case histories and references, this book shares the experience and knowledge acquired by benchmarking companies across a wide range of industries. Above all, it provides a detailed step-by-step guide to the entire process, including a complete set of planning worksheets.

Develops a specific benchmarking methodology relevant to international tourism destinations. This book evaluates different approaches to benchmarking, and their application within tourism destinations. The book considers organization benchmarking - performance evaluation of a particular organization and its departments - and destination benchmarking, which involves all elements such as transport services, airport services, accommodation, leisure and sport, hospitality and local attitudes.

The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors "This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies." -W. David Patton, director, Center for Public Policy and Administration, University of Utah

This book introduces readers to benchmarking techniques in the stochastic environment, primarily stochastic data envelopment analysis (DEA), and provides stochastic models in DEA for the possibility of variations in inputs and outputs. It focuses on the application of theories and interpretations of the mathematical programs, which are combined with economic and organizational thinking. The book’s main purpose is to shed light on the advantages of the different methods in deterministic and stochastic environments and thoroughly prepare readers to properly use these methods in various cases. Simple examples, along with graphical illustrations and real-world applications in industry, are provided for a better understanding. The models introduced here can be easily used in both theoretical and real-world evaluations. This book is intended for graduate and PhD students, advanced consultants, and practitioners with an interest in quantitative performance evaluation.

This manual is intended to provide clear operational guidance on the benchmarking of regulatory systems for medical products and the development of institutional development plans (IDPs) to address areas for improvement. The manual is integral to the World Health Organization’s structured and evidence-based approach to regulatory systems strengthening (RSS), mandated by World Health Assembly resolution WHA 67.20. The manual serves to ensure a proper understanding of the Global Benchmarking Tool (GBT); the processes and principles that govern its use; the expectations of individuals and institutions involved; and the information management systems that underpin the collection, analysis and management of data and the generation of knowledge.

"Interest in e-government, both in industry and in academies, has grown rapidly over the past decade. This book provides helpful examples from practitioners and managers involving real-life applications; academics and researchers contribute theoretical insights"--Provided by publisher.