The new report from Primary Research Group is based on interviews with webmasters from the San Jose Public Library, the Salt Lake City Public Library, the Alexandria Library, the Los Angeles Public Library, the Charlotte-Mecklenburg County Public Library, the Houston Public Library, the Carnegie Library of Pittsburgh, the Colorado Virtual Library and the Boston Public Library. A free sample chapter is available for download. A few of the report?s conclusions are summarized below:CONTENT MANAGEMENTLibraries take widely varying approaches to the issue of how should control the website and who should be empowered to add content to the site. Some libraries prefer to centralize access in the hands of just a few librarians who act as gatekeepers to the website. Others prefer to empower as many librarians as possible to contribute to the site, and to oversee their own contributions to the site. To achieve this, some libraries have purchased off the shelf content management systems, while others have developed in-house content management systems that allow non-technical librarians to function independent of the need for technical help. THE IMPACT OF CASCADING STYLE SHEETS (CSS)Cascading style sheet, that allow librarians to edit entire sites, or subsets of site, with one click of the mouse, have become popular ways to introduce some uniformity and lower the labor demand of editing public library websites. Cascading style sheets are important because librarians are finding more and more reasons to add more and more content to their sites. Public library websites have often quickly become unwieldy monsters that voraciously eat up librarian time. Correcting and editing these beasts by hand is dangerous and cascading style sheets allow proper measured feeding without loss of limb. MOST POPULAR PAGESSome of the most popular pages on the public library websites surveyed were the events calendar, basic library info page, database gateways and children?s and teen pages.STAFFINGRelative to the importance of the library website to the overall success of the library, the size of most library web staffs, when such staffs exist, is quite small. Usually one to three individuals run the website, and they often have other responsibilities. The strategy that most have pursued to overcome their small staffs is to devolve responsibility for content to subject specialist librarians, and to empower them to be able to edit the portions of the website for which they are responsible. UNIQUE CONTENTMost librarians interviewed stressed the need to develop unique content that would draw traffic to the website. Among the type of content mentioned were: interactive storytelling and educational games, reading lists and contests, book reviews by librarians posted online, subject guides, and events calendars. CHILDREN?S & TEEN SERVICESOne of the most vibrant areas for website development has been services for children and teens. This age group grew up with access to the world wide web and it is truly the only generation for which web use and communication is as natural as turning on the television for most Americans. Libraries have responded with books clubs, personalized spaces, interactive stories and games, and other features aimed at this audience. Nonetheless, many libraries have just scraped the surface of their potential in this area. We like what the Charlotte-Mecklenburg County Public Library has done in this area, developing unique content, focused marketing and web teams to create a unique site for Charlotte area children. SPECIAL COLLECTIONSMany libraries have plans to digitize their special collections, or at the very least, to digitize finding aids for those collections and increase access to them through the library website. We expect that this will soon become a major area of public library investment and a challenge for website administrators who must devise access schemes to digitized resources.

Digital Libraries: Policy, Planning and Practice brings together a wealth of international experience in the planning and implementation of digital and hybrid library projects, providing a stimulating and informative handbook and reference for library staff and information managers. It consists of chapters contributed by leading specialists from Europe, North America, South Africa and the Middle East, who offer their insight into the decision-making processes that have shaped a variety of different digitization programmes. Beginning with introductory overviews of the digital library context, the US Digital Library Program and the UK e-lib and hybrid library programmes, Digital Libraries then divides into two main sections on policy and planning, and implementation and practice. The first explores concerns such as financial and resource planning, digitized compared to born-digital content and related service issues, open access to scholarly research archives, policies for and against preservation and their justification, and evaluating electronic information services. The second section is based on case studies on major European and North American digital library projects, including the Glasgow Digital Library, UCEEL (University of Central England Electronic Library), the Networked Digital Library of Theses and Dissertations (discussed in the context of five international projects), the Indiana University music Variations and Variations2 Project, and the beginnings of the Library of Congress digital program and its integration into core library services. The concluding chapter discusses the way forward for digital libraries in the context of experiences at Tilburg University library, and possible enabling or limiting factors in the future. The result of drawing together these varied and illuminating experiences is a book that offers useful information and comparisons for all digital library project staff, institutional administrators, educators and developers of learning technology. It also provides useful pointers for researchers and project staff involved in archive and museum projects, as well as introducing students to the key ingredients of successful digital libraries.

Currently, little is known about library experience and success in providing Internet-based services to library patrons. Some studies conducted in the United States indicate that this is an area of great uncertainty, into which libraries are hesitant to venture. Issues such as planning, budgeting and costs, and types of services are some of the areas of concern. World Libraries on the Information Superhighway: Preparing for the Challenges of the New Millennium explores issues of Internet-based services in libraries and provides practitioners and educators with examples of libraries that have achieved success in this important emerging information area.

Using database-driven web pages or web content management (WCM) systems to manage increasingly diverse web content and to streamline workflows is a commonly practiced solution recognized in libraries to-day. However, limited library web content management models and funding constraints prevent many libraries from purchasing commercially available WCM systems. And, the lack of much needed technical expertise in building in-house WCM systems presents a great challenge for libraries of all types. Content and Workflow Management for Library Websites: Case Studies provides practical and applicable web content management solutions through case studies. It contains successful database-to-web applications as employed in a variety of academic libraries. The applications vary in scope and cover a range of practical how-to-do-it examples from database-driven web development, locally created web content management systems, systems for distributing content management responsibilities, dynamic content delivery, to open source tools, such as MySQL and PHP to manage the content. Issues and challenges associated with the development process are discussed. Authors will also discuss detours, sand traps, and missteps necessary to a real learning process.

A pronounced move from print subscriptions to electronic resources in all types of libraries has fundamentally impacted the library and its users. With the influx of resources such as e-journals; e-books; index, abstract, and/or full-text databases; aggregated databases; and others, the shift to electronic resources is rapidly changing library operational and organizational procedures. Electronic Resource Management in Libraries: Research and Practice provides comprehensive coverage of the issues, methods, theories, and challenges connected with the provision of electronic resources in libraries, with emphasis on strategic planning, operational guidelines, and practices. This book primarily focuses on management practices of the life-cycle of commercially acquired electronic resources from selection and ordering to cataloging, Web presentation, user support, usage evaluation, and more.