MGM, the #1 Rated School Nutrition Speaker and Author, loaded this easy-to-read, emotion-evoking book with practical, proven strategies you can use immediately in your School Cafeteria to create ‘Magical Experiences’ for Your Customers--The Kids.

When was the last time you reflected on the quality of customer service your school gives to your students? As alternate forms of education become more prominent, public education faces the challenge of losing its best and brightest students to the competition. Competing for Kids is a full-service manual for giving great customer service throughout your school district. By implementing the concepts in this book, public schools can become more appealing and more successful in retaining and attracting students. Competing for Kids teaches: How the best companies use customer service to compete at the highest levelHow these twenty-one business concepts can help public schools better compete with other forms of educationHow to develop a district-wide customer service plan for all staff members working in the public school arena

All families change over time. Sometimes a baby is born, or a grown-up gets married. And sometimes a child gets a new foster parent or a new adopted mom or dad. Children need to know that when this happens, it’s not their fault. They need to understand that they can remember and value their birth family and love their new family, too. Straightforward words and full-color illustrations offer hope and support for children facing or experiencing change. Includes resources and information for birth parents, foster parents, social workers, counselors, and teachers.

“Kids are important… They need safe places to live, and safe places to play.” For some kids, this means living with foster parents. In simple words and full-color illustrations, this book explains why some kids move to foster homes, what foster parents do, and ways kids might feel during foster care. Children often believe that they are in foster care because they are “bad.” This book makes it clear that the troubles in their lives are not their fault; the message throughout is one of hope and support. Includes resources and information for parents, foster parents, social workers, counselors, and teachers.

You Can Stop Fighting With Your Chidren! Here is the bestselling book that will give you the know–how you need to be more effective with your children and more supportive of yourself. Enthusiastically praised by parents and professionals around the world, the down–to–earth, respectful approach of Faber and Mazlish makes relationships with children of all ages less stressful and more rewarding. Their methods of communication, illustrated with delightful cartoons showing the skills in action, offer innovative ways to solve common problems.

Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.

Being an introverted child is difficult, especially in an ever-increasingly noisy world. Often viewed as aloof, unmotivated, or conceited, introverted children are deeply misunderstood by parents, educators, and even their peers. That's where Quiet Kids: Help Your Introverted Child Succeed in an Extroverted World comes in. Designed to provide parents with a blueprint for understanding the nature of introversion, Quiet Kids provides specific strategies to teach children how to thrive in a world that may not understand them. Presented in an easy-to-read, conversational style, the book uses real-world examples and stories from introverts and parents to show parents and educators how to help children develop resiliency and enhance the positive qualities of being an introvert. With specific strategies to address academic performance, bullying, and resiliency, Quiet Kids is a must-read for anyone wishing to enhance the lives of introverted children.

Keys to Terrific Customer Service is not just a motivational book like hundreds of other customer service books on the market. It is a serious textbook that analyzes all aspects of customer satisfaction, trends in modern high-tech service delivery, and new concepts of measuring customer wants and needs. KTTCS is an ideal, inspirational resource for any small business owner, customer service manager, quality assurance specialist, service process planner, customer relations supervisor, or business consultant. Over 165 topics are covered in remarkable detail with clear examples and action plans.

Does your child have OCD? In this much-needed Instant Help workbook, kids will learn to identify obsessions and compulsions, understand them, and use simple tools based in exposure and ritual prevention to cope with and overcome this difficult disorder. If your child has obsessive-compulsive disorder (OCD), he or she may suffer from obsessive thinking, use rituals to soothe anxiety, and act compulsively in ways that are disruptive and sometimes harmful. As you know all too well, OCD can greatly interfere with school, friends, and home life. So, how can you help your child be their very best? With this evidence-based workbook for kids, your child will learn how and why they struggle, and gain a greater understanding of what OCD is by identifying common symptoms, including contamination concerns, fear of harm, need for order/symmetry, and excessive doubting. Your child will then be gently guided to name their own symptoms and rate the extent to which each symptom causes them anxiety. The workbook also provides a framework for children to apply exposure and ritual prevention strategies to anxiety-provoking situations independently or with help from you or a caregiver. Detailed instructions for completing exposure exercises will be covered, including how long exposures should last, and how often they should be repeated. Finally, the workbook will show you and your child how to build a solid support system of family, friends, teachers, and professionals to aid you in managing OCD symptoms and building a lifestyle that will help you both deal with your child’s symptoms more effectively. If your child’s OCD is holding them back from living the happy childhood you want for them, this easy-to-read and practical workbook can help them cope with symptoms and really thrive—at home, in the classroom, and well into adulthood.

Deal with the ups and downs of growing up. This visual guide to puberty and adolescence is a must-read for all parents and tweens embarking on those scary teenage years. This growing up book covers contemporary issues such as internet safety and tackles key topics such as sexuality and body image. Demystify puberty with this must-read home reference ebook. From your menstrual cycle to sexting, and even cyber-bullying. This straightforward, unpatronizing approach to tricky topics is the essential illustrated guide to adolescence for both parents and their teens. The stunning graphics and illustrations make this invaluable for tweens and teens alike. Help Your Kids With Adolescence is a guide for modern kids coming into their teen years. It addresses topical issues like body image, the effects of social media, and sexting. It also offers a biological explanation for the physical side of being a teenager from mood swings, periods, and breaking voices. This ebook offers a no-nonsense, non-judgemental approach to help parents and their kids navigate their way through puberty and adolescence. Sexuality, Confidence, Social Media, Emotions, Stress! Puberty and adolescence can be a confusing and complex time. Help Your Kids With Adolescence offers straightforward advice to help parents and children survive and thrive during the turbulent teenage years. Emotional well-being, physical changes, online safety, family dynamics, relationships, sexuality, and much more are discussed and explained through jargon-free text and simple, clear illustrations. Engaging graphics and illustrations make this modern, comprehensive guide to adolescence invaluable for tweens and teens alike. Whether as a quick-reference guide or cover-to-cover read. This self-understanding and self-development ebook will discuss and explain the following topics: - Growing Up - Female Puberty - Male Puberty - Healthy Body - Healthy Mind - Achieving Potential - Digital Life - Sexuality - Relationships - And more. DK's bestselling Help Your Kids With series contains crystal-clear visual breakdowns of important subjects. Simple graphics and jargon-free text are key to making this series a user-friendly resource for frustrated parents who want to help with children get the most out of life. Get help with anything from geography and music to maths, SATs, and growing up.