This book provides a comprehensive overview of conflict management, addressing the conceptualization of conflict resolution in psychology, some ethical considerations in the organizational setting, and other constructs or variables that may be relevant or related to conflict management, such as adaptive management of emotions, the coping process, mindfulness, and perceived self-efficacy to successfully cope with technological tasks that may require a certain degree of sophistication in the work and professional environments.

Develops a radical politics of community that engages with practical issues such as the Gulf War and the 1992 uprisings in Los Angeles, set against the context of postmodern capitalism.

Cultivating motivation is crucial to a language learner's success - and therefore crucial for the language teacher and researcher to understand. This fully revised edition of a groundbreaking work reflects the dramatic changes the field of motivation research has undergone in recent years, including the impact of language globalisation and various dynamic and relational research methodologies, and offers ways in which this research can be put to practical use in the classroom and in research. Key new features and material: · A brand new chapter on current socio-dynamic and complex systems perspectives · New approaches to motivating students based on the L2 Motivational Self System · Illustrative summaries of qualitative and mixed methods studies · Samples of new self-related motivation measures Providing a clear and comprehensive theory-driven account of motivation, Teaching and Researching Motivation examines how theoretical insights can be used in everyday teaching practice, and offers practical tips. The final section provides a range of useful resources, including relevant websites, key reference works and tried and tested example questionnaires. Written in an accessible style and illustrated with concrete examples, it is an invaluable resource for teachers and researchers alike.

Quality and Power in Higher Education covers a wide range of issues including: the policy contexts, new managerialism, the costs of quality assurance, collegiality, peer review, gender and equity implications, occupational stress, commodification and consumer values in higher education, performance, league tables, benchmarking, increasing workloads and the long-term effects on the academy.

A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication While governments around the world struggle to maintain service levels amid fiscal crises, social innovators are improving social outcomes for citizens by changing the system from within. In Agents of Change, three cutting-edge thinkers and entrepreneurs present case studies of social innovation that have led to significant social change. Drawing on original empirical research in the United States, Canada, Japan, Germany, Denmark, and the Netherlands, they examine how ordinary people accomplished extraordinary results. Sanderijn Cels, Jorrit de Jong, and Frans Nauta offer lively illustrations and insightful interpretations of how innovators, social entrepreneurs, and change agents are dealing with powerful opponents, the burdens of bureaucracy, and the challenge of securing resources and support. This book will appeal to anyone who is intrigued by imaginative, cross-boundary thinking and transformative change. It will be of particular interest to those who want to know how exactly innovators pull it off. With practitioners, scholars, and students of public policy and management in mind, the authors dissect the strategies and tactics that social innovators employ to navigate the risky waters of their institutional environments. Contents Part 1: Introduction: Chess Masters and Acrobats 1. Strategy and Tactics 2. Crafting the Case: The Art of Making a Start 3. Prompting Progress: The Art of Making Things Happen 4. Managing Meaning: The Art of Making Sense Part 2: Front-Line Innovations 5. Under the Radar: Medical Informatics in Japan 6. Relentless Incrementalism: Financial Literacy Training for Newcomers in Canada 7. Join the Club! Alzheimer Cafés in the Netherlands 8. Just a Tool? Implementing the Vulnerability Index in New Orleans Part 3: Innovations in Governance 9. The Sun Kings: Solar Energy in Germany 10. Change on Steroids: Public Education in New Orleans 11. The Value of Values: Higher Education in Virginia 12. A Window of Opportunity: Institutional Reform in Denmark Conclusion: Innovating Strategically

This book argues that while the US president makes foreign policy decisions based largely on political pressures, it is concentrated interests that shape the incentive structures in which he and other top officials operate. The author identifies three groups most likely to be influential: government contractors, the national security bureaucracy, and foreign governments. This book shows that the public choice perspective is superior to a theory of grand strategy in explaining the most important aspects of American foreign policy, including the war on terror, policy toward China, and the distribution of US forces abroad. Arguing that American leaders are selected to respond to public opinion, not necessarily according to their ability to formulate and execute long-terms plans, the author shows how mass attitudes are easily malleable in the domain of foreign affairs due to ignorance with regard to the topic, the secrecy that surrounds national security issues, the inherent complexity of the issues involved, and most importantly, clear cases of concentrated interests. The book will be of interest to students and scholars of American Studies, Foreign Policy Analysis and Global Governance.