For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.

This book sheds light on the large-scale engineering systems that shape and guide our everyday lives. It does this by bringing together the latest research and practice defining the emerging field of Complex Engineered Systems. Understanding, designing, building and controlling such complex systems is going to be a central challenge for engineers in the coming decades. This book is a step toward addressing that challenge.

With their ability to cross traditional boundaries and achieve a level of functionality greater than their component elements, mega-systems have helped corporations and government organizations around the world resolve complex challenges that they otherwise couldn't address with stand-alone systems. Engineering Mega-Systems: The Challenge of System

Demonstrating the latest research and analysis in the area of through-life engineering services (TES), this book utilizes case studies and expert analysis from an international array of practitioners and researchers – who together represent multiple manufacturing sectors: aerospace, railway and automotive – to maximize reader insights into the field of through-life engineering services. As part of the EPSRC Centre in Through-life Engineering Services program to support the academic and industrial community, this book presents an overview of non-destructive testing techniques and applications and provides the reader with the information needed to assess degradation and possible automation of through-life engineering service activities . The latest developments in maintenance-repair-overhaul (MRO) are presented with emphasis on cleaning technologies, repair and overhaul approaches and planning and digital assistance. The impact of these technologies on sustainable enterprises is also analyzed. This book will help to support the existing TES community and will provide future studies with a strong base from which to analyze and apply techn9olgical trends to real world examples.

An overview of engineering systems that describes the new challenges posed for twenty-first-century engineers by today's highly complex sociotechnical systems. Engineering, for much of the twentieth century, was mainly about artifacts and inventions. Now, it's increasingly about complex systems. As the airplane taxis to the gate, you access the Internet and check email with your PDA, linking the communication and transportation systems. At home, you recharge your plug-in hybrid vehicle, linking transportation to the electricity grid. Today's large-scale, highly complex sociotechnical systems converge, interact, and depend on each other in ways engineers of old could barely have imagined. As scale, scope, and complexity increase, engineers consider technical and social issues together in a highly integrated way as they design flexible, adaptable, robust systems that can be easily modified and reconfigured to satisfy changing requirements and new technological opportunities. Engineering Systems offers a comprehensive examination of such systems and the associated emerging field of study. Through scholarly discussion, concrete examples, and history, the authors consider the engineer's changing role, new ways to model and analyze these systems, the impacts on engineering education, and the future challenges of meeting human needs through the technologically enabled systems of today and tomorrow.

Presents state-of-the-art thought leadership on system complexity for aerospace and aviation, where breakthrough paradigms and strategies are sorely needed. The breadth of topics covered provide an enriched view of all types of systems-technical, machine, and human systems - to both practitioners and academics.

Although usually well-funded, systems development projects are often late to market and over budget. Worse still, many are obsolete before they can be deployed or the program is cancelled before delivery. Clearly, it is time for a new approach. With coverage ranging from the complex characteristics and behaviors of enterprises to the challenges the

The rapid evolution of technical capabilities in the systems engineering (SE) community requires constant clarification of how to answer the following questions: What is Systems Architecture? How does it relate to Systems Engineering? What is the role of a Systems Architect? How should Systems Architecture be practiced?A perpetual reassessment of c

Without standardized construction elements such as nuts, bolts, bearings, beams, resistors and the like, the design of physical equipment is hopelessly inefficient, and engineers are continually bogged down with re-designing these elements over and over again. Emphasizing a top-down approach, this volume considers the purpose and basic features of design and how the concept of value can provide a quantitative measure of that wider interaction of the engineered object with its environment. This work also develops the domain in which functional design takes place and explores how the system concept can be embedded in that domain. It proposes a number of functional design elements and develops them in considerable detail, outlining how they can be applied as part of a coherent design framework. For greater understanding of the discussed concepts, numerous examples and analogies are included.

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.