Crucible of the Incurable concerns how people face life with amyotrophic lateral sclerosis (ALS). Anthony Stavrianakis spent a year in clinics and with people living with the illness in the United States. He examines the multiple meanings of care in a context of a chronic, degenerative, one-hundred percent fatal, neuromuscular illness, whose most common duration is between two and five years. How do people diagnosed with ALS continue to "live as well as possible, for as long as possible" in accordance with the normative work at the heart of outpatient ALS care? Crucible of the Incurable shows how those touched by the situation of a person living with ALS bear this problem and this task. Given the sense of certitude around the diagnosis, given past experiences of those aware of its usual progression, and given the uncertainty of the disease's cause and its progression for each specific person; how then do people orient themselves to the experience of life with this illness, how to support those who are confronted with it, and how to provide aid or solace.

How are modernity, coloniality, and interimperiality entangled? Bridging the humanities and social sciences, Anca Parvulescu and Manuela Boatcă provide innovative decolonial perspectives that aim to creolize modernity and the modern world-system. Historical Transylvania, at the intersection of the Habsburg Empire, the Ottoman Empire, Austria-Hungary, and Russia, offers the platform for their multi-level reading of the main themes in Liviu Rebreanu's 1920 novel Ion. Topics range from the question of the region's capitalist integration to antisemitism and the enslavement of Roma to multilingualism, gender relations, and religion. Creolizing the Modern develops a comparative method for engaging with areas of the world that have inherited multiple, conflicting imperial and anti-imperial histories.

The Scholar as Human brings together faculty from a wide range of disciplines—history; art; Africana, American, and Latinx studies; literature, law, performance and media arts, development sociology, anthropology, and Science and Technology Studies—to focus on how scholarship is informed, enlivened, deepened, and made more meaningful by each scholar's sense of identity, purpose, and place in the world. Designed to help model new paths for publicly-engaged humanities, the contributions to this groundbreaking volume are guided by one overarching question: How can scholars practice a more human scholarship? Recognizing that colleges and universities must be more responsive to the needs of both their students and surrounding communities, the essays in The Scholar as Human carve out new space for public scholars and practitioners whose rigor and passion are equally important forces in their work. Challenging the approach to research and teaching of earlier generations that valorized disinterestedness, each contributor here demonstrates how they have energized their own scholarship and its reception among their students and in the wider world through a deeper engagement with their own life stories and humanity. Contributors: Anna Sims Bartel, Debra A. Castillo, Ella Diaz, Carolina Osorio Gil, Christine Henseler, Caitlin Kane, Shawn McDaniel, A. T. Miller, Scott J. Peters, Bobby J. Smith II, José Ragas, Riché Richardson, Gerald Torres, Matthew Velasco, Sara Warner Thanks to generous funding from Cornell University, the ebook editions of this book are available as Open Access volumes from Cornell Open (cornellpress.cornell.edu/cornell-open) and other repositories.

To cut costs and maximize profits, hospitals in the United States and many other countries are outsourcing such tasks as cleaning and food preparation to private contractors. In Cleaning Up, the first book to examine this transformation in the healthcare industry, Dan Zuberi looks at the consequences of outsourcing from two perspectives: its impact on patient safety and its role in increasing socioeconomic inequality. Drawing on years of field research in Vancouver, Canada as well as data from hospitals in the U.S. and Europe, he argues that outsourcing has been disastrous for the cleanliness of hospitals—leading to an increased risk of hospital-acquired infections, a leading cause of severe illness and death—as well as for the effective delivery of other hospital services and the workers themselves.Zuberi's interviews with the low-wage workers who keep hospitals running uncover claims of exposure to near-constant risk of injury and illness. Many report serious concerns about the quality of the work due to understaffing, high turnover, poor training and experience, inadequate cleaning supplies, and on-the-job injuries. Zuberi also presents policy recommendations for improving patient safety by reducing the risk of hospital-acquired infection and ameliorating the work conditions and quality of life of hospital support workers. He makes the case that hospital outsourcing exemplifies the trend towards "low-road" service-sector jobs that threatens to undermine society's social health, as well as the physical health and well-being of patients in health care settings globally.

Despotism on Demand draws attention to the impact of flexible scheduling on managerial power and workplace control. When we understand paid work as a power relationship, argues Alex J. Wood, we see how the spread of precarious scheduling constitutes flexible despotism; a novel regime of control within the workplace. Wood believes that flexible despotism represents a new domain of inequality, in which the postindustrial working class increasingly suffers a scheduling nightmare. By investigating two of the largest retailers in the world he uncovers how control in the contemporary "flexible firm" is achieved through the insidious combination of "flexible discipline" and "schedule gifts." Flexible discipline provides managers with an arbitrary means by which to punish workers, but flexible scheduling also requires workers to actively win favor with managers in order to receive "schedule gifts": more or better hours. Wood concludes that the centrality of precarious scheduling to control means that for those at the bottom of the postindustrial labor market the future of work will increasingly be one of flexible despotism.

Over the years many transnational labor alliances have succeeded in improving conditions for workers, but many more have not. In The New Politics of Transnational Labor, Marissa Brookes explains why this dichotomy has occurred. Using the coordination and context-appropriate (CCAP) theory, she assesses this divergence, arguing that the success of transnational alliances hinges not only on effective coordination across borders and within workers' local organizations but also on their ability to exploit vulnerabilities in global value chains, invoke national and international institutions, and mobilize networks of stakeholders in ways that threaten employers' core, material interests. Brookes uses six comparative case studies spanning four industries, five countries, and fifteen years. From dockside labor disputes in Britain and Australia to service sector campaigns in the supermarket and private security industries to campaigns aimed at luxury hotels in Southeast Asia, Brookes creates her new theoretical framework and speaks to debates in international and comparative political economy on the politics of economic globalization, the viability of private governance, and the impact of organized labor on economic inequality. From this assessment, Brookes provides a vital update to the international relations literature on non-state actors and transnational activism and shows how we can understand the unique capacities labor has as a transnational actor.

David Shulman analyses the motives, tactics, rationalizations, and ethical ramifications of acting deceptively in the workplace. He offers readers both detailed accounts of workplace lies and new ways to think about the important effects of everyday workplace deceptions.

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

In the popular imagination, the business media, and the schools of business and management that train new generations of entrepreneurs and executives, achieving extraordinary success in business is attributed to far-sighted individuals who have taken bold risks, provided innovative leadership, and introduced new products, services, or ideas superior to those of the competition. Amid the growing skepticism about the means by which vast amounts of wealth are accumulated and its consequences, however, this belief is long overdue for reevaluation. In From Predators to Icons, Michel Villette, a sociologist, and Catherine Vuillermot, a business historian, examine the careers of thirty-two of today's wealthiest global executives--including Warren Buffett, Ingvar Kamprad, Bernard Arnault, Jim Clark, and Richard Branson--in order to challenge the conventional explanations for their extreme success and come to a better understanding of modern business practices. In contrast to the familiar image of the entrepreneur as a visionary with a plan, Villette and Vuillermot instead discover a far less dramatic process of improvised adaptations gradually assembled into a coherent course of conduct. And rather than being risk-takers, those who are most successful in business are risk-minimizers. Huge gains, these case studies reveal, are most reliably obtained in circumstances where the entrepreneur has established careful provisions for risk reduction. As for the view that innovation makes success possible, the authors find that because innovation is an expensive process that takes a long time to produce profits, innovators first of all require capital; success makes innovation possible. The necessary resources, they show, are most often derived from what they provocatively term "predation" ruthlessly taking advantage of imperfections, weaknesses, and vulnerabilities within the market or among competitors. Finally, From Predator to Icon considers the "practical ethics" implemented during the phase in which capital is most rapidly accumulated, as well as the social consequences of these activities. Drawing on interviews with some of their subjects and, crucially, close readings of the authorized biographies and other hagiographic accounts of these figures, which eliminates the bias of malicious interpretations, Villette and Vuillermot provide revelatory insights about the creation and maintenance of business wealth that will be profitably read by both the captains and the critics of contemporary capitalism.

Each year, hospital-acquired infections, prescribing and treatment errors, lost documents and test reports, communication failures, and other problems have caused thousands of deaths in the United States, added millions of days to patients' hospital stays, and cost Americans tens of billions of dollars. Despite (and sometimes because of) new medical information technology and numerous well-intentioned initiatives to address these problems, threats to patient safety remain, and in some areas are on the rise. In First, Do Less Harm, twelve health care professionals and researchers plus two former patients look at patient safety from a variety of perspectives, finding many of the proposed solutions to be inadequate or impractical. Several contributors to this book attribute the failure to confront patient safety concerns to the influence of the "market model" on medicine and emphasize the need for hospital-wide teamwork and greater involvement from frontline workers (from janitors and aides to nurses and physicians) in planning, implementing, and evaluating effective safety initiatives. Several chapters in First, Do Less Harm focus on the critical role of interprofessional and occupational practice in patient safety. Rather than focusing on the usual suspects-physicians, safety champions, or high level management-these chapters expand the list of "stakeholders" and patient safety advocates to include nurses, patient care assistants, and other staff, as well as the health care unions that may represent them. First, Do Less Harm also highlights workplace issues that negatively affect safety: including sleeplessness, excessive workloads, outsourcing of hospital cleaning, and lack of teamwork between physicians and other health care staff. In two chapters, experts explain why the promise of health care information technology to fix safety problems remains unrealized, with examples that are at once humorous and frightening. A book that will be required reading for physicians, nurses, hospital administrators, public health officers, quality and risk managers, healthcare educators, economists, and policymakers, First, Do Less Harm concludes with a list of twenty-seven paradoxes and challenges facing everyone interested in making care safe for both patients and those who care for them.