A practical, put-it-to-work-now guide for understanding, building and fostering a Fiercely Loyal community of clients, customers and raving fans. Building and sustaining a fiercely loyal community of clients, customers and raving fans is critical for success in today's turbulent marketplace. Organizations, both corporate and non-profit, that are thriving have discovered a secret - the underlying DNA shared by all wildly successful communities. Fierce Loyalty unlocks this secret DNA and lays out a clear model that any organization of any size can follow. Business strategist Sarah Robinson helps you break down the process and gives you clear, specific steps for creating and maintaining a fiercely loyal, wildly successful community and put it squarely in the center of your business plan. Drawing on her own extensive experience as well as her research into the inner working of some of the most successful communities around, Sarah de-mystifies the process and gives you exactly what you need to make Fierce Loyal happen in your organization.

Everything you've been told about leadership over the past thirty years no longer applies. The world has changed, and so has everything we know about becoming and remaining an effective leader particularly when it comes to keeping your top talent! The effective leaders of tomorrow will do one thing--Keep Top Millennial Talent. Finding and keeping extraordinary talent will be what determines which organizations thrive and which ones fade off into oblivion in the immediate future. Don't believe it? Then consider that the average company spends 1.5 to 2 times the annual salary of an employee in training and development. Meanwhile, the average millennial employee is only looking at a tenure of two and a half years... at the outside. That employee will walk away before your investment ever pays off! What's worse--the employee you have invested in will take the skills and training that you paid for, and leverage them into a better position with your competitor. In this book Dov Baron lays out the strategies for not only keeping your top talent, but have them become Fiercely Loyal. It could likely be the most important thing to happen to leadership and human resources in a hundred years...read it and use it! Early Praise for: Dov Baron's Fiercely Loyal "Dov Baron's book Fiercely Loyal is edgy, thought-provoking relevant and a must-read! It is essential for anyone who wants to turn their company into a force to be reckoned with!" Larry Winget, The Pitbull of Personal Development(c) and six-time NYT/WSJ bestselling author of Grow A Pair "If you do one thing this year read this book. Employees are a business leader's biggest asset and biggest liability. Dov Baron shows us how to get the most out of our team." Jeffrey Hayzlett, Primetime TV Show Host, Bestselling Author & Sometime Cowboy "Does the thought of your top performers leaving suddenly make you break out into a cold sweat? Chances are, they're already halfway out the door. Change that. Transform your company into the one to whom employees are wholeheartedly dedicated and loyal. Dov Baron's readable, illuminating guide will get you there." Marshall Goldsmith, New York Times and global bestselling author of What Got You Here Won't Get You There. Thinkers 50 Top Ten Global Business Thinker and top ranked executive coach. "Dov Baron's new book Fiercely Loyal is a wake up call for leaders who are challenged by how to attract and hold on to talented people. Dov addresses issues that are talked about far too infrequently, but that are in fact the absolute keys to creating loyalty in employees today. Dov's Full Monty straight talk will shake you up, motivate you to change, and give you concrete ways to make loyalty a cornerstone of your organization." Keith Krach; CEO and President DocuSign "Dov Baron's Fiercely Loyal is full of practical tips for CEOs who want to retain their talent pool of the future Millennials. This book is a must read for all CEOs and HR professionals!" Nancy MacKay PhD, CEO. MacKay CEO Forums

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.

Imagine having the financial security to pursue your dreams. Imagine not having to live paycheck to paycheck. Imagine living a life with no limitations. What’s stopping you from turning this dream into a reality? The answer for many of us, is fear. The fear of the first step often paralyzes us from taking any at all. The fear of making a mistake is among our greatest. Mission35 shares the story of Brian Hogben, a mortgage broker in Hamilton, Ontario, whose path to success was not without its fair share of mistakes. It was through trial and many errors, Brian learned the lessons that only these mistakes could teach. He insists he would not be the successful business owner he is today without these experiences. Perhaps you’ve experienced your fair share as well – you’ve taken the first step in pursuit of your passion and been shut out or shot down. Brian encourages you to persevere through these challenges. He believes the right decisions today can lead to your financial security tomorrow, and he wants to show you how. Make this book the first step in your journey and the springboard to launch your own dreams – the world is waiting!

If you've ever woken up thinking 'What was that about?' This fascinating dream dictionary with over 12,000 definitions will explain everything and help you become your own dream expert. Written by highly respected Dream Psychologist Ian Wallace, this comprehensive guide will help you interpret the imagery you see in your dreams and analyse the hidden meaning and messages within them. By exploring your dreams in this way, you'll reach a deeper understanding of what you really want in life - and work out how to achieve it. Whether you dream about flying above canyons, your teeth dropping out, missing the bus or standing naked in a crowded room, Ian will help you understand what your unconscious is trying to tell you and how you can use your dreams to help you live a rich and fulfilled life. After all, dream is just a dream until you put it into action ...

Enjoy this urban fantasy series by USA Today bestselling author Nicole Zoltack about vampires who reject their mates! A rival vampire coven. A coven leader who has lost too much. Another coven leader desperate for more. Vampiric enemies-to-lovers. Rejected mates. Their twisted battle against their bond will create havoc and mayhem the likes of which New Orleans has never seen before. KEYWORDS: mayhem of magic, witches, urban fantasy, supernatural suspense, fairytale fantasy, fantasy romance, romantic fantasy, slow burn romance, supernatural powers, magic, come into powers, dark fantasy romance, clean fantasy, vampire, werewolf, academy, young adult paranormal romance, young adult academy, paranormal romance, dark paranormal romance, war, Free Royal, Raven Kennedy, Kelly St. Clare, Caroline Peckham, Susanne Valenti, C.N Crawford, Elise Kova, Robin D. Mahle, Elle Madison, D.K. Holmberg, Cordelia Castel, Kay L Moody, Alisha Klaphe

Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.

The Second Edition of Leading Organizations offers an expanded focus on the fluid roles of leaders and participants (followers) and their mutual responsibility for organizational leadership. Like the first edition, this text contains chapters on implementing the organization's mission, structure, culture and strategy written by leading scholars in the fieild. New features include: - Strategic leadership - Virtual leadership - Leadership, organizational change, and conflict - Building a culture of leadership

THE FIRST POPULAR HISTORY OF THE MAKING OF THE MASON-DIXON LINE The Mason-Dixon line-surely the most famous surveyors' line ever drawn-represents one of the greatest and most difficult scientific achievements of its time. But behind this significant triumph is a thrilling story, one that has thus far eluded both historians and surveyors. In this engrossing narrative, professional surveyor Edwin Danson takes us on a fascinating journey with Charles Mason and Jeremiah Dixon, two gifted and exuberant English surveyors, through the fields and forests of eighteenth-century America. Vividly describing life in the backwoods and the hardships and dangers of frontier surveying, Drawing the Line discloses for the first time in 250 years many hitherto unknown surveying methods, revealing how Mason and Dixon succeeded where the best American surveyors of the period failed. In accessible, ordinary language, Danson masterfully throws the first clear light on the surveying of the Mason-Dixon line. Set in the social and historical context of pre-Revolutionary America, this book is a spellbinding account of one of the great and historic achievements of its time. Advance Praise for Drawing the Line "Drawing the Line combines a fast-moving story, a human drama, and a clear account of surveying in the era of George Washington. An intriguing interaction of politics and science."-CHARLES ROYSTER, Boyd Professor of History, Louisiana State University, and Winner of the Bancroft Prize in History

People are at the core of every organisation. Financial health, performance, business results, customer service, and brand reputation are in their hands. Disengaged people who leave cost millions each year in lost knowledge, lower productivity and re-hiring costs. Fierce Loyalty(R) shows leaders how to build highly engaged and fiercely loyal teams.