Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

-- Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult peopl, from strangers and co-workers to friends and family, by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. --?Includes tactics on diffusing tense encounters in any situation?Features tips for 'cutting the cord' when personal relationships become too difficult.

Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people, what makes them tick, and the skills you use to change these encounters for the better.

A thorough examination of a misunderstood condition Though it's traditionally thought of as a childhood disorder, a growing body of research is bringing awareness to the fact that ADHD often contin­ues into adulthood, though its symptoms often take on a different form and make the disorder more difficult to diagnose. • Covers what ADHD looks like in adults, how symptoms can vary greatly from one person to the next, and how it often gets misdiagnosed • Includes information on related conditions that often coexist with adult ADHD, including depression and anxiety • Discusses various treatment options-pharmaceutical, behavioral, lifestyle, and alternative approaches

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

You’re no idiot, of course. You know Taoism is one of the world’s oldest religions, based on simplicity and balance. However, you may not know it has important parallels with modern Western life: health, ecology, even in such pop culture icons as Luke Skywalker and the Beatles. But you don’t have to sit at the feet of a Taoist master to learn how the Taoist tradition has enlightened seekers throughout the centuries! The Complete Idiot’s Guide® to Taoism will show you exactly why Taoist principles appeal to people from every walk of life! In this Complete Idiot’s Guide®, you get: • The history of the Daode Jing, the world’s shortest core religious text, and Laozi, its mysterious author. • The teachings of Zhuangzi, the often-overlooked master sage of Taoism. • An explanation of yin-yang and what it represents. • Taoism’s relationship to Zen Buddhism.