"Nick Boothman's brilliant stroke is to guarantee that within the first 90 seconds of meeting someone you'll be communicating like old trusted friends....[Then he] shows how to turn those instant connections into long-lasting, productive business relationships." ---Marty Edelston, Publisher, BottomLine/Personal Whether you're selling, negotiating, interviewing, networking, or leading a team, success depends on convincing other people-and convincing other people depends on making meaningful connections. Nicholas Boothman, an expert on forging instant relationships, shows how to use the tools that belong to all of us-face, body, attitude, and voice-to make a dazzling first impression, establish immediate rapport and trust, and master the people-to-people skills that will help you persuade others to embrace and act on your ideas.

Talk Less, Say More is a revolutionary guide to 21st century communication skills to help you be more influential and make things happen in our distracted, attention-deficit world. It's loaded with specific tips and takeaways to ensure that you're fully heard, clearly understood, and trigger positive responses in any business or social situation. It's the first book to deliver a proven method to master the core leadership skill of influence. Talk Less, Say More lays out a powerful 3-step method called Connect, Convey, Convince (R) and guides you in how to use these habits to be more influential. This succinct book solves your modern communication issues in today's demanding, distracted world at a time when interaction skills are plummeting. Communication is the single greatest challenge in business today. It takes just 3 habits to conquer it. Talk Less, Say More will help you achieve more with less. Less wordiness. Less tune-out. Less frustration. You'll gain more time. More positive outcomes. More rewarding relationships.

In an age when managers can no longer rely on formal power, persuading people is more important than ever. Persuasion is a process of learning from colleagues and employees and negotiating shared solutions to solving problems and achieving goals. In The Necessary Art of Persuasion, Jay Conger describes four essential components of persuasion and explains how to master them, providing the information you need to fulfill your managerial mandate: getting work done through others.

Find out how to incorporate digital tools into your English language arts class to improve students’ reading, writing, listening, and speaking skills. Authors Jeremy Hyler and Troy Hicks show you that technology is not just about making a lesson engaging; it’s about helping students become effective creators and consumers of information in today’s fast-paced world. You’ll learn how to use mobile technologies to teach narrative, informational, and argument writing as well as visual literacy and multimodal research. Each chapter is filled with exciting lesson plans and tech tool suggestions that you can take back to your own classroom immediately. See Jeremy Hyler’s TEDx! https://www.youtube.com/watch?v=WHtXIJvSSAA

Continuing Merritt's "Taking Control" series, this book offers businesspeople a practical guide to improving their customer service operations. Using case studies and interviews, author Jack Burke shows businesses how to use customer service to strengthen customer loyalty and promote the company as a whole.

The difference between helping and selling is just two letters If you're wondering how to make your products seem more exciting online, you're asking the wrong question. You're not competing for attention only against other similar products. You're competing against your customers' friends and family and viral videos and cute puppies. To win attention these days you must ask a different question: "How can we help?" Jay Baer's Youtility offers a new approach that cuts through the clut­ter: marketing that is truly, inherently useful. If you sell something, you make a customer today, but if you genuinely help someone, you create a customer for life.

Relational-Cultural Therapy (RCT) is developed to accurately address the relational experiences of persons in de-valued cultural groups. As a model, it is ideal for work with couples: it encourages active participation in relationships, fosters the well-being of everyone involved, and acknowledges that we grow through and toward relationships throughout the lifespan. Part and parcel with relationships is the knowledge that, whether intentionally or not, we fail each other, misunderstand each other, and hurt each other, causing an oftentimes enduring disconnect. This book helps readers understand the pain of disconnect and to use RCT to heal relationships in a variety of settings, including with heterosexual couples, lesbian and gay couples, and mixed race couples. Readers will note a blending of approaches (person-centered, narrative, systems, and feminist theory), all used to change the cultural conditions that can contribute to problems: unequal, sometimes abusive power arrangements, marginalization of groups, and rigid gender, race, and sexuality expectations. Readers will learn to help minimize economic and power disparities and encourage the growth of mutual empathy while looking at a variety of relational challenges, such as parenting, stepfamilies, sexuality, and illness. Polarities of “you vs. me” will be replaced with the healing concept of “us.”

You have a lot to offer family, friends, business colleagues, bosses and clients, but sometimes it seems they just don't appreciate what you've done or what you can do for them. In Prism of Value, Liz Wainger will help you reframe the way you communicate to make your messages clear and help others see the value you can bring into their lives. Through personal stories and real-world examples of both good and bad communication styles, she will help you see how the message you think you're sending is not necessarily the message that's being received. Prism of Value takes you step-by-step through the process of discovering your value and building a strong message to convey that value to others. You will learn about the power of clarity, how to choose words that communicate value, what makes a good message "bite," how to find your own "shtick," and ways to weave a powerful story to deposit in your personal story bank. This book will show you ways to grab the attention of those around you and ways to work successfully with those drawn into your orbit. Learn how to battle the "word mongers," those who seek to demonstrate their power by pulling out their red pen and then slow your progress. You'll see how to keep your ego in check, prevent "communication crashes," and take the extra step that will set you apart from the pack. Whether you're trying to improve communications with your spouse or kids, apply for a new job, sign that big client, or get the promotion you deserve, you'll find tips for success in Prism of Value.

Bill Quirke demonstrates practically how businesses can use internal communication to achieve differentiation, to improve their quality, customer service, and innovation, and to manage change more effectively. He describes the why, the what and the how of internal communication - why business needs better communication to achieve its objectives, what internal communication needs to deliver to add value, and how organizations need to manage their communication for best results.

Students in today's classrooms must be able to draw evidence, reasons, and ideas from various sources. This invaluable classroom resource offers practical, easy-to-use strategies to help students analyze any text and use it as a source in their own writing. Sample lessons guide students to use the provided text both as a source for information as well as a mentor text. Each section includes 5 lessons tailored to the specific grade spans, and correlations to state standards for each grade span are also included.