Only 7 percent of communication is verbal and 38 percent is vocal (pitch, speed, volume, tone of voice). The largest chunk then, 55 percent, is visual (body language, eye contact). People form 90 percent of their opinion about you within the first 90 seconds of meeting you. Understanding body language is a skill that can enhance your life. This understanding can be a plus in the workplace. You can know what an employee or co-worker thinks and feels by examining their subconscious body language. And, like the world's best communicators, you can have strong body language that reflects confidence, competence, and charisma. This groundbreaking new book will make you an expert on body language. You will have the ability to read people s minds. Would you like to know if a co-worker is interested or attracted to you, when an employee or co-worker is lying or telling the truth, how to make instant friends, and persuade and influence others? This book contains proven techniques that will make people, including employers and co-workers, like you and trust you. You can use your body language to your advantage by transmitting only the messages you want people to receive. This specialized book will demonstrate step by step how to use body language to your benefit in the workplace and in everyday situations. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company presidentâe(tm)s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

According to the Occupational Safety and Health Administration (OSHA), more than two million workers in the United States alone are victims of workplace violence each year, leading to millions of dollars lost in employee productivity. Many people believe that bullying occurs only among school-age children and fail to acknowledge the presence and devastating effects of bullying in the workplace. It is time that this destructive issue be addressed and resolved; however, you may be asking yourself how to accomplish such a task. The Complete Guide to Understanding, Controlling, and Stopping Bullies & Bullying at Work will provide you with valuable information on the topic, as well as unique solutions to the problem. In this new book, you will learn how to identify the problem of workplace bullying, how to define the workplace bully, how to identify characteristics of a targeted employee, how to identify pathological characteristic of workplace bullies, how to bust bullying, and how to bully-proof your employees. This book also discusses the indicators of a toxic workplace, the causes of workplace bullying, reasons why workplace bullying is perpetuated and unchallenged by other employees, the connection between bullying and lethal workplace violence, and the legal aspects of bullying. Furthermore, you will learn about mob bullying, the effects of bullying on the target, and the effects of bullying on the organization. The author also covers such special topics as workplace bullying in federal, state, and local organizations; the United States armed forces; Fortune 500 companies; and medical organizations, as well as reverse bullying by employees who inappropriately assert harassment and bullying by their superiors even though they have been fairly disciplined for sub-standard job performance. This book goes one step further and provides solutions to end workplace violence, anti-bullying pledges, and examples of zero-tolerance bullying policies. If you are a manager, a supervisor, or even just an employee and you suspect bullying is occurring, you need to read this book. Whether bullying is already happening or you want to be sure it never does, The Complete Guide to Understanding, Controlling, and Stopping Bullies & Bullying at Work will provide you with everything you need to know to create a better working environment. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

An instant Wall Street Journal Bestseller The definitive guide to communicating and connecting in a hybrid world. Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible -- or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges—from large conferences and video meetings to daily emails, texts, IMs, and conference calls—and offers insights and solutions to build trust and clarity to anyone in our ever changing world.

HOW DO YOU MAKE IT IN BUSINESS? STOP LISTENING AND START WATCHING Your Body at Work is a guide to seeing past the words that fill the hallways, conference rooms, and e-mails of your workplace, and to deciphering the hidden meanings that lie behind them. Through real-life examples from the world of business, and with background from the science of communication, you'll learn to sight-read colleagues and use your own body language to your best advantage. You'll find out: • How a co-worker's hands, much more than her words, tell you how she felt about your presentation • Why gestures at a meeting are more memorable than words • When a shrug of the shoulders can mean the difference between "job well done" and "job could be better" • How to train a nosy boss to back off—without uttering a single word • What your shoes and your hair may be saying about your commitment to the job • Why you'll find more smiley-face stickers in cubicles than in corner offices David Givens has been a consultant to some of the biggest companies in the United States. With his expertise, he'll help you look past the words so you can really read your workplace.

Book CD-ROM. There are nearly 12 million children under the age of five in child care each week in the United States. The trend is to move away from large operations and turn to the small services. This increase in small day care operations creates a huge opportunity for someone who loves children and wants to create a business dedicated to their care. A child care service makes a ideal part -time or home-based business with low start-up costs. You need an office but no costly specialist equipment. All that is needed to get started is an approved facility and a desire to succeed. This book with CD-ROM contains all the relevant forms as well business plan to adapt to your own use.

Lenders and prospective home buyers alike have turned their attention to financial news, carefully watching the market since the 2007 housing and credit crisis. Recently, mortgage rates continued to drop to historic lows, changing on a daily basis. With their fluctuating rates and the current economic climate, mortgages are as complicated as ever. Anyone interested in acquiring a mortgage, refinancing a current mortgage, or starting a business career in lending has probably heard financial professionals use unfamiliar terms. But, with a little help from this comprehensive dictionary, you can easily converse with professionals and understand industry jargon. The Complete Dictionary of Mortgage & Lending Terms Explained Simply explains all the important financial terms you will encounter as you navigate the mortgage market. With easy-to-understand definitions, this dictionary covers everything from accrued interest to wraparound mortgages. It covers types of mortgages, parts of loan agreements, types of insurance, and even home-inspection terms. This resource uses simple language to describe the many concepts it covers, ensuring that even those without any financial or real estate experience will understand the definitions. With more than 1,800 terms, this dictionary allows you to understand almost every term you come across during your encounter with the lending process, whether you are researching the difference between trusts and liens or examining a prospective home s features. In addition to outlining terms associated with lending, it also includes information about important legislative acts and federal agencies that affect financing. The handy A-to-Z organization allows you to quickly find any information you need, even during nerve-wracking negotiations. The definitions also include any abbreviated forms of the terms, so you will be able to tell your ARMs (adjustable-rate mortgages) from your REITs (real estate investment trusts). This guide defines the players, the problems, the process, and the procedures. Whether you are looking to buy a home, trying to refinance, taking a finance class, or simply curious about the mortgage and lending industry, this dictionary is an indispensable guide to the many terms, tools, and agreements you will encounter at every step of the complex lending process. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

This handy guide is designed to assist insurance agents and consumers by explaining these complicated and confusing terms in jargon-free language. More than 2,000 complicated terms are defined in easy to understand language. No category - health, life, automobile, homeowners, renter's, or workers compensation - is overlooked. The terms are listed in alphabetical order so you can easily find what you need to know and begin to feel more confident when dealing with all matters of insurance. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

The urge to say yes, to please everyone around you can be overwhelming. It is not just a matter of being a "nice person." It can be rooted in your desire to maintain your self-image, the product of chronically low self esteem. It may even be the result of situations in which you feel you will gain from constantly saying yes. But the truth in life is that knowing when to say "No" when you usually say "Yes" is one of the most fundamentally important things you can do for yourself and for your relationships. Forcing others to respect you regardless of your positions and to establish a clear and comfortable persona for yourself rely on this ability. This book walks everyone who has ever felt uncomfortable denying something to others through the process of recognizing how you truly feel and tapping into your inner self so that you can relay to others how you truly feel, saying no when necessary and yes only when you truly agree or are willing to do something. You will learn everything you need to know to recognize what it is about your personality that creates a need to say yes. From understanding what it is you want to get out of other people to accepting that you do not need their validation, you will learn how to separate your insecurities from what you really think so that you can start telling people how you truly feel. Learn how to set priorities and therefore know when it is okay to say yes. By understanding the proper time to say yes, you will quickly learn how to tell the times when it is not okay and you must say no. In various interviews with parents, educators, psychologists, and every day citizens, this book provides a complete world view that helps any individual understand what it is about their personality that causes them to consistently say yes when they should not. You will ultimately learn what it means to give in and what the psychological results are of making these decisions repeatedly. For anyone who has ever found themselves unhappy due to constant willingness to sacrifice their own happiness, this book is for you. Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president's garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice. Every book has resources, contact information, and web sites of the products or companies discussed.

Available for the first time in the United States, this international bestseller reveals the secrets of nonverbal communication to give you confidence and control in any face-to-face encounter—from making a great first impression and acing a job interview to finding the right partner. It is a scientific fact that people’s gestures give away their true intentions. Yet most of us don’t know how to read body language– and don’t realize how our own physical movements speak to others. Now the world’s foremost experts on the subject share their techniques for reading body language signals to achieve success in every area of life. Drawing upon more than thirty years in the field, as well as cutting-edge research from evolutionary biology, psychology, and medical technologies that demonstrate what happens in the brain, the authors examine each component of body language and give you the basic vocabulary to read attitudes and emotions through behavior. Discover: • How palms and handshakes are used to gain control • The most common gestures of liars • How the legs reveal what the mind wants to do • The most common male and female courtship gestures and signals • The secret signals of cigarettes, glasses, and makeup • The magic of smiles–including smiling advice for women • How to use nonverbal cues and signals to communicate more effectively and get the reactions you want Filled with fascinating insights, humorous observations, and simple strategies that you can apply to any situation, this intriguing book will enrich your communication with and understanding of others–as well as yourself.