This book will further stimulate interest and discussion of the telephone and the Internet as a mode of treatment. In this extensively revised third edition, a practical framework for providing immediate problem-solving assistance by telephone to persons in crisis is provided. Several new chapters have been added and several chapters have been updated and rewritten. The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability. Part I discusses the varieties of telephone services, while Part II covers crisis intervention and counseling, including telephone therapy, active listening, cognitive therapy approaches, transactional analysis and learned helplessness approaches, as well as Gestalt therapy approaches. Part III discusses a variety of problem callers: the obscene caller, the chronic caller, the silent caller, the nuisance caller, and the “one counselor” caller. A new section, Part IV—Special Topics, includes valuable information on dealing with adolescents, war veterans, rural communities, the elderly, and individuals with disabilities on campus. Part V offers a look at contact beyond the telephone, including crisis intervention by e-mail and letter. Part VI views the roles of telephone counselors, such as the mental health professional, the nonprofessional crisis worker, selecting telephone counselors, and training crisis workers. Finally, Part VII summarizes and evaluates today’s telephone counseling services. This unique and up-to-date book serves as a comprehensive tool for those setting up telephone and Internet counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners.

This unique and up-to-date book serves as a comprehensive tool for those setting up telephone counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners."--BOOK JACKET.

Psychological Crisis Intervention: The SAFER-R Model is designed to provide the reader with a simple set of guidelines for the provision of psychological first aid (PFA). The model of psychological first aid (PFA) for individuals presented in this volume is the SAFER-R model developed by the authors. Arguably it is the most widely used tactical model of crisis intervention in the world with roughly 1 million individuals trained in its operational and derivative guidelines. This model of PFA is not a therapy model nor a substitute for therapy. Rather it is designed to help crisis interventionists stabile and mitigate acute crisis reactions in individuals, as opposed to groups. Guidelines for triage and referrals are also provided. Before plunging into the step-by-step guidelines, a brief history and terminological framework is provided. Lastly, recommendations for addressing specific psychological challenges (suicidal ideation, resistance to seeking professional psychological support, and depression) are provided.

The internet, smartphones, computer self-help programmes and other technological advances are the new frontiers of suicide prevention, with organisations around the world rapidly expanding these services. This book provides a critical overview of new technologies in suicide prevention and presents promising practices and future perspectives.

Abnormal and clinical psychology courses are offered in psychology programs at universities worldwide, but the most recent major encyclopedia on the topic was published many years ago. Although general psychology handbooks and encyclopedias include essays on abnormal and clinical psychology, such works do not provide students with an accessible reference for understanding the full scope of the field. The SAGE Encyclopedia of Abnormal and Clinical Psychology, a 7-volume, A-Z work (print and electronic formats), is such an authoritative work. Its more than 1,400 entries provide information on fundamental approaches and theories, various mental health disorders, assessment tools and psychotherapeutic interventions, and the social, legal, and cultural frameworks that have contributed to debates in abnormal and clinical psychology. Key features include: 1,400 signed articles contained in 7 volumes and available in choice of print and/or electronic formats Although organized A-to-Z, front matter includes a Reader’s Guide grouping related entries thematically Back matter includes a Chronology, Resource Guide, Bibliography, and detailed Index Entries conclude with References/Further Readings and Cross-References to related entries The Index, Reader’s Guide themes, and Cross-References between and among entries all combine to provide robust search-and-browse features in the electronic version.

Part of the authoritative Oxford Textbooks in Psychiatry series, the new edition of the Oxford Textbook of Suicidology and Suicide Prevention remains a key text in the field of suicidology, fully updated with new chapters devoted to major psychiatric disorders and their relation to suicide.

Psychotherapy and counseling take place within the basic context of human relationships. This book was written with the fundamental goal of providing an enhanced awareness and in-depth appreciation of the alliance impact and relevance within the context of all forms of addictions psychotherapy, counseling and treatment. Each chapter examines several specific facets of therapeutic alliance related to outcomes, patient retention, and exposure to interventions, actions, and ingredients that facilitate patient engagement and recovery. Beginning with an Introduction, the major topics include: psychotherapy relationships that heal; the therapeutic alliance; alliance ingredients in effective psychotherapy and counseling relationships; ancillary therapist-patient alliance dynamics; psychopathology, psychodynamics and alliance dynamics in integrative addictions-focused psychotherapy and counseling; a review of the Norcross-Wampold Clinical Practice Guidelines and Conclusions; clinical practice suggestions and recommendations for addiction-focused therapists, counselors, and treatment providers; alliance universality; and the heart and soul of change and recovery. This book includes a wealth of therapeutic vignettes, case studies, clinical information, treatment strategies, modalities, and diagnostic issues that will enhance the skill sets for counselors and therapists, resulting in improved therapeutic outcomes. Addiction-focused counselors, therapists, psychologists, psychiatrists, social workers, family and marriage therapists, family physicians, nurses, and NAADAC professionals will find the evidence-based information and clinical strategies in this book to be extremely useful in their clinical work.

Behavioral Guide to Personality Disorders is the first behaviorally-based reference guide on Personality Disorders and their applicability in vocational, therapeutic, and other rehabilitation service agencies. Chapters cover each personality disorder from a learning theory perspective; the “Do’s and Don’ts” on how to manage personality types in service delivery systems (called “personality management”); and predictors of each personality disorder for vocational, therapeutic, and rehabilitation outcomes. The objective of the book is simply to provide practical and ready-to-use clinical information for practitioners and advanced students facing the high demand for triage and treatment decisions. It helps the paraprofessional and professional measurably identify individual behavior problems in clients and consumers, and predict their trajectory of outcome success or failure under certain circumstances or when provided a litany of rehabilitation services. The text also culls from evidence-based research and application to ensure the viability and acceptability of the analysis. For simplicity of reading and rapid reading comprehension, the design of this book is called a PowerPoint book. It allows for self-paced learning with PowerPoint (graphic-visual) reminders embedded in the text with study questions listed afterwards. Like some predecessors, this guide offers a return to the behavioral framework to understand the intricacies of psychopathology. It explains the behavioral underpinnings of each personality disorder, both to debunk mythical reasons or reifications distorting the etiologies, and to advance a more respectful scientific outlook on personality disorders. With this resource, professionals in the allied health fields can more confidently predict the outcome success or failure of individuals with personality disorders, who receive mental health treatment, vocational rehabilitation, or other allied health services.

For professional practitioners in the human services to successfully fulfill their important job roles they must be highly motivated. In many human service agencies, however, practitioners encounter situations that can seriously impede their motivation to work diligently as well as reduce their enjoyment on the job. For example, working with limited resources, unrealistic caseloads, problematic supervision, or interfering events beyond an agency’s control (e.g., the COVID-19 pandemic) can all reduce practitioner motivation and work enjoyment. This book describes how human service practitioners can achieve and maintain self-motivation to be professionally productive and experience enjoyment on the job during both the best and worst of times. Self-motivation is presented in terms of practitioners actively using strategies developed through research and application in behavior analysis and therapy to promote their work productivity and enjoyment. Self-motivation strategies presented are likewise based on the specific advice of highly successful practitioners in the human services. Some strategies presented are robust in nature, in that they can be applied across varying situations to promote self-motivation and enhance overall quality of work life. Other strategies are more situation-specific, being tailored to overcoming particular obstacles to motivation that practitioners often face in human service agencies. The intent of this book is to provide practical information that effectively equips practitioners to be in control of their work motivation and thereby work consistently in a manner that is professionally productive and personally enjoyable.

Clinicians who work with human service agencies often function in a consulting capacity with agency staff. Some clinicians work independently, and many others are employed within an agency. This book describes how clinicians can effectively change staff performance in the human services to promote implementation of consultative recommendations for the betterment of agency clients. The content is based on over five decades of behavior analytic research and application, and the experiences of clinicians who have demonstrated consistent success in consulting with a wide variety of human service agencies. The book is structured into four sections, each of which corresponds to various consulting strategies. Section I presents an introduction to the clinician’s guide to consulting, achieving performance change and staff acceptance, outcome management in approach to consulting, and the underlying considerations for consulting success. Section II explores the specific strategies for promoting performance change and staff acceptance, consulting outcomes and expectations, training staff to carry out consultative recommendations, monitoring performance and outcome attainment, supporting proficient staff performance, and correcting nonproficient staff performance. Section III focuses on achieving consulting success during difficult situations, promoting job security, overcoming motivational issues among staff, self-motivation, and financial success. Section IV provides a list of Selected Readings containing numerous useful resources that cover the business side of consulting. This book is designed to help clinicians perform consulting duties effectively and acceptably.