For courses in End-User Information Systems, Help Desk Management, or Business Process Redesign courses in undergraduate and graduate schools. A balanced presentation of technological and managerial issues emphasizing the improvement of individual and workgroup performance through information technology. Featuring an end-user approach to systems analysis, this text clearly addresses the links between information systems technology, people, and organizational goals. It provides a comprehensive, thoroughly up-to-date treatment of IS design, analysis, and implementation, with a practical focus on shaping information systems to enhance employee performance and carry out "real-world" business strategies. It includes a strong emphasis on workgroup (collaborative) technologies, knowledge management, and change leadership. The text is technically thorough, yet clear enough to be followed by non-specialists. One of its main strengths is the authors' use of an original project management method. This unique methodology makes the text easier to follow, and at the same time equips students with a useful model for managing projects in the workplace. Along with its emphasis on employee performance and business effectiveness, this text offers superior coverage in several key areas including knowledge management and end-user training. This text establishes a much-needed methodological link between systems analysis and work process redesign. It also distinguishes effectively between designing transaction processing systems and designing for end-user computing.

Examines practical research and case studies on such benchmark topics as biometric and security technology, protection of digital assets and information, multilevel computer self-efficacy, and end-user Web development. Provides research into the advancement, productivity, and performance of the end user computing domain.

"This book explores the implementation of organizational and end user computing initiatives and provides foundational research to further the understanding of this discipline and its related fields"--Provided by publisher.

Work practices and organizational processes vary widely and evolve constantly. The technological infrastructure has to follow, allowing or even supporting these changes. Traditional approaches to software engineering reach their limits whenever the full spectrum of user requirements cannot be anticipated or the frequency of changes makes software reengineering cycles too clumsy to address all the needs of a specific field of application. Moreover, the increasing importance of ‘infrastructural’ aspects, particularly the mutual dependencies between technologies, usages, and domain competencies, calls for a differentiation of roles beyond the classical user–designer dichotomy. End user development (EUD) addresses these issues by offering lightweight, use-time support which allows users to configure, adapt, and evolve their software by themselves. EUD is understood as a set of methods, techniques, and tools that allow users of software systems who are acting as non-professional software developers to 1 create, modify, or extend a software artifact. While programming activities by non-professional actors are an essential focus, EUD also investigates related activities such as collective understanding and sense-making of use problems and solutions, the interaction among end users with regard to the introduction and diffusion of new configurations, or delegation patterns that may also partly involve professional designers.

This book includes empirical and theoretical research concerned with all aspects of end user computing including development, utilization, and management and covering Web-based end user computing tools and technologies, end user computing software and trends, and end user characteristics and learning.

Why do enterprise systems have complicated search pages, when Google has a single search box that works better? Why struggle with an expense reimbursement system that is not as easy as home accounting software? Although this seems like comparing apples to oranges, as information and communication technologies increasingly reach into every industry

"Information Systems for Business and Beyond introduces the concept of information systems, their use in business, and the larger impact they are having on our world."--BC Campus website.

Advanced Topics in End User Computing features the latest research findings dealing with end user computing concepts, issues, and trends. Empirical and theoretical research concerned with all aspects of end user computing including development, utilization, and management are included. Volume three is specifically interested in those studies that show a significant contribution by relating end user computing to end user satisfaction, end user productivity, and strategic and competitive advantage. *Note: This book is part of a new series entitled ?Advanced Topics in End User Computing?. This book is Volume Three within this series (Vol. III, 2004).

This collection highlights why IRM is an approach to the overall utilization and management of information resources as a mainstream organizational re-source. This book helps you stay up-to-date on the changes within information technology management. Practitioners and academicians at the forefront of this fast-paced field address timely and important issues in information resources technology management. The authors focus on the increasingly important role of IT in providing a competitive advantage in today's changing environment.