This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and pro-activeness in the public sector. This report looks at governance frameworks, digital government capabilities, data-driven public sector, public service design and delivery, and digital innovation in the public sector. It identifies trends, challenges, strengths, and opportunities for cross-border collaboration and provides policy recommendations to achieve an efficient and sustainable digital transformation of governments across the region.

This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and proactiveness in the public sector. This report looks at governance frameworks, digital government capabilities, data-driven public sector, public service design and delivery, and digital innovation in the public sector. It identifies trends, challenges, strengths, and opportunities for cross-border collaboration and provides policy recommendations to achieve an efficient and sustainable digital transformation of governments across the region.

This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and proactiveness in the public sector.

This review explores how Panama can enhance and harness digital government to achieve broader strategic goals at both national and local levels. It looks at institutional governance, legislation, and inter-departmental co-ordination, including institutional capacities and skills for delivering quality public services. It identifies opportunities for making public service delivery more efficient and inclusive, as well as for expanding the strategic use of data. The review provides policy recommendations to help Panama enable and sustain the digital transformation of the public sector.

This second edition of Government at a Glance: Latin America and the Caribbean provides the latest available data on public administrations in the LAC region and compares it to OECD countries.

This third edition of Government at a Glance Latin America and the Caribbean provides the latest available evidence on public administrations and their performance in the LAC region and compares it to OECD countries. This publication includes indicators on public finances and economics, public employment, centres of government, regulatory governance, open government data, public sector integrity, public procurement and for the first time core government results (e.g. trust, inequality reduction).

Latin America and the Caribbean is well positioned to participate in the digital economy and leverage its opportunities. Cloud computing is an enabling technology, forming the foundation of big data analytics, artificial intelligence, and the Internet of Things, and constituting one of the main pillars of the digital economy. Cloud computing allows government customers to access industry-shaping technology at a speed, cost, and scale previously reserved for the largest companies in the private sector. Governments can essentially do more with less and use newly freed resources—in cost and human capital—to address key challenges they face. In addition to maximizing investments and avoiding additional investments in legacy IT infrastructure, cloud computing enables public sector organizations and government agencies to meet mission-critical objectives and to innovate. Cloud computing represents a unique opportunity for governments in the region to improve productivity and facilitate adoption of the latest technologies and those still to come. By eliminating the upfront costs of IT infrastructure, and having thousands of IT tools and almost unlimited computing capacity available with a pay-as-you-go model, cloud computing also represents a unique opportunity to small and medium enterprises and large corporations to adopt and use state-of-the-art IT solutions. To leverage the benefits of cloud services and new technological developments, governments in Latin America and the Caribbean need to undertake public policy initiatives to develop policy frameworks that quell concerns around data protection, cybersecurity, financial market regulation, and data privacy. This publication provides a specific review on key policies and actions to encourage the adoption of digital infrastructures based on cloud that will empower the global competitiveness of Latin America and the Caribbean.

This book examines security in three cities that suffer from chronic violence: Rio de Janeiro, Brazil; Medellin, Colombia; and Kingston, Jamaica. In each, democratic states contend with subnational armed groups that dominate territory and play important roles in politics even as they contribute to fear and insecurity. Through a nested three-city, six-neighborhood analysis of the role of criminal groups in governance, this research provides a deep understanding of the impact of crime on political experience. Neighborhoods controlled by different types of armed actors, operating in the same institutional context, build alliances with state officials and participate in political life through the structures created by these armed actors. The data demonstrates the effects criminal dominance can have on security, civil society, elections, and policymaking. Far from reflecting a breakdown of order, varying types of criminal groups generate different local lived political experiences.

This publication investigates the impact of modern information and communication technologies (ICTs) on Latin America. In analyzing the special characteristics of Latin America with regard to the integration of ICTs, the publication focuses on five main areas - access, regulatory framework, financing, education and the so-called soft factor.

Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens. Using multiple methods--case studies, content analysis of over 17,000 government Web sites, public and bureaucrat opinion survey data, an e-mail responsiveness test, budget data, and aggregate analysis--the author presents the most comprehensive study of electronic government ever undertaken. Among other topics, he looks at how much change has taken place in the public sector, what determines the speed and breadth of e-government adoption, and what the consequences of digital technology are for the public sector. Written in a clear and analytical manner, this book outlines the variety of factors that have restricted the ability of policy makers to make effective use of new technology. Although digital government offers the potential for revolutionary change, social, political, and economic forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology.