What role do values play in organizational life? How do they shape the efficiency and effectiveness of organizational change? This volume examines what we actually mean when we use the term values and what it means to act according to values in ordinary everyday life. The contributors to this volume provide an exposition of the circular relationship between values, conflict, and compromise. It can be said that current research lacks a thorough exploration of what we actually mean by human values and what it means to act according to values in ordinary, everyday life in organizations. This is what the chapters in this volume seek to address through the reflections of organizational practitioners on their ordinary work in organizations. Covering subject areas such as organizational theory and behaviour, and organizational analysis as well as the sociology of work and industry, this book will appeal to researchers and practitioners alike.

For nearly 40 years researchers have been using narratives and stories to understand larger cultural issues through the lenses of their personal experiences. There is an increasing recognition that autoethnographic approaches to work and organizations add to our knowledge of both personal identity and organizational scholarship. By using personal narrative and autoethnographic approaches, this research focuses on the working lives of individual people within the organizations for which they work. This international handbook includes chapters that provide multiple overarching perspectives to organizational autoethnography including views from fields such as critical, postcolonial and queer studies. It also tackles specific organizational processes, including organizational exits, grief, fandom, and workplace bullying, as well as highlighting the ethical implications of writing organizational research from a personal narrative approach. Contributors also provide autoethnographies about the military, health care and academia, in addition to approaches from various subdisciplines such as marketing, economics, and documentary film work. Contributions from the US, the UK, Europe, and the Global South span disciplines such as organizational studies and ethnography, communication studies, business studies, and theatre and performance to provide a comprehensive map of this wide-reaching area of qualitative research. This handbook will therefore be of interest to both graduate and postgraduate students as well as practicing researchers. Winner of the 2021 National Communication Association Ethnography Division Best Book Award Winner of the 2021 Distinguished Book on Business Communication Award, Association for Business Communication

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

A fundamental problem of public sector governance relates to the very way of thinking it reflects; where organization is thought of as a ‘thing’, a system designed to deliver what its designers choose. This volume questions that way of thinking and takes a perspective in which organizations are complex responsive processes of relating between people. Bringing together the work of participants on the Doctor of Management program at Hertfordshire University, this book focuses on the move to marketization and managerialism, paying particular attention to human relationships and group dynamics. The contributors provide narrative accounts of their work addressing questions of management, pressures, accountability, responsiveness and traditional systems perspectives. In considering such questions in terms of their daily experience, they explore how the perspective of complex responsive processes assists them in making sense of experience and developing practice. Including an editors’ commentary which introduces and contextualizes these experiences as well as drawing out key themes for further research, this book will be of value to academics, students and practitioners looking for reflective accounts of real life experiences rather than further prescriptions of what organizational life ought to be.

This book undertakes a critical exploration of the tools and techniques of leadership and management, favoured by many of today's books. It contests the claims that the tools and techniques are based on evidence and explains why human activities of leading and managing are simply not amenable to scientific proof and consequently, why long-term futures of organizations are unpredictable.

Who am I? Or, even more curiously, who are you? These are questions about the self – that aspect of who we are that we believe defines, or at least describes, each of us. The self is not merely an internal creation, however. Family, friends, colleagues, and acquaintances all contribute to who we are, and more importantly, they help to shape who we think we are. In this innovative and thought-provoking book, the various social aspects of the self and its construction are imaginatively explored. Such explorations can seem abstractly academic, but they carry great significance. Knowledge of how the self is constructed has many implications for most social processes, for example, understanding the volatility of the notion of self that can provide the basis for terrorist radicalisation, can generate destructive suicidal tendencies, or can foment aggressive national identities. This interdisciplinary collection is relevant not only for theoretical and methodological elaborations, but also for more practical considerations. The chapters in this book were originally published as a special issue of Contemporary Social Science, and two articles from Self and Identity.

"There is a plethora of policy books on the market, but none illustrate the steps in the policy process better than this one. The high caliber editors and contributors, all of whom have been involved in policy work, bring years of experience to illustrate the key points... This publication is timely as the shift in healthcare requires input from all health professionals, but especially nurses who are at the frontline of healthcare change and delivery. This outstanding resource will help motivate many more nurses to get involved in the policy process... Weighted Numerical Score: 93 - 4 Stars!"--Doody's Medical Reviews Written by those in the knowñexceptional nurse leaders in practice, education, and politicsñthis is a practical, "how-to" book written to help advanced students and nurse leaders develop health policy skills to advocate for patients from the bedside to the larger political arena. Co-published with the American Nurses Association (ANA), the book examines the pivotal role of nurses' involvement in health policy and describes the requisite steps for facilitating policy changeñfrom understanding the political system through activating a plan and beyond. It features the voices of a wide variety of nurse leaders who discuss policy work both locally and nationally through descriptive case histories. The book discusses those qualities and skill sets that are needed for advocacy at the bedside and other arenas where health policy is determined. It examines the political system and opportunities for nurse involvement, and clarifies the process of identifying issues that need a policy solution. Because citing research is an integral component of health policy solutions, the book describes how research can be used to strengthen policy initiatives. The book guides the reader step by step through the process of creating a work plan and describes the resources needed to accomplish policy change. Activating an action plan and strategies for working with the media are covered, along with the process of taking a leadership role, evaluating outcomes, using policy to eliminate health inequities, and maintaining and expanding momentum. Woven throughout the book are the major themes of ethics, leadership, safety, and the quest for quality of care. The text provides information and perspectives relevant to the American Association of Colleges of Nursing (AACN) doctor of nursing practice (DNP) Essentials, and includes multimedia electronic links to resources (podcasts, online articles, social network resources, and key political websites) that promote policy research and leadership development. KEY FEATURES: Delineates the steps to becoming a policy advocate in organizational, educational, and political settings Written by noted nurse leaders who describe policy work locally and nationally Presents competencies for nursing policy work derived from the AACN DNP Essentials Focuses throughout on themes of ethics, leadership, quality, and safety Facilitates web use for policy research and development Ancillary materials from the editors are available

Virtually everyone accepts that workplaces are complex, but there is little insight into how we might engage with complexity more skilfully. If complexity isn’t something that managers can control and leaders cannot harness, then what does a complexity perspective offer? This fourth book in the complexity series describes how taking complexity seriously can inform approaches to understanding organisations. It focuses on the ways that managers and researchers can engage with their own histories to better understand their working lives, how they may be participating in maintaining the very processes they are trying to change and how research methods can shed light on politics of working together. The chapter authors work in a wide variety of sectors and draw on their experience to produce vibrant writing which will resonate with managers and leaders who want to explore how they might understand their working lives differently, and to students who are using first-person reflexive research methodologies. Drawn from contemporary research in a wide variety of organisations, this book makes a valuable contribution to manager-researchers wanting to think differently about their intractable and enduring everyday dilemmas.

Business Strategy is a compact, plain-speaking textbook for those approaching strategy for the first time. Key features include: international case studies; chapters on current issues such as CSR, emerging markets and new technologies; hot topics: research project areas to investigate, and guru guides: bite-sized bios of key thinkers in the field.

The SAGE Handbook of Complexity and Management is the first substantive scholarly work to provide a map of the state of art research in the growing field emerging at the intersection of complexity science and management studies. Edited and written by internationally respected scholars from management and related disciplines, the Handbook will be the definitive reference source for understanding the implications of complexity science for management research and practice. Part One: Foundations introduces complexity science and its implications for the foundations of scientific knowledge, including management knowledge. Part Two: Applications presents the numerous ways in which complexity science models and tools, as well as complexity thinking, are being applied to management and organizational phenomena and the insights gained as a result. Part Three: Interfaces highlights how complexity science is transforming various non-management fields and, in so doing, creating exciting interfaces for bridging between management and related disciplines.