Critical Perspectives on the Management and Organization of Emergency Services makes an important contribution to the subject of emergency services management and to public administration and organization studies more generally. It critically assesses developments in emergency services management by examining the multi-dimensional nature of the provision of emergency services and their connectedness in advanced western democracies. The effective management of emergency services has never been more important than in today’s high-pressured and cost-conscious public sector. The authors of this volume forensically analyse the challenges of delivering emergency services within this context. This book provides an in-depth, scholarly and comprehensive analysis of the changing landscape of emergency service provision and clearly addresses a gap in the market for a critical volume on the emergency services. For anyone seeking to understand why and how the management of emergency services matters, this collection is essential reading.

An expert guide to contemporary research in the field of emergency services management, this short-form book will help academics, scholars, and practitioners to appreciate the important role and contribution of these services. Contemporary emergency services have been rapidly changing in response to increasing demand, reducing resources, the impact of COVID-19 and the increasingly complex threats to public safety. Academics, practitioners, the emergency services and their key stakeholders all need to have a clear understanding of the changing role and contribution of these services as well as finding ways to improve their management and performance so that policy solutions to new and emerging threats may be efficiently developed and effectively implemented. The book looks at the application of public management theories to emergency services and the development of professionalism within the police, fire and rescue, and ambulance services. It examines the increasing need for better collaboration and identifies the nature and extent of the academic and practitioner divide and the research gap between the academic and professional communities in each of the services. This book will be invaluable to researchers, scholars, practitioners, and students in the fields of governance, leadership, and management, especially those focusing on emergency services and management during crises.

In this Very Short Introduction, John Hendry provides a lively introduction to the nature and principles of management. Tracing its development over the past century, Hendry looks not only at the jobs managers do today and their place in the culture of work, but also provides an insight into modern management theory.

“Globally, emergency services are witnessing a period of unprecedented uncertainty and change caused by pressure on their budgets, reduced manpower and changing patterns of demand and service delivery. Such challenges are also having huge implications on the workforce health and wellbeing. This book is a timely, well-researched addition to improve our understanding of the governance and collaboration issues in the emergency services.”Steve McGuirk, Chairman, Warrington and Halton Hospitals Trust, Former Chief Fire Officer and CEO, Greater Manchester Fire and Rescue Service “Good governance, collaboration and sound leadership are easy qualities to take for granted in the Emergency Services. However, given the increasing complexity of the challenging political and operational environments these organisations work in, it is not reasonable to assume these qualities will always emerge as a natural phenomenon. This book is a welcome addition that provides invaluable, evidence-based insights for leaders who are seeking to raise the quality of their services for both the public and their workforce alike.”Andy Newton, Immediate Past Chair, College of Paramedics and Former Paramedic Director, South East Coast Ambulance Service NHS Trust (SECAmb) This unique text provides fresh insights and understanding of the governance and collaboration issues between emergency services in a dynamic policy and organisational environment in a global world. The book offers critical insights into the theory and rationale behind the interoperability and collaboration between the emergency services and examines in detail, important themes around trust, leadership, workforce wellbeing and resilience and professional culture(s), each having great significance for the success of the interoperability and governance agenda. The chapters cover new materials, including the research conducted by the authors and are written in a style that is easily accessible. This book caters to a wide audience of researchers, academics, students, emergency services staff, leaders and public managers, both in the UK and internationally.

This timely Research Handbook brings together 24 chapters with a wide range of different theoretical perspectives, empirical research, and innovative thought provoking ideas relating to an area of organisation and management that has been neglected for many decades – line managers.

Ambulance services and paramedics perform critical roles in contemporary healthcare economies. Trained to work in the field and respond rapidly to emergencies, societies have come to increasingly rely on ambulance services to deliver urgent care. Never has this need been more acute than in recent years given intense social inequality, overstretched and underfunded health systems, and deadly pandemics. Leo McCann offers the first book-length study of the paramedic profession in England. Based on in-depth interviews and ethnographic observation, The Paramedic at Work provides a detailed account of the complex realities of work in this fascinating occupation. Chapters explore the nature of work 'out on the road', the peculiarities of ambulance organizational culture, the intensity of workplace stress and burnout, and the current and future trajectory of paramedic professionalism. The book documents the unique paradoxes experienced by those employed in this line of work. Ambulance staff are trained to handle life-threatening trauma and disease, but most callouts consist of unplanned primary care. Paramedic work features wide autonomy but is also bound into an array of micromanaging performance indicators. Paramedics are trusted and respected in society but the profession is poorly understood and employers can be unsupportive. However, no matter how intense the personal struggles can be, paramedic work also offers rare opportunities for meaningful and socially valued work. This book shows that the role and status of the paramedic is rapidly moving from a manual occupation rooted in first aid and transportation, to a clinical profession of increasing scope, versatility, and social respect.

The book examines the new arrangements for organizing policy, delivery and public accountability in Fire and Rescue Services. Contributors of this invaluable text assess the effectiveness of government responses to new legislation that came as a result of inadequacies identified in governmental reviews, namely the Policing and Crime Act of 2017.

This Handbook provides critical, interdisciplinary contributions from leading international academics on the theory and methodology, practical applications, and broader context of Management Information Systems, as well as offering potential avenues for future research

Networks and other collaborations are central to the public sector’s ability to respond to their diverse responsibilities, from international development and regional governance, to policy development and service provision. Great strides have been made toward understanding their formation, governance and management, but more opportunities to explore methodologies and measures is required to ensure they are properly understood. This volume showcases an array of selected research methods and analytics tools currently used by scholars and practitioners in network and collaboration research, as well as emerging styles of empirical investigation. Although it cannot attempt to capture all technical details for each one, this book provides a unique catalogue of compelling methods for researchers and practitioners, which are illustrated extensively with applications in the public and non-profit sector. By bringing together leading and upcoming scholars in network research, the book will be of enormous assistance in guiding students and scholars in public management to study collaboration and networks empirically by demonstrating the core research approaches and tools for investigating and evaluating these crucially important arrangements.

Paramedic Principles and Practice in the UK is a key textbook designed to support paramedicine students in this country throughout their studies. The volume takes a practical approach, with case histories covering a broad range of clinical presentations and treatments, all incorporating a patient-centric perspective that acknowledges the longer patient journey. This must-have textbook will not only arm readers with technical knowledge and expertise, but also with the non-technical principles of the profession, developing future paramedics who are able to provide a safe and effective management plan in the out-of-hospital environment. - Aligned to UK paramedicine curricula - More than 40 detailed case studies covering essential pathologies most commonly seen by UK paramedics, as well as less typical scenarios - Evidence-based clinical decision-making models to support paramedics in practice - Essential physiological concepts to help readers bridge the gap from principles to practice - Focus on the wellbeing of both the patient and the paramedic - Useful appendices including medications commonly encountered in paramedic settings