Besides the DevOps Foundation Courseware - English (ISBN: 9789401803595) publication you are advised to obtain the publication DevOps - A Business Perspective (ISBN: 978 940 180 372 4). DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level.

Besides the DevOps Foundation Courseware - English (ISBN: 9789401803595) publication you are advised to obtain the publication DevOps - A Business Perspective (ISBN: 978 940 180 372 4). DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level.

Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

Besides the DevOps Master Courseware (ISBN: 978 94 018 313 7) publication you are advised to obtain the publication The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations (ISBN: 978 19 427 8800 3). The word DevOps is a contraction of ‘Development’ and ‘Operations’. DevOps is a set of best practices that emphasize the collaboration and communication of IT-professionals (developers, operators, and support staff) in the lifecycle of applications and services, leading to: • Continuous Integration: merging all developed working copies to a shared mainline severBesides the DevOps Master Courseware (ISBN: 978 94 018 362 5) publication you are advised to obtain the publication The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations (ISBN: 978 19 427 8800 3). The word DevOps is a contraction of ‘Development’ and ‘Operations’. DevOps is a set of best practices that emphasize the collaboration and communication of IT-professionals (developers, operators, and support staff) in the lifecycle of applications and services, leading to: • Continuous Integration: merging all developed working copies to a shared mainline several times a day • Continuous Deployment: release continuously or as often as possible • Continuous Feedback: seek feedback from stakeholders during all lifecycle stages The DevOps practices covered in this certification are derived from the Three Ways: - The First Way is to enable the work to move fast from left to right, from Development to Operations to the customer. - The Second Way is to enable feedback to go fast from right to left, from all stakeholders back into the value stream. - The Third Way is to enable learning by creating a high-trust culture of experimentation and risk-taking. Moreover, the crucial subjects of security in all stages, and maintaining compliance during change are covered. The certification has been developed in cooperation with experts in the DevOps work field. Recommended per knowledge: Pre-knowledge of Agile, Lean and/or IT Service Management, for instance through the EXIN Agile Scrum Foundation exam, LITA Lean IT Foundation exam or EXIN IT Service Management Foundation based on ISO/IEC 20000 exam, is recommended. al times a day • Continuous Deployment: release continuously or as often as possible • Continuous Feedback: seek feedback from stakeholders during all lifecycle stages The DevOps practices covered in this certification are derived from the Three Ways: - The First Way is to enable the work to move fast from left to right, from Development to Operations to the customer. - The Second Way is to enable feedback to go fast from right to left, from all stakeholders back into the value stream. - The Third Way is to enable learning by creating a high-trust culture of experimentation and risk-taking. Moreover, the crucial subjects of security in all stages, and maintaining compliance during change are covered. The certification has been developed in cooperation with experts in the DevOps work field. Recommended per knowledge: Pre-knowledge of Agile, Lean and/or IT Service Management, for instance through the EXIN Agile Scrum Foundation exam, LITA Lean IT Foundation exam or EXIN IT Service Management Foundation based on ISO/IEC 20000 exam, is recommended.

This book explains the management aspects of DevOps for those who are professionally engaged in information and technology management. It does not show DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level. By this approach, this book not only creates awareness of the new subject area but is also helps building the basics. The reader learns about the origins of DevOps, the inevitability of its emergence, the key prerequisites and their reflection in practices, about the practices themselves and the principles on which they are based. This book is the core literature of the EXIN DevOps Foundation certification. This exam tests the understanding of basic DevOps concepts and how they relate to each other, as well as the value of DevOps for the business. EXIN DevOps Foundation is the first level of the EXIN DevOps certification program. The EXIN DevOps Professional certification tests the knowledge of DevOps practices and how to integrate teams. The EXIN DevOps Master certification is about promoting organizational change and leading the way towards continuous delivery and improvement.

Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.

'Besides the DevOps Foundation Courseware - English (ISBN: 9789401803595) publication you are advised to obtain the publication DevOps - A Business Perspective (ISBN: 978 940 180 372 4). DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level.

BiSL®, Business Information Services Library, is the framework for business information management. Since the introduction of BiSL, the model has become the standard in Business Information Management (BIM). BiSL offers a structure and guideline for BIM. BiSL establishes connections between operational information management and strategic information management and provides tools for the (further) professionalization of business information management. All these topics are covered in this training material, which supports the preparation for various official BiSL exams such as those of APMG-international (BiSL Foundation), EXIN (Business information management) and Van Haren Certify (BiSL Foundation). The BiSL Foundation exam. In combination with the explanations of the training materials by your instructor, you can prepare optimally for the exam. This training addresses the principles of BiSL and the process framework defined by BiSL. The principles and the framework as a whole, the executive processes (divided into usage management, functionality management, and connecting processes), the controlling processes, and the directive processes are discussed. There is ample opportunity for the exchange of experiences, always returning to the theory. The courseware consists of: handouts, exercises, articles, and a practice exam.Target audience: information management, functional management employees, and IT professionals who want to better understand the demand side.The presentations explain the theory. With the practice assignments, you can further familiarize yourself with the material during the training. The questions of the practice exam give an insight into what you can expect on the exam. This training material fully aligns with the publication BiSL, a framework for business information management. The following updates have been included in this courseware. A new process has been described: Operational chain alignment. The arrangement of the processes in the controlling layer has changed. More attention is paid to topics such as Big Data, Cloud, security, and chains. Attention is given to several other frameworks, models, and standards. The position and context of business information management are more clearly described. Compared to the previous edition of this training material, adjustments have been made only on the necessary substantive points, ensuring alignment with the new edition of the framework. In terms of structure/composition, both of the course content and of the various assignments and exercises, the course material has remained unchanged.

This Kanban Foundation course is for individuals and teams that want to learn and demonstrate their understanding and proficiency in managing their work with Kanban. This practical training class provides attendees with the knowledge and skills to collaborate or improve the collaboration in a lean and/or agile team. Attendees will understand how Kanban principles and practices can be applied with other lean and/or agile methods like Scrum. Attendees will learn how to effectively implement Kanban in their team through visualisation and the application of lean and agile principles. At the end of this course they will have the knowledge and the skills to visualize their work process, gather and use actionable metrics for faster delivery of value and continuous improvement and collaborate with other teams in a way that leads to better organizational performance. Teams that have implemented Kanban have recorded faster delivery times, reduced waiting time, improved quality of products and reached higher team autonomy, leading to better engagement and customer satisfaction. This course provides practical tips, real life examples and hands-on practices that can be applied immediately after completion of this course. This Courseware is suitable as a foundation for further growth on Lean and Agile and certification. Preparation for the Agile Foundation Exam from the Agile Consortium can be added to this training as an option as well as the certification Exam itself. After the course candidates: 1. understand foundational Lean/Agile principles on which Kanban was developed 2. can work in a team that has adopted Kanban as a method for work delivery 3. can visualize their process and work using a Kanban board 4. are able to leverage Kanban to manage priorities, conflicts and opportunities in their work delivery process 5. understand role-based scenarios when practicing Kanban 6. understand how Kanban principles and practices can be applied with other lean and/or agile methods like Scrum 7. understand how to predictably forecast work and manage stakeholder expectations 8. can identify opportunities for improvement in their process 9. can identify opportunities for radically improving time to market 10. can analyse and interpret data generated by their process and take action accordingly in order to improve delivery

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management