ABOUT THE BOOK The book draws on the diagnostic study of E-Governance projects in India, carried out with an objective to capture the inter-dependence of technology (IT), people (functionaries), processes and systems. The study employed a combination of participatory and management tools and techniques. Through in-depth analysis and academic rigour, the book covers the following vital aspects of E-Governance: ? Business Process Reengineering (BPR) and change management, ? Strategy formulation, and ? Citizen-centric E-Governance system design. The book emphasises that the success of E-Governance initiatives hinges on institutional changes and not only on introduction of IT, and it requires a coherent integration of IT, people and the processes. The National e-Governance Plan (NeGP) in India has provided a big platform for scaling up initiatives under E-Governance across the country. It offers big opportunity for the Government to transform its functioning. Though there have been a number of successful pilot projects under E-Governance in the country, a complete roll out will require successful handling of complex issues of system design ? process reengineering, work culture management, capabilities, organisational development, citizens? aspirations and so on. The book provides invaluable insights about E-Governance system design and management, and will contribute significantly for operationalising NeGP.

From Government to E-Governance: Public Administration in the Digital Age will aim to provide relevant theoretical frameworks, past experiences, and the latest empirical research findings in the area of public administration systems that existed in earlier civilizations, as well as e-governance-introduced modern times. The target audience of this book will be composed of academics, students, civil servants, researchers, and policy advisors teaching and studying public administration and public policy, thinking to bring administrative reforms and working in government.

Drawing lessons from the eFez Project in Morocco, this volume offers practical supporting material to decision makers in developing countries on information and communication technologies for development (ICT4D), specifically e-government implementation. The book documents the eFez Project experience in all of its aspects, presenting the project’s findings and the practical methods developed by the authors (a roadmap, impact assessment framework, design issues, lessons learned and best practices) in their systematic quest to turn eFez’s indigenous experimentations and findings into a formal framework for academics, practitioners and decision makers. The volume also reviews, analyzes and synthesizes the findings of other projects to offer a comparative study of the eFez framework and a number of other e-government frameworks from the growing literature.

E-Government and Information Technology Management is an essential textbook for graduate and undergraduate programs across the world that are taking steps to incorporate courses on e-government/IT as they prepare their students to join the public sector workforce. The book also serves as a comprehensive guide for the growing body of researchers and practitioners in e-government. The text is comprised of 12 chapters from e-government experts, all written in a clear writing style that balances theory and practice. Each chapter provides background information, critical resources, and emerging trends. Along with questions for class discussion, each chapter includes cases to demonstrate the importance of these areas to practitioners, researchers, and students of technology management and public affairs administration.

Over the past decade, there has been continual development and renewal of strategies and practices surrounding e-governance. Governments around the world have embraced new information and communication technologies to increase the efficiency of internal processes, deliver better and more integrated services to citizens and businesses, invite citizen and stakeholder participation in planning decisions, improve communication, and sometimes even enhance democratic processes. Global Strategy and Practice of E-Governance: Examples from Around the World provides readers with an overview of relevant strategy and policy-level theoretical frameworks and examples, as well as up-to-date implementations from around the world. This book offers valuable insights into best practices, as well as some of the issues and challenges surrounding the governance of and with information and communication technologies in a globalized, knowledge-based world.

E-Governance is regarded as one of the most important subjects in the information society. Global e-governance for both public and private sectors is becoming extremely significant in an innovative and seamless world community. Waseda University Institute of e-Government, founded in 2001, is a pioneer for capacity-building on CIO training and human resource development as well as international ranking on e-government activities. It has also played an important role of regional ICT cooperation in the APEC region as APEC e-Government Research Center. This publication is divided into five parts: Information/Ubiquitous Society offers understanding of what information society or ubiquitous society is all about. E-Government deals with different countries/areas in the world focusing on all of their visions, strategies and priority areas as well as on the key challenges and lessons of e-Government. The selection covered (Japan, China, Thailand, USA, Brazil, Indonesia, Russia and Taiwan) gives a fair reflection of different e-Government scenarios. The third subject is e-Municipality and focuses on several key areas – some services, infrastructures and practices. In ICT and Applications several applications in the field of ICT including broadband and disaster issues are introduced and highlighted. The Role of CIO shows that CIO (Chief Information Officer) is at present the most attractive post within organizations at this stage ofinformation society. This publication contains the views of various authors with a profound experience in global e-Governance. The quality of this book was ensured by the exemplary editorial efforts of the brilliant researchers at Waseda University Institute of e-Government.

This book highlights the electronic governance in a smart city through case studies of cities located in many countries. “E-Government” refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits are less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions. The book is divided into three parts. • E-Governance State of the Art Studies of many cities • E-Governance Domains Studies • E-Governance Tools and Issues

This book provides an examination of e-Government frameworks and maturity stages in governments around the world, including an overview of the legal frameworks that have supported them. Divided into three sections, the first part of this book analyses the theoretical context of current policies, codes of best practice and their implementation. The second section presents case studies which bring key issues to the fore including open government, privacy protection, social media, democracy, systems failures, innovations in inter-organizational e-government projects, and open data systems. The authors demonstrate the importance of the successful implementation of e-Government for improving managerial efficiency, public service delivery and citizen engagement, with special attention given to developing countries. The book concludes by drawing out the lessons learned from the latest research and recommending solutions for improving the implementation of e-Government in the future, thereby helping to achieve more transparent, participative and democratic societies. This book will provide an invaluable resource for researchers, policy-makers, public managers, international organizations and technical experts.

Integrating information and communication technologies (ICTs) into governance processes can greatly enhance the delivery of public services to all citizens. ICT integration will not only improve the performance of governance systems, it will also transform relationships amongst stakeholders, thereby influencing policymaking processes and regulatory frameworks. In the developing world, however, the potential of ICTs for effective governance remains largely unexplored and unexploited. This book presents the context, theory, and current thinking on the interaction between ICTs and local governance, particularly in Africa. It discusses the shift from OC governmentOCO to OC e-governance, OCO describes the role of local-level authorities, and presents the benefits and limitations of introducing ICTs in government operations. Case studies from Ghana, Senegal, South Africa, and Uganda describe local governance/ICTs projects executed by civil society organizations, academic institutions, and government authorities. Drawing from the findings in these case studies and from the introductory research and original conceptual framework, the book presents a series of conclusions and recommendation on the future of effective ICTs use for better governance and improved economic development at the local level. This book will be of interest to professionals, practitioners, and policy advisors at local and national government levels in developing countries (particularly in Africa); international organizations staff, bilateral aid agencies, international financial institutions, civil society organizations, and private sector; researchers, academics, students, and professors of public administration and governance in Africa and throughout the world."

This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government> refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: Online fiscal transparency Performance reporting Improving citizen participation Privacy issues in e-governance Internet voting E-government at the local level