A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. The human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. Achieve clarity and directness in your communications Deal with anger, stubbornness and defensiveness Develop the skills to manage immediate crises Set priorities, and build a foundation of strong communication Avoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. Dealing with the Tough Stuff is your indispensable primer on human behaviour, and effectively navigating tough conversations at work.

We live in a time when things are tough for a lot of folks. The boomers are beginning to feel anxiety as they move toward retirement. Many people are facing financial pressure and are up to their ears in debt. We are having to care for both our kids and our parents. The pace of life, and the demands of life, just keep getting more intense. And for many, these tough times bring life crises. This is a book of encouragement, hope and freedom... an invitation to meet Christ at the crossroads of our lives and move beyond the tough times.

Now more than ever, today's at-risk families need home visitors who can address their complex challenges with skill and sensitivity. This timely second edition will help home visitors manage even the toughest situations they encounter on the job--and support and empower vulnerable families of children birth to 3. The authors present their highly effective PAUSE framework (Perceive, Ask, Understand, Strategize, and Evaluate), a blend of relationship-based practice, reflective skills, and recommended strategies for supporting at-risk families. Readers will learn how to develop positive partnerships with parents and caregivers, address specific challenges in skillful and culturally sensitive ways, and give families the tools and knowledge they need to generate their own solutions. Vignettes, sample dialogues, and fillable PDF forms help home visitors translate evidence-based strategies into everyday action. WHAT'S NEW Coverage of contemporary topics such as virtual home visiting, reflective supervision, and diversity, equity, inclusion, and justice (DEIJ) Expanded content on setting boundaries and avoiding professional burnout Updated research on child-based issues like self-regulation, aggression, and separation anxiety, as well as parent issues like substance abuse, domestic violence, and mental illness Updates to reflect the ongoing impact of COVID-19 on families and children More on the PAUSE framework's compatibility with home visiting programs such as Parents as Teachers, Early Head Start, and Healthy Families America New downloadable, fillable PDFs for easier use

Life is tough. It's that simple. If you don't agree, you haven't lived long enough, because when we stop to think about the trials that life sends our way, it's always something! Despite our deep-seated and very natural desire for a trouble-free, happy, secure existence, Christians everywhere face family struggles, financial crises, debilitating diseases, and crushing disappointments. So what do you do when life gets so tough you think you can't endure another minute? If you're feeling . . . Sandwiched between aging parents who need your help and teenagers with demanding schedules; Stretched beyond your limits at work, trying to survive the next round of corporate downsizing; Dazed and emotionally bruised after your spouse walked out on the marriage you thought would last for a lifetime . . . This Getting Through the Tough Stuff Workbook offers help and hope! Based on Chuck Swindoll's characteristic insight, humor, and powerful yet gentle teaching style, this workbook delivers a strong message of encouragement, hope, faith, and the freedom we have in Jesus Christ. This practical resource will help you to get through the tough times of life. Perfect for personal devotions, small-group Bible studies, and church curriculum, this workbook offers special features including "Getting to the Root," which explores biblical words and concepts, and "Taking Truth to Heart," which guides you into personal reflection and application.

THE BARRIER TO YOUR TEAM'S PERFORMANCE? It's you. As the speed of change in elite sports has increased, the support infrastructure around head coaches has not kept up. This has left many coaches--supposedly experts in human performance--walking zombies who don't sleep, don't exercise, and don't see their families. To succeed in the modern sporting world, head coaches must face some hard truths. By grappling with these truths, which cut to the very core of who they are as human beings, head coaches can get out of their own way and achieve all-new levels of personal performance. In The Tough Stuff you'll learn: Just how much the emotional toll impacts your ability to coach How to become a high-performance knowledge worker Why communication mastery is key to unlocking your full potential As well as sharing his own struggles as a head coach, Cody Royle enlists the help of some friends who are all too familiar with The Tough Stuff, such as Atlanta Falcons head coach Dan Quinn, Connacht Rugby head coach Andy Friend, Ryerson Rams basketball head coach Carly Clarke, DC United head coach Ben Olsen, Toronto Raptors and Phoenix Suns head coach Jay Triano, and Colorado Avalanche head coach Tony Granato. Cody Royle is the head coach of AFL Team Canada, the men's national team for Australian Rules football. He is a standout voice on how teams create sustained success. His debut book, Where Others Won't, is a go-to guide for professional sports teams around the world, and his podcast of the same name was nominated for a Podcast Award in 2019.

This latest offering in the best-selling Chicken Soup for the Teenage Soul series explores a host of challenges faced by today's teens. Teen contributors share their thoughts and feelings on difficult issues, ranging from poor self-image to thoughts of suicide, from family discord to coping with the loss, from peer pressure to school violence.

Offers advice on dealing with common, stress-producing issues for teenage girls, including body image, parents' divorce, and cliques.

Our little hero is growing up in a world that can seem big, loud, and scary. Some people tell him he's too small, too young, or too whatever. But when he puts on his cape and learns to play through the fearless traits of his superhero stuffed animal, Captain Storm, he finds the courage and resilience to show up in a more brave way and ultimately unlocks his heroic self. This children's book captures the big idea nested in the already Wall Street Journal and Publisher's Weekly bestseller, The Alter Ego Effect, from award-winning Performance & Mental Game Coach to Olympians, leaders & public figures, Todd Herman. What's the big idea? Humans find out what they're made of when they play with the idea of acting through the abilities of someone or something else they admire. And kids are better at it than adults. Little kids will enjoy following the story of Captain Storm, who makes his way through a maze of adventures and everyday challenges. This fun read will inspire them to believe in themselves and face down tough stuff with more grit.

"Managaing staff performance and building a positive feedback culture are essential elements for any successful leadership role. The litmus of your leadership is not how you lead when times are good, it's how you lead when times are tough. Using real-life case studies and current research in to the science of human behaviour, Dealing with the tough stuff will boost the confidence of anyone working in management or leadership role. Discover how to lead critical conversations, including: - tools for depersonalising tough feedback, - strategies for overcoming resistance and defensiveness, - tips for finding the best way to be assertive - in any situation. Dealing with the tough stuff will enable you to have more productive discussions in the workplace - and less conflicts."--Back cover.

Accessible, easy-to-follow guide to teaching parents and other caregivers to value and support a child's development.