This book situates information technology at the centre of public policy and management. IT is now a vital part of any government organisation, opening new policy windows and enabling a vast range of tasks to be carried out faster and more efficiently. But it has also introduced new problems and challenges. Four in-depth case studies demonstrate how information systems have become inextricably linked with the core tasks of governmental organisations. The key government departments examined are: * the Inland Revenue Service and Social Security Administration in the US * the Inland Revenue and Benefits Agency in the UK

As the telecommunication and information field expands and becomes more varied, so do publications about these technologies and industries. This book is a first attempt to provide a general guide to that wealth of English-language publications -- both books and periodicals -- on all aspects of telecommunication. It is a comprehensive, evaluative sourcebook for telecommunications research in the United States that brings together a topically-arranged, cross-referenced, and indexed volume in one place. The information provided is only available by consulting a succession of different directories, guides, bibliographies, yearbooks, and other resources. On the one hand, it is a directory that describes in detail the major entities that comprise the American telecommunication research infrastructure including federal and state government offices and agencies, and private, public, and corporate research institutions. On the other hand, it is a bibliography that identifies and assesses the most important and useful reference and critical resources about U.S. telecommunication history, technology, industry and economics, social applications and impacts, plus policy, law and regulations, and role in the global telecommunication marketplace. No existing guide covers all of these aspects in the depth and detail of this volume.