Succinctly but completely describing 50 of the most important management innovations in the past 150 years, Mol and Birkinshaw educate us on where and how managerial innovations arise. An amazing overview of the management practice landscape, Giant Steps in Management provides invaluable insights for organizations seeking better performance. Jeffrey Pfeffer, Professor, Graduate School of Business, Stanford University 'Never has it been more important for managers to innovate the way they manage. As this book so powerfully shows - management innovation - advances in how we manage - is a secret weapon in the search for competitive advantage. With a fantastic compendium of the 50 most crucial management innovations - this book will surprise, inform and inspire any manager who believes that they need to innovate the way they manage. Lynda Gratton, Professor of Management Practice, London Business School Author of Hot Spots; why some teams, workplaces and organisations buzz with energy - and other's don't. "This book might be called 'Everything you wanted to know about management, but were afraid to ask'. It's an invaluable quick guide to the entire arsenal of techniques and models, and I recommend it to anyone who takes the job of management seriously. It is typcial of the authors work, in that it is clear, crisp, and useful." Tim Brooks, Managing Director, Guardian News & Media Limited INNOVATION IS AT THE HEART OF GREAT MANAGEMENT How do you manage? What skills, ideas, tools and techniques do you use? Have you always used them? Think about it: how we manage organisations - and ourselves - is in a constant state of evolution. Nothing about the way you work today is forever. Managers are always trying new things, different approaches. There are management innovations underway all the time in large organisations. Many fail. Some work. A few make history. The most valuable ones are picked up and absorbed across entire industries and countries. These are the ones this book will tell you about. Giant Steps in Managementpresents a thought provoking selection of the 50 most important management innovations of the last 150 years and describes the impact they have on management today. Some of the innovations will be familiar to you; others will be new, different, surprising. Together, they form a fascinating compendium of the ideas, techniques and practices that have rocked the world of management. If you want to be on the right side of innovation, keep this book to hand.

A revolution is taking place in the way companies organize and manage the 'front-end' of their organization, where it meets its customers. Traditional concepts of sales management, account management, and customer service are being overtaken by initiatives like customer business development, the strategic sales organization, and strategic customer management. This book aims to provide insights into how this revolution is unfolding and to provide a framework for executives and management students to address the issues involved. The book focuses on the transformation of the traditional sales organization into a strategic force leading the strategic customer management process in companies. Traditionally, the area of sales management has mainly been treated as a tactical, operational topic in the conventional marketing literature - simply part of the communications mix within the planned marketing programme. However, the emergence of major customers as dominant buyers in many sectors as a result of pressures towards consolidation and enhanced scale of operations, is changing the way in which sales issues are addressed in supplier organizations. The growth of new forms of buyer-seller relationship based on collaboration and partnering has encouraged organizations to reconsider the sales and account management operation as an important source of competitive differentiation in commoditized markets. Increasingly, sales is being perceived as a central part of business strategy and attention given to the challenges in better aligning sales processes with strategy. This has many implications for the design of the sales organization and its management strategy, which go far beyond the confines of conventional marketing views.

An employee's-eye view of what makes a great boss—and how you can become one Whereas most books on managing people approach the subject from the perspective of a manager of an idealised organisation, Becoming a Better Boss takes a real-world approach, looking at the topic from the perspective of an employee in a real-world organisation—dysfunctions, warts, and all. Focusing on the choices individual employees make every day in getting work done, this book reinvents the practice of management one employee at a time. Author Julian Birkinshaw stresses the importance of taking management seriously, reveals where management practice often goes wrong, and dives deeply into the worldview of employees. He then explores the common personal biases and frailties of managers and discusses the vital importance of experimentation to overcome the limitations and idiosyncrasies of a particular organisation. Throughout, he supports his assertions with case studies from a wide and varying range of management experiments and situations at real companies. Written by a leading authority on strategy, management, and innovation who is also the author of eleven books, including Reinventing Management Introduces a new approach to management focused on real employees and actual situations Includes case studies from real organisations Between the stress of deadlines and the demands of today's business environment, it's easy for managers to lose sight of the importance of people management. Becoming a Better Boss not only shows managers how to lead effectively, but why doing so is vitally important to every organisation's success.

Of all the sciences and social sciences, management is the one that most deliberately turns its back on the past. Yet management as we know it today did not spring into life fully formed. Management has more than just a present; it also has a past, and a future, and all three are inextricably linked. This book charts the evolution of management as an intellectual discipline, from ancient times to the present day. Contemporary management challenges, including sustainability, technology and data, and legitimacy are analysed through an historical lens and with the benefit of new case studies. The author helps readers understand how the evolution of management ideas has interacted with changes in society. By framing management's history as one of challenge and response, this new edition is the perfect accompaniment for students and scholars seeking meaningful study in the business school and beyond. Essential reading as a core textbook in management history, the book is also valuable supplementary reading across the humanities and social sciences.

It is now widely accepted that the world is likely to face a major water crisis unless the present management practices are improved very significantly. Promoted extensively by donors and international institutions over the past 15 years, integrated water resources management (IWRM) has been assumed explicitly to be "the" solution for managing the limited water resources of the world. Hundreds of millions of dollars have now been spent in promoting IWRM in developing countries. However, no serious and objective analysis has ever been undertaken as to whether IWRM has made water management more efficient and equitable in any region of the world than otherwise may have been the case. This pioneering analysis indicates that IWRM has not only been unsuccessful in Latin America, but also is highly unlikely to succeed in the future. The reasons and constraints for this failure are outlined. This book previously appeared as a special issue of the International Journal of Water Resources Development.

The Art and Practice of Court Administration explores the context in which court administration is practiced and identifiesthe qualities and skills court administrators need. Divided into two major parts, part one covers the history of the field and how courts are organized, environmental conditions in which court administration is practiced, special impact on courts of the elected clerk of court, prosecutor, and the sheriff, the judge’s administrative roles, as well as how a judge’s judicial and administrative roles work with management. The second part reviews a new approach for setting and adjusting priorities among the multiple functions courts perform—the Hierarchy of Court Administration. It defines priorities, analyzes court roles that establish mission critical functions, and sets an agenda for advancing courts throughout this century. Thorough and complete, The Art and Practice of Court Administration details how courts operate, the court administrator’s position and responsibilities, and approachestoissues and problems.