Gives advice on every aspect of purchasing a car, including determining budget limits; buying new, used, or foreign cars; negotiating a deal; and making financing arrangements.

Completely revised with new sections on leasing and shopping on the Internet, this is the 15th anniversary edition of a book that has become the bestselling bible for successful car buyers.

Gives advice on every aspect of purchasing a car or truck, including determining budget limits, buying new, used, or foreign cars or trucks, negotiating a deal, and financing arrangements.

Peak performances should not be left to chance. Rather than hoping that you will perform at your best, why not engineer your performance? Peak Performance Every Time incorporates principles from sport psychology and performance coaching and applies these to all areas of life. Using illustrations and real-world examples from top athletes and business executives, it focuses on the three main components that underpin performance: Confidence Motivation Focus. As well as offering practical strategies to help the reader achieve their optimal mindset, it also explains how to coach others to perform to their potential. Throughout, the book is underpinned by theoretical frameworks, literature and research findings and will be invaluable to anyone trying to reach their full potential, in particular athletes, coaches, managers and executives. It may also be of interest to sports psychology, management and business students.

Communicate effectively with all stakeholders through these invaluable tips, including how-to's for dealing with disasters and approaching sensitive topics such as sex, gangs, and substance abuse.

He had her at "hello again…" After the prom night accident that had stolen the innocence of his small lakeside hometown, Jack Llewellyn had run. The guilt—especially facing his high school sweetheart, Arlie Gallagher—had been too much. Now he had no choice. He was back in town, and on Arlie's radar. Arlie couldn't believe that after all these years, she still had him under her skin. He was such a changed man…a responsible business owner, a single parent. Would he understand the changes she'd gone through, the secrets she lived with? She was ready to forgive him but was he ready to forgive himself? And did they have to say goodbye this time?

The Indignities of Coach Class, the Torments of Low Thread Count, the Never-Ending Quest for Artisanal Olive Oil, and Other First World Problems David Rakoff’s collection of autobiographical essays, Fraud, established him as one of our funniest, most insightful writers. In Don’t Get Too Comfortable, Rakoff journeys into the land of plenty that is contemporary North America. Rarely have greed, vanity, selfishness, and vapidity been so mercilessly and wittily portrayed. Whether contrasting the elegance of one of the last flights of the supersonic Concorde with the good times and chicken wings of Hooters Air, portraying the rarified universe of Paris fashion shows where an evening dress can cost as much as four years of college, or traveling to a private island off the coast of Belize to watch a soft-core Playboy TV shoot, where he is provided with his very own personal manservant, David Rakoff takes us on a bitingly funny grand tour of our culture of excess, delving into the manic getting and spending that defines the North American way of life. Somewhere along the line, our healthy self-regard has exploded into obliterating narcissism, and Rakoff is there to map that frontier. He sits through the grotesqueries of “avant garde” vaudeville in Times Square immediately following 9/11. Twenty days without food allows him to experience firsthand the wonders of “detoxification,” and the frozen world of cryonics, whose promise of eternal life is the ultimate status symbol, leaves him very cold indeed (much to our good fortune). At once a Wildean satire of our ridiculous culture of overconsumption and a plea for a little human decency, Don’t Get Too Comfortable is a bitingly funny grand tour of our special circle of gilded-age hell.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

We all go through difficult times… Whether it is due to not getting the desired job, dealing with a difficult co-worker, struggling to get along with a boss, going through financial crises, coping with health problems or nursing a damaged relationship. We all have to face hardships and evaluations in our lives… Sometimes the struggles we go through are results of choices made, and sometimes they are the result of consequences that were completely out of our control… This book shows that life is all about making choices… A choice to live a sorrowful, sad, and comparing life or a choice to live a happy, blessed and compassionate life… “Life… we live it only once… If we live it RIGHT once is enough…” We all are living it, but are we truly living it well?? If that is true then why are stress and tensions like lunch and dinner to us? Get out of your comfort zone… comfort zone is a most hazardous place; you know why? Because that is the place you are still… you don’t want to climb up the mountain… THIS BOOK…” WHY ME?” Teaches us to keep moving… we all have a pulse, do something that gives you butterflies in your stomach… because God wants you to move ahead, climb the mountain… every fear that is overcome is a freedom gained… do the things you are afraid of… cross them off the list…

Dreams and visions, prophetic words from God about "dusty souls," speaking in tongues while "in the spirit"—narratives of these and similar events comprise the heart of Every Time I Feel the Spirit. This in-depth study of a Black congregation in Charleston, South Carolina provides a window into the tremendously important yet still largely overlooked world of African American religion as the faith is lived by ordinary believers. For decades, scholars have been preoccupied with the relation between Black Christianity, civil rights, and social activism. Every Time I Feel the Spirit is about black religion as religion. It focuses on the everyday experience of religion in the church, congregants' relationships with God, and the role that God and Satan play in congregants' lives—not only as objects of belief but as actual agents. It explores the concepts of religious experience and religious ritual, while emphasizing the attributions that people make to the operation of spiritual forces and beings in their lives. Through interviews and field work, Nelson uncovers what religious people themselves see as important about their faith while extending and refining sociological understandings of religious ritual and religious experience.